Fiesta Kia | Page 3

Had an appointment and it took them a long time to even see me. I was then assigned to a different person. I had a vehicle I had interest in, they did show it to me and it worked out on that part to some e see me. I was then assigned to a different person. I had a vehicle I had interest in, they did show it to me and it worked out on that part to some extent. I had questions on the car and trim, and no one seemed to know the answers to well or wasn't even interested in looking for the answers. Turns out I would've bought a higher trim, but I guess they lost that sale. When proceeding to actually buying the car, it took a long time to do anything. They were trying to get me to sign papers before I knew the actual price for the car, without telling me how much they would pay for my trade in. I requested that and we agreed on terms. Took me another long wait to be able to talk to the guy that deals with the paperwork and on my agreed package I was promised a 3 year Maintenance plan (simple oil changes, etc) that no one has even talked to me about the appointments or setting up anything yet, which I am honestly afraid they will not honor their promise. To pick up the car, again, they seemed to rush me and wanted me to accept the car before checking if everything was ok with it and all. Nothing was explained to me and the whole process seemed just a formality to get me out of there. More

Horrible service, rude people and unacceptable mechanics! ! The "repairing" of my car caused the engine timing to go out of whack. Then they blamed it on me! They then kept my car for 7 months while we were i ! The "repairing" of my car caused the engine timing to go out of whack. Then they blamed it on me! They then kept my car for 7 months while we were in litigation to get them to replace my engine. It took them 2 of those months just to replace the engine. The service manager , Mike Cottone is a horrible person who intimidates females to get what he wants. The new general manager offered to "make it right because it was their fault and get me into a new car". They only offered me $6,000 was told it was because the engine wasn't working. I was then told by their top salesman that almost all of the cars in the back lot were waiting on new engines. That says to me that their "mechanics" don't know what they are doing or they are doing it to increase revenue for the dealership. Who knows how many people they are making pay for their "mess ups". 100% WOULD NOT RECOMMEND!!! More

Tyrone seemed to be upset about something. He had no where the positive energy he had the first time i came to get the recall done. I wouldn't suggest this service center because of the over c He had no where the positive energy he had the first time i came to get the recall done. I wouldn't suggest this service center because of the over charging on all services. Your prices for services are at least 33% to 50% more than other qualified service centers around town. It was my plan to purchase a new Kia later in 2025 and it will not be from your dealership. More

Received great service today! Friendly and efficient staff. Area was clean and safe; also appreciated the car wash! Friendly and efficient staff. Area was clean and safe; also appreciated the car wash! More

Tyrone is always friendly and professional. He keeps me updated on progress. Very satisfied customer! He keeps me updated on progress. Very satisfied customer! More

Jailin was great to work with and very knowledgable. Would recommend this dealer to anyone looking to buy a car. Would recommend this dealer to anyone looking to buy a car. More

The car they sold me has a check engine light on and im probably gonna have to pay to fix it which is xx probably gonna have to pay to fix it which is xx More

Ralph Navarro was AWESOME! ! So easy to work with, so customer oriented. I never felt like he was trying to oversell. He truly listened to our needs, our budget, and helped us f ! So easy to work with, so customer oriented. I never felt like he was trying to oversell. He truly listened to our needs, our budget, and helped us find a beautiful car! More

Had a great experience at Fiesta Kia. Highly recommend these guys. My salesman Jonathan had Great communication, courteous and was very professional. Would definitely definitely do busine Highly recommend these guys. My salesman Jonathan had Great communication, courteous and was very professional. Would definitely definitely do business with them again. Highly recommend!! More

This is a great dealership and the service people are very nice and knowledgeable and they have a great waiting room with coffee water and snacks very nice and knowledgeable and they have a great waiting room with coffee water and snacks More