Fiesta Ford - Indio California

I was helped by Robert first while looking at a F350. He then referred me to Joe. Joe was awesome and he really worked hard to make a deal on my trade in. He also was great in taking the time to teach me ab then referred me to Joe. Joe was awesome and he really worked hard to make a deal on my trade in. He also was great in taking the time to teach me about my new vehicle and all the tech with it. My experience was much better than it was in 2005. More

Great Dealership I am very pleased with all aspects of the Fiesta Ford Dealership. Although I haven't purchased a new vehicle lately, the Sales Dept has always been g I am very pleased with all aspects of the Fiesta Ford Dealership. Although I haven't purchased a new vehicle lately, the Sales Dept has always been great. I'm mostly dealing with the Service Dept, the Parts Dept, and the check-out area. And my experience(s) have all been very good, and the staff has been friendly, professional and knowledgeable. And the facility is exceptionally clean, which I appreciate very much! They've made some major improvements inside the Dealership that are very pleasant and the new look creates a relaxing atmosphere. I'm very satisfied with my local Fiesta Ford Dealership and feel fortunate they are in my neighborhood. More

Super Service Eric Moreno is one of the best Service Advisors I have encountered in my over 10 years of have all my Ford vehicles serviced by Fiesta Ford. Eric Moreno is one of the best Service Advisors I have encountered in my over 10 years of have all my Ford vehicles serviced by Fiesta Ford. More

The Fiesta Ford dealership located in La Quinta, The Fiesta Ford dealership located in Indio, California is very clean. The professional staff is very friendly and knowledgeable in Sales, Servive The Fiesta Ford dealership located in Indio, California is very clean. The professional staff is very friendly and knowledgeable in Sales, Servive and Parts departments. More

Certified Pre-Owned Vehicle Purchase (Take the time to read about Certified Pre-Owned vehicles - quite a bit of marketing behind them. They come with limited warranties and are required t (Take the time to read about Certified Pre-Owned vehicles - quite a bit of marketing behind them. They come with limited warranties and are required to undergo a 172 point inspection where the results must be provided to the customer. The certification process also involves the manufacturer.) I bought a Certified Pre-Owned vehicle (CPO) from Fiesta Ford - a 2019 Ford with about 13K miles on it - still under factory warranty and of course comes with the CPO warranty. As required, the inspection checklist was provided. Two line items relevant to this review were marked as “Passed”: 1) Tire TreadDepth -stated to be 6/32” and 2) Normal TreadWear. A couple of days after purchase the tires were removed and inspected by a Big-O Tires. We ran over a nail in our garage prompting a leak and trip to the tire shop for repairs. Upon inspection of the tires, we discovered that the rear tires were wearing very uneven - across the tire there was a noticeable variance called to our attention by the mechanic servicing our tires. The mechanic suggested a likely alignment issue or lack of previous tire rotation. I would not consider this to be “Normal Wear” as suggested on the inspection checklist. Even worse, the front tires were heavily worn on the inner tread - between 1/32” and 2/32” as measured with a tire depth gauge at various points. At this tread depth the tires are past the recommended replacement depth which most tire companies I have dealt with recommend at around 4/32” (most tires have an initial / new tread depth of around 10/32”). Additionally, according to the NHTSA, tires with a tread depth at or below 2/32” represent an increased risk of a tire related accident. Being the heavy wear on the front tires was on the inside edge, it was very hard to see without removing the tire or putting the car on a lift. We contacted a sales manager at Fiesta Ford about the issue (I also provided them with contacts they could speak with at Big-O Tires and multiple pictures of one of the front tires). I was expecting them to simply admit to making a mistake and that the car should not have been sold in this condition. To my surprise, the sales managers initial response was to justify the wear by noting that the center of the tire had adequate tread and that especially with this type of car some uneven wear is to be expected. As noted in my response to him, I can accept some variance across the tire; however, I do not feel that any part of the tire should ever reach a point where nearly all of the tread is gone (as measured, 2/32”). Additionally, I would most certainly not consider this to be “Normal Wear”. The sales manager also stated that if they had installed a new set of tires I would not have been able to purchase for the price I negotiated. That comment was a bit puzzling as I do not understand how the price I negotiated has anything to do with expecting the dealership to provide the vehicle in a condition commensurate with the inspection report they provided. Remember, the inspection checklist is a mandatory part of the certification process. Finally at the end of the conversation the sales manager did agree to reimburse me for two of the tires. Based on the sales managers response, my opinion is that this type of thing happens all the time - the less money they put into the car, the more they make. But you can draw your own conclusions. Its great that they compensated me for two of the four tires I had to replace. However, they never once acknowledged that the vehicle should not have been sold in this condition and that the checklist was clearly inaccurate. Before writing this review I even sent a follow up e-mail to them asking for this - I even copied the GM at the dealership. Even more important than the monetary aspect of this is that the tires were in a condition that I feel was unsafe (you can research what the NHTSA says about tires and tread depth on your own). We drove from California to Arizona oblivious to the condition of the tires. Additionally, I feel that we were misled - the inspection checklist provided did not match the condition of the tires or meet the requirements for a certified vehicle. If anything, a lesson learned - doesn’t matter how many miles the car has on it, whether or not it has a factory warranty in place, or if it is a “Certified” Pre-Owned Vehicle - if it is a used car, take the time and have it inspected by a third party professional. I take my own accountability as a buyer here - this review wasn’t meant to be a “pity party” for me. I put far too much faith in the “Certified” hype and that is on me. I was fortunate the dealership agreed to reimburse me for the two tires - even if I had legal recourse, it likely wouldn’t be worth the effort and certainly no guarantees. In the case of a CPO vehicle, hold them accountable to the checklist BEFORE you buy it - remember, those are supposed to be mandatory items for them to address. If they refuse or attempt to demand a higher price in return, WALK - and make their actions known to the manufacturer as well. More

Drivability We purchased a new Escape last year and had some problems with lack of acceleration and poor response from the throttle. Service manager Gary Boldizar We purchased a new Escape last year and had some problems with lack of acceleration and poor response from the throttle. Service manager Gary Boldizar and service advisor Adam Huff resolved our issue very professionally. We love our Escape! Thank you for Excellent service! More

Excellent service! No issues with the work done. My Ford Edge is in for service now. Keep up the good work. Thanks for all you do. Edge is in for service now. Keep up the good work. Thanks for all you do. More

Competely Satisfied Upon arriving at the dealership, I was promptly met by Charley, the service advisor. He explained the scheduled service to be done. While waiting, t Upon arriving at the dealership, I was promptly met by Charley, the service advisor. He explained the scheduled service to be done. While waiting, the advisor I usually have, Joe, came by to say hello and to catch up. He said he would monitor the progress of the service being done. The service was completed in a reasonable amount of time. The cashier was very pleasant. More

Fully satisfied customer Your service department keeps my car in excellent condition, I know, I can rely on you and don't have to worry, that my car breaks on me. I would reco Your service department keeps my car in excellent condition, I know, I can rely on you and don't have to worry, that my car breaks on me. I would recommend highly your dealership to any friend. More

Very accommodating Couldn’t do the job , so redirected me to the correct one . Did not charge me for the time and testing for the needed work . This was for smog testing Couldn’t do the job , so redirected me to the correct one . Did not charge me for the time and testing for the needed work . This was for smog testing . More