Fields Volvo Northfield

Thank you for working to find the right car and for the courteous and friendly approach. I came to your dealership for a new car because, earlier in the day, I received excellent friendly service on my ol courteous and friendly approach. I came to your dealership for a new car because, earlier in the day, I received excellent friendly service on my old car by the service area. Also, the whole process (from test driving, to finding the right car, to negoatiating the price, to completing the paperwork, leasing the new car, etc) was not unbearably long. More

we purchased a used subaru from steve and were very happy with our experience at fields volvo. steve was very easy with which to work and was thoughtful about our concerns. our only complaint was that they w with our experience at fields volvo. steve was very easy with which to work and was thoughtful about our concerns. our only complaint was that they were a bit pushy about the vehicle service contract when i really just wanted to get home that night. More

Steve is a very friendly and honest guy. He is very patient and always willing to help. The weather was horrible the day we went to the dealership but he accompanied us to see different models/colors i patient and always willing to help. The weather was horrible the day we went to the dealership but he accompanied us to see different models/colors in the parking lot without hesitation despite the strong wind and heavy rains. When we weren't able to complete the financial part of the process and take the new car out the first time because of a title issue, everyone was so discouraged but Steve continues to stay positive and was very professional and courteous to us. He even helped us to move our stuffs from the new car back to our own car and put back our license plate to our existing car (again under horrible weather) and promised to deliver a resolution to our title issue which he did the following business day. More

Shah was friendly, knowledgeable and courteous. He was able to locate the exact vehicle I wanted and have it sent to his location in a matter of days. Negotiating a price went smoothly and amenable to bo able to locate the exact vehicle I wanted and have it sent to his location in a matter of days. Negotiating a price went smoothly and amenable to both parties. Being able to speak to one of the senior mechanics gave me confidence in their service department. Being able to stop by and have my car washed at any time is a nice plus. More

Last week on recommendation of my grown son we visited Field's Volvo in Highland Park. It was quite a trek for us as we live almost 50 miles southwest of Highland Park. We had been in search of a good, re Field's Volvo in Highland Park. It was quite a trek for us as we live almost 50 miles southwest of Highland Park. We had been in search of a good, reliable mid-size car. With the help of the staff at Field's Volvo we did make a purchase of a 2003 Honda Accord. I can't say enough about the attentiveness of all we came in contact with. Had such a positive experience, we deemed it very worth the miles we covered roundtrip. All the staff were extremely helpful and seemed genuinely interested in helping fit the right car to our needs. We enjoyed the smooth ride as we drove it over the weekend. I took special note of the listening skills of those we worked with. Excellent experience! More

I have bought 4 cars from the Fields Auto Group .. 1 Infiniti and 3 Volvos. Since my first purchase at Fields Volvo more than 10 years ago, I have never even considered going to any other dealer. I know Infiniti and 3 Volvos. Since my first purchase at Fields Volvo more than 10 years ago, I have never even considered going to any other dealer. I know from my dealings with Fields Volvo that they stand behind their cars and their service. They are an honest and reputable partner with which to do business. They always deliver on time and do what they have promised. I wish more companies were like them. My most recent experience was the purchase of my new XC60 from Fields Volvo, with Roger Martinez as my sales consultant. Roger is the perfect sales person for me -- he is extremely knowledgeable, honest and patient. He answered all of my numerous questions and he explained things about the 3 models that I was considering very well. He never pressured me. I have come in numerous times to have my new car hand washed and Roger always comes over to see how I am and to see if I have any questions about the car. He has patiently explained the GPS and phone system to me (a few times!) and he always wants to be sure that I am thrilled with my car (I am!!) Roger epitomizes what it means to be Customer Focused. A little side story -- Shortly after I bought my XC60, I was looking for a (much less expensive) car for my daughter. I called Roger for his opinion and he again was extremely helpful and his wealth of knowledge helped us make the right decision for my daughter's car. Even though he was not going to benefit from that purchase, he spent a lot of time with me and I felt as though a good friend was giving me great advice. I truly appreciate all of the help Roger has given me – both with my car purchase and my daughter’s. I have recommended Roger and Fields Volvo to many of my friends. I can't imagine buying a car from anyone except Roger. More

This is our second certified Volvo purchase; the first from Fields Volvo. We reviewed prices and availability for a number of weeks from all the Chicago-land Volvo dealers and Fields had the best selecti from Fields Volvo. We reviewed prices and availability for a number of weeks from all the Chicago-land Volvo dealers and Fields had the best selection and pricing for the XC70's. Although we live nearly 60 miles away, it was worth the drive. As we had already done research ahead of time, we were fairly knowledgeable of what we were looking for and what we expected to spend. The car was clean and appears in good condition. Steve and Maria were both accommodating during the sales process. We were slightly disappointed after less than a week when our low tire pressure indicator came on. After filling up the tire and having the indicator come on again after a day, we realized there was obviously a problem with the tire. Rene Chavez (Sales Manager) happened to call me that night to ask about our sales experience, so I mentioned the tire issue (as well as an intermittent lock issue and a missing bulb). He had the service department call me that night and with Rene's help, they went out of their way to make sure my schedule was accommodated for a service appointment. The service staff, including Chris O'Toole, were very helpful and professional. I was provided a loaner car and the work was completed the same day. Rene also made a point to meet with me to make sure everything was taken care of. Everyone truly seemed to go out of their way to turn what could have been a frustrating situation (being that it was a new car for us) into a positive one. More

We were very pleased with our experience at Fields Volvo and ended up making a purchase that day. The sales rep listened to our needs and found the exact car for our growing family. We were also pleased wit and ended up making a purchase that day. The sales rep listened to our needs and found the exact car for our growing family. We were also pleased with the flexibility and helpfulness of the finance department. More

The atmosphere was very relaxing. The showroom and the waiting area were very clean. There was no hard sell which made it easy to discuss purchasing the car. The sales associate SHAH was very nice and not waiting area were very clean. There was no hard sell which made it easy to discuss purchasing the car. The sales associate SHAH was very nice and not pushy. The Manager, Rene, was very patient and easy to deal with also. More

Excellent Volvo dealership. No problems at any stage of process. Steve worked with us to get the car with the color / options we wanted. This is our 4th Volvo from Fields Auto and the reason we continue process. Steve worked with us to get the car with the color / options we wanted. This is our 4th Volvo from Fields Auto and the reason we continue to come back is because of the way we are treated. More