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Fields Mazda Asheville

Asheville, NC

4.8
545 Reviews

255 Smokey Park Hwy

Asheville, NC

28806

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Showing 545 reviews

March 28, 2024

From start to finish, I felt they treated us with respect!! Gage, our salesman was very knowledgeable and no pressure!! Offices were very welcoming and clean. More

by smlander2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gage and Todd, plus a couple others?
Mar 28, 2024 -

Fields Mazda Asheville responded

We're glad to know you felt respected and welcomed at Fields Mazda! That's the type of service we always strive to provide, so it's great that Gage was able to assist you without any pressure. Thanks for your feedback, we appreciate it!

March 26, 2024

Every one was courteous and helpful. The premises is impressive and presents a professional image. More

by tberry2169
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Gage, Kevin, Jackie
Mar 26, 2024 -

Fields Mazda Asheville responded

Thanks so much for the 4-star review of Fields Mazda! We are happy to hear our team was professional and helpful.

March 26, 2024

Took my car in for the state inspection. Great experience. They sent me a video of my car as it was being worked on. Gave me an update on my tires and brakes and overall engine. Great job More

by Jojo42771
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jax
Mar 26, 2024 -

Fields Mazda Asheville responded

We're glad to know you had a great experience with your car inspection at Fields Mazda. We believe in transparency and keeping our customers informed about their vehicle's condition. Thanks for the positive feedback!

March 20, 2024

Nice comfortable service department waiting room. Daisy, my mini schnauzer, enjoyed the pet friendly waiting room too. Had my first oil change and tire rotation. Was done in a timely manner. More

by judysnewton
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Service department
Mar 20, 2024 -

Fields Mazda Asheville responded

Judy, we're glad to know you and Daisy enjoyed the waiting room at Fields Mazda! We aim for a comfortable experience while your vehicle is serviced. Thanks for choosing us for your oil change and tire rotation needs!

March 13, 2024

Any dealership starts with the salesman John Merrill at Fields Mazda Asheville went above and beyond the call of duty to help us. We had lots of questions concerns. He was knowledgeable, friendly, energeti More

by rob.theodoreRob
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John Merrill
Mar 13, 2024 -

Fields Mazda Asheville responded

Rob - We're so glad to know that John and our team at Fields Mazda Asheville were able to assist you effectively. It's great when customers recognize the effort we put into providing excellent service! Thanks for recommending us, we appreciate it!

March 07, 2024

Entire staff that we met were terrific! Kevin Garves our sales person was great! Highly recommend this dealership More

by Steve
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Garces
Mar 07, 2024 -

Fields Mazda Asheville responded

Steve, it's fantastic to know that Kevin and the rest of our team at Fields Mazda made your experience a positive one. Thanks for recommending us!

March 06, 2024

Nice people, very helpful. Kevin in sales so helpful. Finance was also an easy process More

by lodiphi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Garces
Mar 06, 2024 -

Fields Mazda Asheville responded

We are thrilled that you had such a positive experience with Kevin and the team! Thank you for choosing Fields Mazda and for sharing your support. Safe travels ahead!

February 27, 2024

Very professional and helpful salesman, Gage Shufelt, made the purchase of my new Mazda a fantastic experience! Also the dealership was just sparkling and inviting and the finance officer was a joy to wo More

by kathyben
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shufelt,Gage
Feb 27, 2024 -

Fields Mazda Asheville responded

Kathy, we're delighted to know that our amazing team at Fields Mazda made your car buying experience fantastic! We hope you enjoy every ride in your new MAZDA. Thanks for the review!

February 23, 2024

Great dealership! I have taken my old Mazda here for service for years and always had good experiences. Everyone here is down to earth and honest. My 2012 Mazda was to More

by gvsabella
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brent
Feb 23, 2024 -

Fields Mazda Asheville responded

We're glad to know you've had consistently good experiences with us at Fields Mazda. It's great that our team could assist in making your new car purchase a smooth one, especially after such an unfortunate event. Safe travels in your new Mazda!

February 21, 2024

I brought my car in for service. I came away with the feeling that customers are not trusted. I had to sign a form that I had removed all valuables from the car. I also received v More

by jcarrano
Recommend Dealer
No
Employees Worked With
Jax Putnam
Feb 21, 2024 -

Fields Mazda Asheville responded

I'm sorry to read about your recent experience. We aim for transparency and trust in all our interactions, so it's concerning that you felt otherwise. The videos are intended as a way of keeping customers informed about their vehicle's condition. As for the text issue with inspection results, we'd like to look into this further and address any other concerns you may have directly. Please reach out at your earliest convenience. Thank you, Todd Rhodes - General Manager - todd.rhodes@fieldsauto.com

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