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Fields Mazda Asheville
Asheville, NC
595 Reviews
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December 21, 2015
service quality is awful Went in for a speaker warranty issue and came back with a loose door panel. Took it in for repair and to have the wheels rotated and came back with a Went in for a speaker warranty issue and came back with a loose door panel. Took it in for repair and to have the wheels rotated and came back with a damaged tire and wheel. Dealer replaced the tire at cost but out-of-hand rejected any notion that it could have been their fault, so I was stuck with a $200 bill for a new tire. They would not even acknowledge the coincidence that this was noticed subsequent to the tire rotation, nor they take into consideration the previous poor workmanship resulting from the earlier warranty repair. I attempted to escalate my concerns to upper level management but was put off each time, either through non-returned calls or redirects to the same lower level supervisors. Considering the size of the business it is disappointing that they require burden of proof to be put on the customer, thereby losing future sales over a 200 dollar tire. More
by mazdacustomer
Employees Worked With
Matthew Garren
November 10, 2015
Mazda cx5 ...great experience I recently leased a 2016 mazda cx5 from the dealership. And they were more straight forward with their numbers then the mazda dealerships I delt with I recently leased a 2016 mazda cx5 from the dealership. And they were more straight forward with their numbers then the mazda dealerships I delt with closer to my hometown of Morganton. Worth the drive. More
by 2016cx5awdgt
Employees Worked With
Glenn Gasbarro, Skeeter Coin
November 09, 2015
Excellent customer service! Can't say enough about the wonderful customer service we received at Skyland Mazda! Great deal, helpful information, personable people, accommodating Can't say enough about the wonderful customer service we received at Skyland Mazda! Great deal, helpful information, personable people, accommodating terms, beautiful vehicle.. Thanks! More
by barbara and jerry old folks
Employees Worked With
Rob Ahrens, Andy Jordan, Glen Gasbarro, Chad Barnwell, Dale Oswalt, Sena Allison, Matthew Garren
October 31, 2015
Exceeded expectations First new car purchase since 2005. Samantha was very helpful in guiding us through the sometimes stressful process of the new car purchase experience. First new car purchase since 2005. Samantha was very helpful in guiding us through the sometimes stressful process of the new car purchase experience. There was no sales pressure and everything was handled with professionalism and respect. Due to the unavailability of a vehicle that was optioned to our specifications, an order had to be placed. Fortunately, the vehicle arrived sooner than expected. The delivery process went equally well and Samantha spent as much time as we needed to familiarize us with the vehicle, set up our cell phone Bluetooth, started our XM service, gave us a tour of the service area and introduced us to the service manager. Katherine in customer relations spent some time giving us more info about dealership services and Ann in the business office closed the deal quickly with efficiency and a smile. Everyone we've met at Skyland has been friendly and courteous. We look forward to a continued relationship. More
by CX5
Employees Worked With
Samanthe Evers
September 15, 2015
New vehicle They were very helpful and worked hard to get me a very good deal. My wife wanted to trade in her Chrysler 200 2011 for a Mazda CX5 Grand Touring SUV. They were very helpful and worked hard to get me a very good deal. My wife wanted to trade in her Chrysler 200 2011 for a Mazda CX5 Grand Touring SUV. She liked the SUV and I liked all the safety features. More
by MazdaCX5
Employees Worked With
Michael Long
September 10, 2015
Highly recommend Skyland Automotive The Mazda 3 was the perfect choice for this former Honda civic owner. The Mazda 3 is highly rated by Consumer Reports, Car & Driver Magazine and nume The Mazda 3 was the perfect choice for this former Honda civic owner. The Mazda 3 is highly rated by Consumer Reports, Car & Driver Magazine and numerous other trade magazines. Excellent styling, safety and loaded with options. The dealership was friendly, helpful and I would highly recommend our sales person Skeeter Coin. She is patient, knowledgeable and very competent. A perfect package deal. More
by New 2015 Mazda Owner
Employees Worked With
Skeeter Coin
August 24, 2015
Great price, great selection, great people Full dealership with concierge style services. All employees were well informed, very professional & helpful. The selection of models was very good, a Full dealership with concierge style services. All employees were well informed, very professional & helpful. The selection of models was very good, and the prices are the best in the southeast. We were shopping for used, but their new prices were comparable to "gently used" at other dealers, so we bought new. We were assisted byGlen Gasbarro (August 2015), & liked him so well, we will very likely return for another family vehicle, in a few months. Glen took around the dealership and introduced us to the service manager for our make vehicle. The service manager took us to the service garage and introduced us to the service team leader for our make ( this is a multi brand dealer). Jan in the financial department got us out iAll were polite & friendly and made us feel welcome & happy to serve. Our experience was great, and we will be recommending them to friends and neighbors. More
by paulasfarm
Employees Worked With
Glen Gasbarro, sales; Ryan Kohler & Chad Barnwell in service.
July 06, 2015
Exceptional experience We purchased a Mazda from this dealership today with Glen. We were very pleased with the customer service and got an amazing deal on the vehicle we ch We purchased a Mazda from this dealership today with Glen. We were very pleased with the customer service and got an amazing deal on the vehicle we chose. I definitely recommend that if you have any doubts that you go here and you will be very pleased. More
by Leskow1117
Employees Worked With
Glen
June 30, 2015
Hassle free experience and outstanding professionalism I have dealt with several dealerships recently in shopping for a new car. The experience of dealing with the folks at Skyland was just as important in I have dealt with several dealerships recently in shopping for a new car. The experience of dealing with the folks at Skyland was just as important in my decision to purchase and the vehicle. They did not waste my time nor apply any pressure. Their professionalism was unlike any other dealership I visited. Skeeter was outstanding--she was very helpful, knew her product and the features provided and made the buying experience a true pleasure. I would highly recommend Skyland and Skeeter to anyone shopping for a vehicle. More
by blue4me
Employees Worked With
Dale Oswalt, Sena Allison, Skeeter Coin
June 23, 2015
Best new car buying experience Glen was terrific. I got a great deal without any hassle. The entire process was easy and very quick. Nice staff with NO pressure, plus I got a rea Glen was terrific. I got a great deal without any hassle. The entire process was easy and very quick. Nice staff with NO pressure, plus I got a really nice new car. We live an hour away and had many other closer options, but so glad we made the trip to Skyland. More
by Browns32
Employees Worked With
Glen Gasbarro
