Fields Mazda Asheville

Confrontational Brought car in for airbag light after recall airbag service. Staff did not want to help, spoke with argumentative svc mgr kyte ferrell. Did not expect Brought car in for airbag light after recall airbag service. Staff did not want to help, spoke with argumentative svc mgr kyte ferrell. Did not expect to argue for basic cust. Svc. Upset. Told 'gm' martin More

"Courteous, professional and outstanding" Skyland Automotive sets the standard that all dealerships should strive to achieve. Courtesy, professionalism and a welcoming atmosphere are the norm Skyland Automotive sets the standard that all dealerships should strive to achieve. Courtesy, professionalism and a welcoming atmosphere are the norm whether in sales or service. Joe Belcher in Sales was very knowledgeable and made the car shopping experience most enjoyable. This was not my first time dealing with Skyland and I look forward to returning to Skyland and working with Joe again in the future. More

Dishonesty and games I began my car purchasing experience by visiting my local Mazda dealership, Skyland Mazda. This was my first visit, and my husband and I were interest I began my car purchasing experience by visiting my local Mazda dealership, Skyland Mazda. This was my first visit, and my husband and I were interested in learning more about the CX 9 because I was not too familiar with Mazda or that model. Jewel was the saleswoman who approached us and started giving us information about the used CX 9 that we stopped to look at. My first impression was a good one. Jewel was helpful and able to answer my questions as she has a CX 9 of her own. We went for a test drive and then I wanted to go to lunch and think about things. This is where I started to experience the typical "car salesman" games. She became increasingly pushy and even asked how long lunch would take and when we might come back. While at lunch, I decided that I might take advantage of the 0% financing offer on the new 2018 models. I came home and submitted an online request through American Express for a True Car price quote from local dealerships. I received a great quote from Momentum Mazda in Gastonia. Because I had initially worked with Jewel and she took the time to take me for a test drive, I reached out to her and asked if Skyland would be able to meet this price so I could keep my business with them. She responded no, and then went on to say "if you found a loaded Grand Touring CX 9 new without miles on it for $38,394 you need to go buy that car because I have no idea how they can offer you that price." She then insisted that the car had to be used and that the Skyland car had more equipment (even though she had no information about the car I had received the offer on). I sent her a copy of the email from the other dealership explaining the details of my offer, and she responded trying to tell me how that dealership was not being honest with me. If she had bothered to read the details of the email and offer, she would have realized that she was the one giving me the wrong information. Through my entire interaction with Jewel regarding the new car and the offer from Momentum Mazda, she was dishonest and kept insisting that Momentum was misleading me and trying to trick me. She ended up being the one full of crap. I received everything that Momentum offered me, for the price they offered me without any problem or hassle. I cannot speak for the entire Skyland Mazda dealership since my only interaction was with Jewel, but I can promise that I will not be doing any business with her. More