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Fields Mazda Asheville

Asheville, NC

4.8
545 Reviews

255 Smokey Park Hwy

Asheville, NC

28806

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Showing 545 reviews

January 21, 2024

Jax is always courteous, polite, even tempered, knowledgeable, and customer centric. You rarely find two of these qualities in a customer service representative, and yet he has all of them. I look More

by sparkienyc
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Belcher for sales and Jax for service . Both are highly customer centric and excellent at their jobs.
Jan 22, 2024 -

Fields Mazda Asheville responded

We're delighted to know that Jax's courteous and knowledgeable service made your experience at Fields Mazda a positive one. We truly appreciate the kind words, and we'll be sure to share them with our team!

Jan 22, 2024 -

sparkienyc responded

Thank you. More than "kind" , let me clarify. My words are accurate/spot on. I raise them to the attention of management at this time , and from previous service encounters, so they can act upon them. Most times in life , we gravitate , focus, and measure the number of problem over a period of time and/or resolving the issue. When no issues are reported or trending flat, we sit back and coast, rather than conduct an analysis of the positive trend to identify what is working, what protocols are in place, what individuals are responsible or more so, what are these individuals doing to go the extra mile to consistently exceed customer expectations. Fell free to contact me. My email, as I learned you do not have it , is sparkienyc@gmail.com.. Thank you for your time . JP Dellamanna

January 20, 2024

Sales associate Kevin was knowledgeable and professional. He spent time with us familiarizing us with the car and features. Sales manager and finance manager were considerate of our time and helpful with our More

by Efclauss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Gracie and Kevin in finance.
Jan 22, 2024 -

Fields Mazda Asheville responded

We're glad to know that Kevin and our team at Fields Mazda were able to provide you with a knowledgeable, professional experience. We appreciate your feedback and are here if you need anything else!

January 20, 2024

From start to finish, Devin was informative of every step, answered all our questions along the way, as we also engaged in some social conversation. A wonderful experience…Thank you! More

by Suebrian2010
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Devin, Dimitri, Kevin
Jan 22, 2024 -

Fields Mazda Asheville responded

We're so glad to know that Devin provided you with a wonderful experience at Fields Mazda. It's great to have such informative and engaging team members! Thanks for your review, we appreciate it!

January 19, 2024

Today, my bride and I had our second experience at Fields Mazda...and it was a great as our first time. We brought our 2023 vehicle in for it 5K oil change. I have recently had my second hip replacement an More

by michaelfbailey
Recommend Dealer
Yes
Employees Worked With
Devin
Jan 19, 2024 -

Fields Mazda Asheville responded

Michael, it's great to know that you both had another fantastic experience at Fields Mazda. We're glad Devin was able to assist promptly and make the visit comfortable for you. Thanks for recommending us!

January 10, 2024

Even though they were having computer issues, they serviced the car in an efficient manner. More

by None
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Jan 10, 2024 -

Fields Mazda Asheville responded

Thanks for your understanding and kind words! We're glad your service went smoothly despite some technical difficulties and we hope to see you next time at Fields Mazda!

January 08, 2024

We received a fair price for our trade in and fair price for new car. More

by marsuz2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Todd and Alec
Jan 08, 2024 -

Fields Mazda Asheville responded

Thank you for leaving Fields Mazda a five-star review! We are thrilled to hear you are happy with our offer for your trade and you love your new car. Enjoy it!

January 06, 2024

At the end of the day, I would buy another vehicle from Brittany. I had been test driving cars for 3 days, interacting with many different dealerships and personnel. I appreciate her positive energy and More

by gartmalp
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittany Riddle and her manager
Jan 08, 2024 -

Fields Mazda Asheville responded

We're delighted to know that Brittany and our team at Fields Mazda provided you with a positive car-buying experience. Your kind words are greatly appreciated, and we look forward to assisting you again in the future!

January 06, 2024

Brittany was very helpful as was Kevin. with financing options. Devon also told of us about a lot of the features on the different models More

by zekemur
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brittany, Kevinand Devin
Jan 08, 2024 -

Fields Mazda Asheville responded

We're glad to know that our team at Fields Mazda was able to assist you, especially Brittany, Kevin and Devon. Thank you for taking the time to share your positive experience with us!

January 05, 2024

Jax was great he helped out a lot and got my problem situated thank tou More

by Diaz.fidel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jax Putnam
Jan 05, 2024 -

Fields Mazda Asheville responded

Thanks for commending Jax's helpful service! The team at Fields Mazda wishes you smooth, safe miles ahead!

January 02, 2024

Good service; knowledgeable sales person; efficient use of my time; my third purchase of CX-5. More

by haselkornz@aol.com
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John
Jan 02, 2024 -

Fields Mazda Asheville responded

We are thrilled to hear that our team provided an efficient purchasing experience. Thank you for being part of the Fields Mazda family! Enjoy the new CX-5!

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