Fields Jaguar Land Rover Volvo Waukesha

Needed a tire stem replaced on short notice Left front tire pressure stem broke off.Jeff Sorenson(Service Advisor) made sure all 4 were replaced under warranty recall.Great service,everyone was Left front tire pressure stem broke off.Jeff Sorenson(Service Advisor) made sure all 4 were replaced under warranty recall.Great service,everyone was very accommadating. More

Short notice need for 1 new tire & tire balancing/alignment got an appointment with very short notice. They accommodated my needs including the fact that I would be out of town while the service was completed a got an appointment with very short notice. They accommodated my needs including the fact that I would be out of town while the service was completed and could not pick up the vehicle until days after it was ready. More

very prompt in providing loaner car and return to my office i only had new tires and balancing. person with tire information sounded knowledgeable. wi will see when snow comes to my office i only had new tires and balancing. person with tire information sounded knowledgeable. wi will see when snow comes More

finished the work when promised. Not much to say. They found the problem, fixed it and I'm out the door. Vary nice service waiting area. Service manager was vary courteous. Not much to say. They found the problem, fixed it and I'm out the door. Vary nice service waiting area. Service manager was vary courteous. More

I was stranded - 2011 Range Rover wouldn't start. Hands down, Bob Bernick is the best service manager I've encountered in 30 years of car ownership. Knowledgeable, experienced and friendly. Bob is one Hands down, Bob Bernick is the best service manager I've encountered in 30 years of car ownership. Knowledgeable, experienced and friendly. Bob is one of the reasons I've stayed with this dealership for my past three vehicles. More

Great Car Buying Experience! Super personable and helpful sales team and beautiful showroom! I felt very at ease through the whole buying process and left with both the feeling th Super personable and helpful sales team and beautiful showroom! I felt very at ease through the whole buying process and left with both the feeling that my new 2008 Subaru was an excellent purchase and the confidence that the Fields team is a great partner to have in the future maintenance of my vehicle. Couldn't be happier with the experience! More

dishonest dealership Purchased a used 2008 range rover, end of May from salesman John, he assured me all components worked..cd changer and dvd player so when I went out of Purchased a used 2008 range rover, end of May from salesman John, he assured me all components worked..cd changer and dvd player so when I went out of town in July and the cd player didn't work I called to inform him. Brought it in the beginning of August and guess what they tell me I need a new cd changer. Now the salesman tells the service dept. He never checked it but then told me he doesn't remember checking it but in May during sale told me it worked. That's deceitful and unhonesty the salesman showed which reflects on the dealership, when I spoke to Derek Stackhouse he said I shouldn't have believed the salesman John Smith when he told me everything worked in the truck why? Because he didn't want to take responsibility for his salesman's lies. Please shop around elsewhere I've never had this problem with any dealership, but this one the salesman got mad because I told him he lied to me, he became rude and obnoxious his behavior was totally unprofessional. Never refer anyone to this dealership. More

Really cares about you and your car. I have been extremely satisfied with this dealership for the past 9 years. We have bought 3 volvo's from them. There is a closer Volvo dealership I have been extremely satisfied with this dealership for the past 9 years. We have bought 3 volvo's from them. There is a closer Volvo dealership to where I live, but Field's Volvo Waukesha has never let me down in any kind of an emergency. Even when my daughter, who was visiting from North Carolina , needed an emergency Volvo repair, Cindi Olson saw to it that the car was in top shape before my daughter headed back to NC. My most recent emergency was this past Saturday, when I was enroute to downtown Milwaukee and the low tire gauge came on at Delafield. I continued on to Field's Volvo Waukesha. Even though it was a Saturday within an hour they found a screw in the tire, fixed it and I was on my way. More

Always the Best Car and Service I am completely satisfied with the excellent customer service, attention to detail and care that my Volvo receives. I always trust that my car is well I am completely satisfied with the excellent customer service, attention to detail and care that my Volvo receives. I always trust that my car is well taken care of and I can drive away with the assurance that my Volvo is completely roadworthy. Many, many thanks to Cindi Olson for the wonderful customer service she gives me. She is definitely a keeper! More

Treated me and my car like royalty My service agent, Howard, took the time to explain everything to me so that I was sure to understand. He was very kind as I asked a number of question My service agent, Howard, took the time to explain everything to me so that I was sure to understand. He was very kind as I asked a number of questions to make sure I was getting the issues with my car. The entire staff was focused on making sure I got great service and understood what was happening while my car was in the shop. I highly recommended Fields and Howard! More