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Fields Chrysler Jeep Dodge

Glenview, IL

3.0
216 Reviews

2800 Patriot Blvd

Glenview, IL

60026

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216 Reviews of Fields Chrysler Jeep Dodge

October 09, 2024

I moved to the area in 2020, and started servicing my Charger at Fields. They were great! Friendly, fast, always fixed the first time. If the car ever needed to stay more than a day, I always got a loane More

by johnb300m
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John, Colleen McKeown
Oct 16, 2024 -

Fields Chrysler Jeep Dodge responded

It's disappointing to hear about your recent experiences, especially after having such positive interactions in the past. We strive for excellent communication and service, so it's concerning that we've fallen short. Your feedback is valuable as we work on improving our processes and customer relations. If there's anything further you'd like to discuss or if you have any questions, please feel free to reach out at your convenience. Thank you, Colleen McKeown - Service Director - 847-446-5100

May 31, 2024

I don’t recommend getting service here. They told me I needed a new blower motor to fix a rumbling noise that happened every time I turned the air on and that it would cost over $700. It’s More

by Kcarey3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike
Jul 02, 2024 -

Fields Chrysler Jeep Dodge responded

It's disappointing to hear about your experience with our service department. We strive for thorough inspections and accurate diagnoses, so I apologize if we fell short in this instance. If you'd like to discuss further or have any other concerns, please reach out directly. Thank you, Colleen McKeown - Service Director - 847-446-5100

March 17, 2024

I recently had my first maintenance service (oil change and tire rotation) for my 2024 Jeep Wrangler SAHARA @ FIELDS CDJR on March 13, 2024 a little after 1:00 pm. My service advisor Angelina provided an E More

by marcobc301
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ANGELINA Service Advisor, Keyon Bevans
Mar 18, 2024 -

Fields Chrysler Jeep Dodge responded

We're delighted to know that Angelina, Paul, Keyon, and Kat all played a part in making your experience at Fields Chrysler Jeep Dodge RAM Glenview memorable. We appreciate the kind words about our team's professionalism and dedication! Looking forward to seeing you next time for another great service visit!

February 19, 2024

I purchased a certified pre owned (CPO) Jeep from Fields. At the time of purchase, there were items that needed to be addressed and the GM (Mike Torre) agreed and set an appointment for the items which neede More

by kdryman4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam London, Colleen McKeown, Adam London
September 29, 2023

Very good place to come and buy a car and service your car as well. More

by Jacwolf05
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Colleen McKeown, Keyon Bevans
Oct 12, 2023 -

Fields Chrysler Jeep Dodge responded

We are honored to receive your support. Thank you! - Fields Chrysler Jeep Dodge RAM Glenview Team

September 27, 2023

Went for an oil change and tire rotation this week. Without an appointment, I was greeted by Rob promptly and the service was completed in a little over 30 minutes. The car wash is also a nice touch. More

by Kjkad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert
Sep 28, 2023 -

Fields Chrysler Jeep Dodge responded

We're glad to know that Rob and our team at Fields Chrysler Jeep Dodge RAM Glenview were able to assist you with your oil change and tire rotation in a timely manner! We always aim for efficient service, so it's wonderful to receive this feedback. Safe travels in your clean car!

September 15, 2023

I have taken both of my vehicles (a Jeep and a Ram 1500) to Fields for the past 4 years for Service, and referred them 3 customers who have purchased vehicles and take their vehicles in for service. Now I a More

by josh.chapman
Recommend Dealer
No
Employees Worked With
Colleen McKeown
July 22, 2023

If you want to buy a car this would NOT be the dealership to go to. I bought a 2023 Jeep Compass and it has had various problems. There is a 3 week wait time to get an appointment. I get one thing fixed a More

by jackie
Recommend Dealer
No
Employees Worked With
Rene Chavez
Jul 27, 2023 -

Fields Chrysler Jeep Dodge responded

Jackie, I apologize for the inconvenience and frustration you have experienced with your vehicle. We strive to provide reliable vehicles and efficient service, so it's disappointing to hear that we have let you down. I would like to personally assist you with resolving these issues, so please reach out to me at your earliest convenience. Thank you, Ron Allen - General Sales Manager - 847-446-5100

June 26, 2023

If I had the option, this dealer wouldn’t even get 1 star. After seeing that there was a new general manager and service staff i thought my experience may have been better than the past couple experienc More

by Stephen
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Ken Kowal, Colleen McKeown
April 21, 2023

Great experience! We shopped around at a few different dealerships and really felt Fields went above and beyond the others. We ended up ordering a vehicle and our sale More

by Katie
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rene Chavez, Keyon Bevans
Apr 24, 2023 -

Fields Chrysler Jeep Dodge responded

Katie, thank you for taking the time to share your experience at Fields Chrysler Jeep Dodge RAM Glenview. We are thrilled to hear that Keyon provided you with excellent customer service and made the process easy while keeping you updated on the progress of your order. We appreciate your recommendation and hope to see you again down the road!

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