Fields Cadillac St. Augustine

Fields in St. Augustine was attentive, friendly and provided service in a timely manner. They went above and beyond to ensure we had a great experience while waiti Augustine was attentive, friendly and provided service in a timely manner. They went above and beyond to ensure we had a great experience while waiting for our car to be service! The employees were very kind and you could tell that they genuinely love what they do. More

I found this dealership to be top notch from the beginning to end with all professionals I worked with each step of the way . I made an appointment and was greeted at the door promptly by a full tim beginning to end with all professionals I worked with each step of the way . I made an appointment and was greeted at the door promptly by a full time receptionist, then notified sales person and escorted me to his office offering water etc . From there my salesman was never pushy , answered my million questions intelligently and fully . I felt I could trust , he had been doing it a long time . Then Teddy was the liaison between all parties helping with transportation to drop off rental car , attach new plate , set me up with onstar and basically show me features before driving off . Shout out to the title manager for handling all the paperwork very professionally. You can have your car detailed there anytime and while you wait sit at there lunch /breakfast counter and order an omelette or sandwich which I believe all is complimentary. Top notch dealership ., everyone there is very well dressed and on the formal side . The only negative is the amount of time it took . I was there for 5 hours , it’s a long process . More

Very personable, accommodating, convenient courtesy Cafe for complimentary breakfast and lunch with very pleasant Host, comfortable waiting area and reliable efficient service department. for complimentary breakfast and lunch with very pleasant Host, comfortable waiting area and reliable efficient service department. More

Prompt service willing to go beyond to satisfy the customers needs. My new Cadillac dealer customers needs. My new Cadillac dealer More

Sean was very nice. Explained everything and didn’t try to pressure me into getting more done than I wanted. I really appreciate that! I will definitely go back. Explained everything and didn’t try to pressure me into getting more done than I wanted. I really appreciate that! I will definitely go back. More

I had read that people bring their cars here for good service and I agree. I wanted an oil change and tires rotated. A good review of car but no upsell. A friend and I ate a free hot breakfast while work service and I agree. I wanted an oil change and tires rotated. A good review of car but no upsell. A friend and I ate a free hot breakfast while work was done. Car was returned washed. This is a new car to me so I had a few questions and Sean helped me learn some functions. I’ll definitely return. More

Fantastic service! !! Sean was our advocate for an “iffy” warranty item and he won the battle for us!!! Thank you Sean!!! !! Sean was our advocate for an “iffy” warranty item and he won the battle for us!!! Thank you Sean!!! More

Well organized and employees overall friendly. No other dealerships I know provides a personal meal while you wait for vehicle service. No other dealerships I know provides a personal meal while you wait for vehicle service. More

I purchased a 2021 GMC Yukon Denali XL on May 14 with 54,215 miles. By June 24, it was back at the dealership’s service center for a broken liftgate actuator and rear differential, now at 55,176 miles. M 54,215 miles. By June 24, it was back at the dealership’s service center for a broken liftgate actuator and rear differential, now at 55,176 miles. My car sat there until August 16, when the parts finally came in and repairs were completed. As of September 28, the car is back at a dealership with potentially more part delays for repairs, now at 56,759 miles. I’ve owned the vehicle for 20 weeks, had it in my possession for roughly 11 weeks, and it has been sitting disabled in the shop for 9 weeks and counting. While I waited for parts and repairs, Field’s response was to try to sell me a new car. They suggested trading in my car, which I had owned for just 41 days before two parts failed, for a brand new one. To make matters worse, they offered me $10,000 less for my car, which I had driven for only 961 miles, and wanted to increase my payment by $700 a month. Sales Manager Nicholas Pennington looked me in the eye and told me my car was nothing but an “auction car” and encouraged me to “just buy the new one, put it on auto pay, and let it roll.” To add insult to injury, when I pointed out that my “Florida package” was missing items included in the two new cars my husband purchased from Fields after mine, I was simply told, “Oh, we must have changed it.” Really? I guess I should be grateful I purchased extras like the Florida package and the extended warranty with GM so I didn’t have a broken car sitting in my driveway, but now it’s just sitting in another service center. Don’t let my first-world problems become yours—avoid Fields and their service managers, like Mr. Pennington. ———— Dear Bryan Andrews, Your response—“Jennifer, I’m truly sorry to hear about your frustrating experience. This certainly doesn’t reflect the level of service we strive for, and I apologize for any inconvenience caused. I’d like to discuss this further with you and work towards a resolution. Please reach out when you can. Thank you, Bryan Andrews - General Sales Manager - (904) 823-3000”—is simply a generic, copy-pasted reply given to any unhappy review. It would be a waste of my time to call you because the only way to make this right is to take back your lemon vehicle and clear the remaining loan balance. We both know that won’t happen. You share an office with Mr. Pennington, and you are fully aware of what took place. You also clearly have my number, the same as Jim Signorile had obtained my husband’s number to call him over the vehicle he purchased after mine. Save your internet public pleasantries. More

Excellent service as usual. Joe was great! This dealership is why I drive a Cadillac. Joe was great! This dealership is why I drive a Cadillac. More