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Fields Cadillac St. Augustine

St. Augustine, FL

4.8
586 Reviews

375 Prime Outlets Boulevard

St. Augustine, FL

32084

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Showing 586 reviews

June 15, 2018

Excellent service The service is excellent and the employees care about their customers. They also make sure that you are completely satisfied before you leave the More

by Orange123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Harrington
Jul 19, 2018 -

Fields Cadillac St. Augustine responded

It’s an honor to receive your rating, thank you. We appreciate your patronage and look forward to the opportunity to serve your automotive needs down the road. Thank you, George Clark, General Manager.

May 09, 2018

Professional, friendly, helpful. Our salesman Jeff was very knowledgeable and his explanations clear. He went above and beyond in helping us with transferring our OnStar accounts and More

by Mamala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Nelson
May 30, 2018 -

Fields Cadillac St. Augustine responded

Thank you kindly. Congratulations on your new vehicle! If you have any questions about your new vehicle or our complimentary Fields Matters Amenities Program, please feel free to reach out to me directly. It is our great pleasure to attend to your automotive needs. Thanks for being a part of the Fields Auto Group family. Fields Matters Because You Matter. With appreciation, George Clark, General Manager.

April 17, 2018

AWESOME! Best service department I have ever worked with! Dan ls the best service advisor and Frank the best service manager, professional, knowledgeable and p More

by JGrz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Fravel, Frank Harrington
May 30, 2018 -

Fields Cadillac St. Augustine responded

Thanks for stopping by Fields Cadillac xx. Augustine! We are sincerely pleased to read your review of our location. We look forward to serving you at your next Service interval, or should you stop in to take advantage of your Fields Matters complimentary amenities. Thank you for being a valued customer. We appreciate your continued business. Sincerely, George Clark, General Manager.

April 12, 2018

best of the rest!! always friendly, knowlegeable and efficient! from Jeff in sales to Dan in service it is always a pleasure to deal with them......no stress or unanswe More

by wool5127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Nelson, Dan in service, Frank Harrington
May 30, 2018 -

Fields Cadillac St. Augustine responded

Thank you for taking the time to leave incredible feedback! You’re truly in great hands with our Team. It’s a joy to serve your automotive needs and we are dedicated to providing you with only the best experience in the future. Thanks for choosing Fields. Kind Regards, George Clark, General Manager.

March 30, 2018

Helpful staff Dropped my key into the pool. Both the parts dept and the service dept reacted right away to provide a replacement. Great to wrk with them. More

by Jack4d
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Harrington
May 30, 2018 -

Fields Cadillac St. Augustine responded

We are totally thankful for your patronage and your 5-Star assessment of our business! I’m elated that you had a magnificent Service experience here. Fields Matters Because You Matter. With appreciation, George Clark, General Manager.

March 12, 2018

Joe Ammirati is the best service manager I've ever had! This is the 4th Caddy I've owned and the 3rd Caddy dealership I've dealt with and far and away the best! Joe Ammiirati treats me like family when I'm More

by Toyman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Ammirati
May 30, 2018 -

Fields Cadillac St. Augustine responded

Thank you so much for taking the time to give us your feedback and comments on your experience here at Fields Cadillac xx. Augustine. We truly appreciate your business and we welcome you to the Fields family. It is truly a joy to serve your automotive needs and we look forward to future opportunities to exceed your expectations. With thanks, George Clark, General Manager.

February 25, 2018

A satisfying experience! The whole experience was easy breezy and I was very happy with my new XT5 from the St. Augustine Cadillac Fields team. I especially want to thank Jef More

by Romey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Nelson
May 30, 2018 -

Fields Cadillac St. Augustine responded

Congratulations on the purchase of your new vehicle. We wish you many safe and happy miles and we look forward to serving your automotive needs in the future. If you have questions about your new vehicle or need further assistance, please feel free to let me know. With gratitude, George Clark, General Manager.

November 12, 2017

Out of this World!!! Because of Dan and Frank and the whole crew at Fields Cadillac, it turns into a happening Because they care about you and your automobile, they make More

by The Doctor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The young lady that cooks the delights!
Jan 18, 2018 -

Fields Cadillac St. Augustine responded

Thanks for being part of the Fields Auto Group family. It is truly a joy to serve your automotive needs and we look forward to future opportunities to exceed your expectations. With thanks, George Clark, General Manager.

June 18, 2017

Terrible Dealership ATTENTION TO ALL MY FRIENDS...PLEASE STAY AWAY FROM ALL FIELDS DEALERSHIPS!!!!!!!!! My husband and I have bought a car from this dealership from St.Au More

by frasid1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
George Clark
Jun 22, 2017 -

Fields Cadillac St. Augustine responded

Fields Cadillac xx Augustine strives to be the best in the customer service index of all Cadillac dealers as evidenced by our 4.9 score on google, ranking us as the highest rated Cadillac dealer in the state of Florida. The vehicle you purchased in 2016 was a 2009 Audi Q7 with well over 100K miles. The vehicle was sold “AS IS”. We offered a warranty at the time of sale and you declined, stating it would not fit in with the 3rd party financing you had arranged. We made a goodwill repair concerning the water leak and AC not working on May 19, 2016 and the system subsequently worked as it should. You were not charged for this repair and this was the last time the vehicle was in our dealership for any service or maintenance. Last week was the first we've heard of any subsequent issues with the car. We are now informed that the motor is in need of a $4,500 repair (at a "friends" repair facility) and you are looking for monetary compensation on a 10+ year old used Audi that was sold over 14 months ago. We had a good conversation here at the store but at no time did we say we would help in any repair especially with the time frame that has elapsed, the amount of work that was needed and your declining the warranty offered at the time of sale. George Clark, General Manager

January 19, 2017

Excellent! The purchase @fields was a no hassle experience. The service department is very professional and super friendly. Frank, Dan, Joe and Keith. great deal More

by Garyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Frank Keith
Apr 18, 2017 -

Fields Cadillac St. Augustine responded

Thank you for your feedback, Garyb! I’m glad that you found your visit to be a "no hassle," "professional" and "super friendly," one. That's certainly our goal with each visit. I'll make sure and share your pleasant feedback with our team. As always, if there is any way we may better serve your automotive needs, please let me know. Best Regards, George Clark, General Manager.