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Fields Cadillac St. Augustine

St. Augustine, FL

4.8
586 Reviews

375 Prime Outlets Boulevard

St. Augustine, FL

32084

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Showing 586 reviews

August 20, 2021

Nothing really special about this dealership stood out to me. The reason I only gave them a 4 star is I thought the gentleman behind the breakfast bar could have been more hospitable. At least acknowledge a More

by jdc1861
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Signorile
Aug 20, 2021 -

Fields Cadillac St. Augustine responded

Thank you for this review. We are always looking for ways to improve the customer experience, and we will be sure to keep this feedback in mind moving forward. If there is anything more we can do to assist you, or anything else you would like to share, please feel free to give me a call. Thank you, Kevin Hand - Service Manager - (904) 823-3000

February 11, 2021

This dealership treats you like they don’t need your business or care if you ever return! Cadillac customer service referred me to Claude Nolan More

by LadooRani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James
Feb 17, 2021 -

Fields Cadillac St. Augustine responded

Thank you so much for sharing your service experience, and please understand that our customer satisfaction and online reputation are paramount to us. I would like the opportunity to speak to you personally. Please reach out to me at your earliest convenience. Thank You, Jim Signorile General Manager Fields Cadillac Jacksonville Fields Cadillac xx. Augustine (904) 778-7700 Jim.signorile@fieldsauto.com

February 09, 2021

Excellent Service Advisor, Vickie Nobles!When Vickie Excellent Service Advisor, Vickie Nobles! When Vickie takes care of your car, you feel she really cares that your service has been a good experience. More

by doburns1224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vickie Nobles
December 13, 2020

Everyone was very friendly and helpful. Easy to get in and out of service. Car was even cleaned.Service just took a little long for my liking. More

by dianec88
Recommend Dealer
Yes
Employees Worked With
Vickie
Dec 23, 2020 -

Fields Cadillac St. Augustine responded

Thank you so much for sharing your service experience, and please understand that our guest satisfaction and online reputation are paramount to us. I would like the opportunity to speak to you personally. Please reach out to me at your earliest convenience. Thank You, Jim Signorile General Manager Fields Cadillac Jacksonville Fields Cadillac xx. Augustine (904) 778-7700 Jim.signorile@fieldsauto.com

November 09, 2019

Excellent Dealership A real great buying and lease return dealership.! No pressure what so ever. Dealing with salesman Jim Seary was excellent. Treats you more like a frie More

by Garyb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Seary, Frank, Dan., Keith.
March 08, 2019

Thorough, efficient, on time. This was my first visit to a Cadillac dealer since moving to the area, and I was very happy with them. I had an oil leak, and it had to be towed ther More

by Tom R
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I can’t remember the names, but the service rep was Joe. We also spoke to a sales person (woman).
February 24, 2019

Great service department Frank was very attentive to the needs of my vehicle from the beginning to the end. Dropped my vehicle off the morning before scheduled service and th More

by Cadillac xt5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Harrington
February 10, 2019

Excellent Joe went above and beyond for me. Loaner car was ready and waiting when I dropped off mr car for service and repairs were completed on time. Great ser More

by gjdigiore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
January 20, 2019

Great dealership Out of 5 Cadillac dealers we have used in the past Fields is by far the best from south Florida to North Carolina.We will continue to be a client of t More

by Robalo2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Cummins, George Clark
December 31, 2018

Excellent I always have a good experience when I come to the dealership. Everyone is always friendly and professional. The service is excellent and always done More

by Monte1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan
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