Fields Cadillac St. Augustine

A Cautionary Tale: Fields Cadillac of St. Augustine – Don’t Be Fooled by Their ‘Friendly’ Service Well, my saga with Fields Cadillac of St. Augustine continues—and it’s a doozy. I thought Augustine – Don’t Be Fooled by Their ‘Friendly’ Service Well, my saga with Fields Cadillac of St. Augustine continues—and it’s a doozy. I thought I was buying a 2021 GMC Yukon from an upstanding dealership, but boy, was I wrong. If you’re looking for a shady, self-financing used car lot, save yourself some time and check out “Uncle Buck’s Friendly Used Cars, Where We Personally Finance Your Deal.” Oh wait—that wasn’t a shady used car dealership—that was actually Fields Cadillac of St. Augustine, where apparently, they’re more focused on their Google reviews than the actual condition of the cars they sell or the safety of their customers. Let’s talk about the luxury experience I’ve had. The car broke down on me after only a few months of ownership. Mid-drive, my vehicle just stopped moving—imagine that as a mom with four kids, driving on I-95. Nothing says “reliable family vehicle” like a car that can leave you stranded on a major highway. That’s the kind of safety and peace of mind Fields Cadillac offers. Here’s the list of fun repairs not covered under the GM warranty (shocker): Fuel pump failure (yup, had to replace that) Dead battery (that was a cool $365, plus taxes and fees, for this auction vehicle you sold me) Rear driver’s side and passenger side wheel hubs failed Struts needed to be replaced Here’s the list of other super fun repairs covered under the GM warranty: Rear differential replaced Driver’s side rear lift gate actuator replaced And the cherry on top? Error codes that pretty much scream “this car is falling apart.” Here’s the full list of codes you get when your like-new 2021 GMC Yukon is falling apart on you: C0511 C0517 P0498 P0627 P102A P129F U0418 U0447 U053B U18A2 You might wonder: what do all those codes mean? Well, in a nutshell: the car was sold to me with major issues that I had to fix at my expense. Oh, and don’t worry about getting any help from Fields Cadillac—those are just details that clearly don’t matter to them. Now, let me address the man at the top, Jim Signorile, the General Sales Manager who oversees not just one, but TWO Fields Cadillac locations. The person who’s employees thought it was perfectly fine to sell me a car in this condition. I’ve reached out, my husband’s reached out, but guess what? No one at Fields cares enough to actually follow up. Instead, we get the typical response you’d expect from this dealership: “We’re sorry to hear about this” “This isn’t the level of service we strive for” “Please reach out, we’d love to talk” But don’t be fooled. They have my number, they have my husband’s number, and they still choose not to reach out. So spare me the empty “we’ll reach out” responses in the comments—they don’t mean a thing. What I’m really here to tell you is this: Fields Cadillac doesn’t care once the sale is made. And if you have any issues, you’re on your own. Also, let’s talk about the old-school mentality that apparently still exists at this dealership. Mr. Signorile, your team seems to think I’m incapable of making decisions or understanding the issues with the car. They prefer talking to my husband, which in 2024 is not only outdated but also insulting. Is it really that hard to treat female customers like they have brains and can speak for themselves? So here’s my advice to you, Mr. Signorile: instead of worrying about your 1-star reviews, maybe worry about fixing your service and customer satisfaction. If you actually care about the people who buy cars from you, 5-star reviews will follow. But keep throwing out those cookie-cutter, "we’re sorry" responses, and people will see right through it. Oh, and for the record, your last text to my husband was on October 8th, saying you’d reach out “when you return.” Should I just assume you’re still on vacation, or was that just another empty promise? I’m posting this because I want others to know exactly what they’re getting into when considering Fields Cadillac. More