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Fields Cadillac Jacksonville
Jacksonville, FL
139 Reviews
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Showing 67 service reviews
April 15, 2025
WORST service department ever. Poorly managed personel who damaged my Blackwing multiple times. I paid out of pocket to have it repaired as discussed with the service director and Poorly managed personel who damaged my Blackwing multiple times. I paid out of pocket to have it repaired as discussed with the service director and now they don't return my calls. Jim Logdon is the service director, do not believe a word he says. Terrible manager with no people skills. Even spoke to the GM who offered to buy the car back for much less than I paid of course. JR is the only person up there that has any professionalism at all. My sales associate Melvin is an awesome individual and deserves a much better service department backing him up. This has been the most horrible experience i have ever had at a dealership. Total and complete incompetence.m! More
by ben
Employees Worked With
KR MAGEE
August 30, 2023
I Had my 2009 CTS-V towed in for service. JR was my service rep and was a nice enough guy. They diagnosed the problem and a few days later they called me to tell me it was fixed and ready to JR was my service rep and was a nice enough guy. They diagnosed the problem and a few days later they called me to tell me it was fixed and ready to be picked up. I live two hours away so, I made sure to double check if the car was fixed. The answer was yes. I took a two hour uber to the dealership to retrieve my car. When I got there I again asked JR if my car was fixed and ready to go. "No problems right JR", He said nope its all set and ready to go. I paid the bill ($1170) and they brought the car around. Immediately I noticed the check engine light was on. A head tech (TJ) took the car to the back to try and figure out the problem. After an hour he and JR told me the fuel pump must be going bad for reasons they could only hypothesize.. Two problems, with this. Why was I told the car was " good to go " when anyone with their eyes open could see the check engine light was still on. Second why was the fuel pump issue not disclosed to me during diagnosis. The issue which I paid to fix was the fuel pump control module. So they charged me for a part related to a fuel issue but, didnt address the larger and very much related issue. The mechanic should have diagnosed it. Instead he came up with some excuse to Cover his butt. I basically paid $1170 for nothing. Yes the car starts but, can really not be safely driven. And again why in the world did no one notice the check engine light came on and why didnt anyone advise me of this before I spent two hours in an uber to get the car. Of course no one wanted to take responsibility. Finally I spoke to Matt Goin the service director. He was condescending, unsympathetic and flat out rude. His rationale was your car was brought in and wouldnt run and now it runs so we did our job. Well, yeah it ran for 15 minutes and then died for the same reason It was initially brought in. He was unwilling to accept any responsibility or even apologize that I was told three different times that my car was fixed and good to go. He had zero compassion that I had to uber two hours to come get a vehicle that was not fixed or diagnosed properly but told it was. I would have worked with him to achieve some level of compromise but, he wouldn't acknowledge that at any point his service department did anything wrong. This issue is 100% the fault of the service department but, they accepted 0% of the blame. When a mechanic diagnoses a problem and you pay them to fix the problem it seems logical to expect they pinpointed the issue and did it properly. Who is to say if they fix the fuel pump now that they wont say ooops it's something else and that will be another $2000. The feeling I got was they wanted me out of there so the problem was no longer theirs. A possible solution could have been a loaner car and try to figure out their mistake. In any case, Im a reasonable person and If Matt Goin would have been cordial or somewhat understanding I would have felt somewhat satisfied. This man has no business running a service department or any other job where he must deal with customers. His demeanor only infuriated me further. I will say even though JR made the mistake of telling me my car was fixed and ready to go when it wasnt he was at least sympathetic to the problem. Too bad he was not in charge because I can assure Mr Goin and Fields Cadillac I am not going to let this situation slide. More
by Metro
Employees Worked With
Matt Goin, JR, TJ
April 17, 2022
Came into service department with a tire that had a nail in with a slow air leak at 3.30pm. Met with Doug and discussed situation. Doug defined inventory situation and proceeded to schedule repair/replaceme in with a slow air leak at 3.30pm. Met with Doug and discussed situation. Doug defined inventory situation and proceeded to schedule repair/replacement. The work was completed promptly and to my satisfaction. I really appreciated the efforts because my family is expecting to travel by car shortly. Great SERVICE! More
by bpoole1919
Employees Worked With
Doug in Service Department
March 29, 2022
Excellent work within a timely manner my salesman in service Mr Doug was very helpful and making sure I received what was needed Thank for the service service Mr Doug was very helpful and making sure I received what was needed Thank for the service More
by lewis_carolyn
Employees Worked With
SANDY JOHNSON, KR MAGEE
March 27, 2022
Excellent service nice employees and I like to thank my number one man Doug Wiggins for being professional and helpful to my family number one man Doug Wiggins for being professional and helpful to my family More
by reynard.coney7272
Employees Worked With
Doug Wiggins, SANDY JOHNSON, KR MAGEE
