Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fields Cadillac Jacksonville
Jacksonville, FL
137 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 137 reviews
June 12, 2019
Awesome They’re awesome. What exactly do you want me to say. I said that they were awesome. They are great. The work was also good too They’re awesome. What exactly do you want me to say. I said that they were awesome. They are great. The work was also good too More
by MLJR
Employees Worked With
J R in service dept and the cashier are the only ones
May 20, 2019
Family Truly the best dealership to purchase your next car and have it service. Why go anyplace else? so tell a friend and family about Fields Cadillac of Ja Truly the best dealership to purchase your next car and have it service. Why go anyplace else? so tell a friend and family about Fields Cadillac of Jacksonville. More
by Regg_M
Employees Worked With
Doug Wiggins and Nora
May 03, 2019
Great Service As always, when we take our car in for service, we are greeted in a friendly and courteous manner. JR our service rep is always accomodating and get As always, when we take our car in for service, we are greeted in a friendly and courteous manner. JR our service rep is always accomodating and gets us in and out in a minimal amount of time. We come from out of town for each service visit and time is important to us. It is nice to have the free cafe available for breakfast or lunch while we wait. We like that our car is washed and vacuumed with each visit. The entire staff is friendly and goes out of their way to make sure we are taken care of. A Great dealership that pays attention to detail. Gloria H Fernandina Beach More
by gioham
Employees Worked With
JR and John in service and Kim Taylor in sales
April 13, 2019
SRX 2011 bad purchased used without warranty. but within 100 miles and 5 days the control bearings are bad. and need replacing. all I wanted is them to meet me in purchased used without warranty. but within 100 miles and 5 days the control bearings are bad. and need replacing. all I wanted is them to meet me in the middle. pay for the labor I pay for parts. nope they wanted me to but a $2200 warranty. just bad service. this part was bad during their inspection. More
by SRXhell
Employees Worked With
mel
March 29, 2019
Best sales experience ever I was connected to Milton Smith when I called to inquire about a used car I saw online. He was professional and friendly and seemed genuinely to want I was connected to Milton Smith when I called to inquire about a used car I saw online. He was professional and friendly and seemed genuinely to want to help me find a car. He answered all my questions, gave me options, and found exactly what I wanted. The price was lower than other dealers AND he delivered it to me. I couldn’t be more pleased. More
by MReynolds
Employees Worked With
Milton Smith
March 13, 2019
poor service from getting a loan car to my service on my car I took my car in on March 1 2019 did not get it back until March 5 2019 they had no loaner cars until March 11 so she said i did not believe it ther I took my car in on March 1 2019 did not get it back until March 5 2019 they had no loaner cars until March 11 so she said i did not believe it there were no communication the whole time except me calling every day trying to check to see where they were on the work i was told that they would call me back ASAP no one ever called i was so stressed out over this whole experience over the 4 days i finally talked to Doug Wiggins and told him just how unhappy i was with everything and that i will never ever do business with them again so take me out of your computers and dont ever send me any more mail from Fields Cadillac do not contact me ever and i have told them before went to the office and ask that they stop sending me mail in my deceased husband's name i gave them all my new info but they still send everything in Bills name if you could take care of this it would be great they dont seem to care my new car is in my name only so i dont know why they have no taken care of it.DOUG ADMITTED they drop the ball on my situation he said he gave me a 10% senior discount off of total bill they did not write the total price so i dont know he said he gave me a car wash at no charge but that was not true because they always wash , vacuum your car before they return it so what discount because i know they did not wash it because i notice the tag was still dirty because it had rained when i took it in. he said he saved me $73.69 on a car wash i did not get so i guess that was my discount and i went over the bill and ask him about the new tire they put on why they charged me $ 495.00 for one tire when last year on my other Cadillac i had 4 brand new tires and balanced and front end lineament Tire Kingdom for $600.00 he said oh tires are very expensive bull i did not buy that either very bad experience to the point i was sick stress from all this for two days i told the 4 people that came in to just give me my bill that i put my trust in them and hope that they show they appreciate my business but that they failed badly very bad to the point i will never come back and believe that word of mouth is very very important it goes along way when you know they did you wrong. and so i still walk out with a bill for $703 .82 i explained to them i am trying to put trust in people and the businesses i need to count on for good honest service because i am a widow now and alone i have to learn to trust but i am not stupid i am human.so i do hope that no one else goes through the same stressed out experience i had. is your loaner cars just for customers that bought their cars from Fields Cadillac or for all Cadillac owners i thought maybe this is why she did not give me a loaner because my son noticed when he took me to get my car he said there were plenty of cars right beside where he parked that said rental car i would of even paid for it becaused i told the lady that i had a hospital app i could not miss Monday never mind trying to find a rental on the weekend was a mess. so i hope if anything good comes out of all this you train you people better and instill in them how important CUSTOMER SERVICE IS TO YOUR CUSTOMERS VERY VERY IMPORTANT MEANS EVERYTHING TO ME AS A SINGLE WOMAN. Tthank you for your time i am finally glad to get this behind me and find another Cadillac dealership that will appreciate my business. More
by unhappy
Employees Worked With
Doug Wiggins
December 26, 2018
An awesome experience Never have I ever been treated so royally when buying a vehicle as I was at Fields Cadillac in Orange Park. I highly recommend this dealership. Love Never have I ever been treated so royally when buying a vehicle as I was at Fields Cadillac in Orange Park. I highly recommend this dealership. Love my new Cadillac! More
by Go Go Granny
Employees Worked With
Jim Seery
December 13, 2018
I wish all dealerships were like this one! We just had our first service for our "new" used XT5 and it went great! John Barrett was our service adviser, and he took the time to check on questio We just had our first service for our "new" used XT5 and it went great! John Barrett was our service adviser, and he took the time to check on questions/concerns I expressed. The car was immaculate when it was returned. While we were there, we had questions regarding a different vehicle issue, and Jon Dewar took time with us to answer questions and to assist us. We wish every dealership could be this caring and considerate of its customers! More
by CAB2018
Employees Worked With
John Dewar & John Barrett
November 11, 2018
Most painless car buying expeience! This was the most painless car buying experience my husband and I have ever had! Everyone we came in contact with was exceptional, they all acted as i This was the most painless car buying experience my husband and I have ever had! Everyone we came in contact with was exceptional, they all acted as if they had a personal stake in our satisfaction. I am excited that we are now a part of the Fields family for the foreseeable future! I will be praising and recommending them to anyone who will listen! Great job! More
by Bckfamily
Employees Worked With
Matthew Stalvery, Kim Taylor, Christina Townsend-Reyes, James Rybarczyk, Amanda King, Jim Logston
October 11, 2018
Richard Dee Love this dealership. Sales person Woody Woodruff was great as was service manager Jim Logston. Have been a customer of this dealership for 6 years. Love this dealership. Sales person Woody Woodruff was great as was service manager Jim Logston. Have been a customer of this dealership for 6 years. Happy customer!! More
by Gogators
Employees Worked With
Woody Woodruff , Jim Logston
