Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fields Cadillac Jacksonville
Jacksonville, FL
134 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 134 reviews
January 20, 2020
My name is Hilbert McDougal. I'm writing again to state fields Cadillac also has me crippled in that my warranty is with them and is I go any other place then I have to pay.... another disappointment that fields Cadillac also has me crippled in that my warranty is with them and is I go any other place then I have to pay.... another disappointment that I have to deal with. So this means I have to report everything that happens when I leave the store. So stay tuned More
by Hilbertmcdougal
Employees Worked With
Jim Signorile, Jim Logston
December 05, 2019
My experience was unbelievable. My sales person was tops. Went over and above to satisfy and explain all of my benefits. It was truly exceptional working with Lenesha ( please forgive my spelling). Also Jack Went over and above to satisfy and explain all of my benefits. It was truly exceptional working with Lenesha ( please forgive my spelling). Also Jackie Pounds helped to guide us through the process. I would definitely recommend Fields Cadillac. Service department Ora was incredible More
by sylvialmbrown
Employees Worked With
Lenesha , Jackie, Ora, Jim Signorile
December 04, 2019
I've purchased my last three vehicles from Fields Cadillac of Jacksonville, only for one reason and that reason is Mr. Melvin Smith. Mr. Smith has provided me and my family with impeccable service fo Cadillac of Jacksonville, only for one reason and that reason is Mr. Melvin Smith. Mr. Smith has provided me and my family with impeccable service for the last 3 years. Melvin has never been pushy or forced me to purchase a vehicle. He's always made it easy. Thanks Melvin. More
by Lonnie
Employees Worked With
Melvin Smith
November 05, 2019
I just want to say thank you to Kim Taylor for helping me while i was looking around. And to Simon Ovalles for helping me with my car. while i was looking around. And to Simon Ovalles for helping me with my car. More
by BriLove
Employees Worked With
Jim Signorile, Ronald Milham, Jim Logston, Blake Gaughf, Bryan Andrews
October 24, 2019
A bad experience is putting it mildly.. Best part of this dealer is the breakfast, let me explain....I've held off on writing a review because the GM of Fields Cad tried to make it right wit Best part of this dealer is the breakfast, let me explain....I've held off on writing a review because the GM of Fields Cad tried to make it right with our problems buying the car, but we just had our "free" service and I have to write something because I've had it. We purchased a new XT5 in 3/19 and when we went to pick it up there was a paint chip on the hood. They said they would fix it but I'm buying a new car, not a used/repaired car. After a few days they found another car and we picked it up at night. When we got it home and looked it over the next day there were different spots on the paint that needed polished out and the detailing on it was poor to say the least, so we brought it back. It took a few days to get it decent and the GM gave us some money for our first payment so we figured it was a mistake and at least he tried to make it right. While I was detailing the car I found they had the license plate hanging on and it scratched the paint so I just fixed it myself. The entire buying experience was maybe a 3 out of 10. You're supposed to be excited when you get a new car and we were just upset. So today we bring it in for the first service. I made an appointment for Thursday at 9 am and when I came in they said they had no appointment for me. After awhile they said they had me booked for Wednesday but they could do it today. She told me it would take a couple hours to finish, not a problem. We were sitting outside about 2 hours later and she brought all the paperwork to sign, (found out later it wasn't our paperwork) went to give me the key and it wasn't mine. She went to look for the key and found mine then said the car wasn't touched yet, they somehow missed it. I went inside to find someone to talk to and a few minutes later she came back and said the car was serviced but they washed it when I asked them not to. I went and checked the car and it wasn't washed, but she insisted she was told it was. I had enough at this point and took the car without any paperwork because they had no clue what was going on. I did get a call from the GM and Service Mgr apologizing for my problems and asked if there was anything they could do. I DO NOT want anything for my problems, but I'm going to let everyone know what kind of experience I've had with them. More
by Budco
Employees Worked With
Sales and service departments
October 02, 2019
Great Nora and Ora made my service visit exceptional. Provided me with a loaner when they found a was going to take a while and let me keep it overnight. Gr Nora and Ora made my service visit exceptional. Provided me with a loaner when they found a was going to take a while and let me keep it overnight. Great service and free lunch! More
by Moderman
Employees Worked With
Nora Ora
September 16, 2019
Awesome service! Everyone there is so professional and nice. John kept me informed on the progress of my vehicle and the wait was less than hour in a half. Everyone there is so professional and nice. John kept me informed on the progress of my vehicle and the wait was less than hour in a half. More
by besweetac
Employees Worked With
John in service department
September 09, 2019
Great I was experiencing problems with my 2016 CTS and everybody has been a pleasure working with trying to fix the problem. Thank you for caring . I was experiencing problems with my 2016 CTS and everybody has been a pleasure working with trying to fix the problem. Thank you for caring . More
by Charity82
Employees Worked With
Bryan Andrews
August 07, 2019
Beth Archuleta is the best person ever !!! I have never owned a brand new car,,,, Beth Archuleta made all my dreams come through.. She was very detailed & catered to all my needs.... I have never owned a brand new car,,,, Beth Archuleta made all my dreams come through.. She was very detailed & catered to all my needs.... More
by Campbell
Employees Worked With
Beth Archuleta
August 02, 2019
Service with Ora Ora did a great job as always! I never hesitate to bring my family with me, it's always a pleasant experience. Will be back Ora did a great job as always! I never hesitate to bring my family with me, it's always a pleasant experience. Will be back More
by Haodaddy
Employees Worked With
Ora
