Fields Cadillac Jacksonville

Salesperson was as polite as could be. This is where the positives end. I was made two distinct promises and both were broken immediately after signing for the vehicle. I brought up a sing This is where the positives end. I was made two distinct promises and both were broken immediately after signing for the vehicle. I brought up a single quality issue that wasn’t listed. Some delaminating from the rear view mirror that made it difficult to see behind the vehicle. I was told that this met Cadillac standards until the sales manager sat in it, and then it was unable to be fixed because it was too expensive. I was presented with a price $4,000 over asking during negotiation and during the actual signing of the financial documents that would have gone unnoticed had I not brought it up. Also found the vehicle had a bent wheel before I purchased it after closer inspection that wasn’t listed. Dissatisfied to say the least. More

Excellent work within a timely manner my salesman in service Mr Doug was very helpful and making sure I received what was needed Thank for the service service Mr Doug was very helpful and making sure I received what was needed Thank for the service More

Excellent service nice employees and I like to thank my number one man Doug Wiggins for being professional and helpful to my family number one man Doug Wiggins for being professional and helpful to my family More

I have coming to Fields Cadillac for several years and they ALWAYS have incredible service and treat you with respect. Shout out to Eric for making my latest experience great! Thanks! they ALWAYS have incredible service and treat you with respect. Shout out to Eric for making my latest experience great! Thanks! More

I lov everything in the dealer, especially the attention of all the personal, lov u Lenisha, thank you for everything, and to the general manager too.. of all the personal, lov u Lenisha, thank you for everything, and to the general manager too.. More

Excellent service. Friendly and helpful staff that assist you with your car. Service department is very knowledgeable Friendly and helpful staff that assist you with your car. Service department is very knowledgeable More

Today/ this morning my experience was top notch I went there thinking I would be there all day, but I was in and out great job thank you James I’m sorry if I got your name wrong Jr you’re the best respect there thinking I would be there all day, but I was in and out great job thank you James I’m sorry if I got your name wrong Jr you’re the best respect to you guys FANTASTIC. More

Lenisha and Brian are the best! ! Worked an amazing deal for my new car and worked with me on my trade in, and Brian pulled through and got me into a good first time buyers program! ! Worked an amazing deal for my new car and worked with me on my trade in, and Brian pulled through and got me into a good first time buyers program! Can’t recommend them enough! They treated me like royalty! More

My two complaints are that the service people don’t seem excited about their job and they say my car is getting washed and it never is. I know they are probably short on help, like most businesses. The excited about their job and they say my car is getting washed and it never is. I know they are probably short on help, like most businesses. The work is always good though. No complaints there. More

They provided very professional pick up and delivery service for a minor engine check light. Even washed and vacuumed vehicle. Very courteous people. No charge for my 2020 cadillac. service for a minor engine check light. Even washed and vacuumed vehicle. Very courteous people. No charge for my 2020 cadillac. More