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Fields Cadillac Jacksonville

Jacksonville, FL

3.6
136 Reviews

7999 Blanding Boulevard

Jacksonville, FL

32244

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Showing 136 reviews

March 29, 2022

Excellent work within a timely manner my salesman in service Mr Doug was very helpful and making sure I received what was needed Thank for the service More

by lewis_carolyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
SANDY JOHNSON, KR MAGEE
Mar 29, 2022 -

Fields Cadillac Jacksonville responded

Carolyn, we're delighted to hear that you're so satisfied with the care you receive from Doug! It means a great deal to us that you put your trust in Fields Cadillac Jacksonville, and we look forward to assisting you for many miles to come!

Mar 30, 2022 -

lewis_carolyn responded

Welcome

March 27, 2022

Excellent service nice employees and I like to thank my number one man Doug Wiggins for being professional and helpful to my family More

by reynard.coney7272
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Wiggins, SANDY JOHNSON, KR MAGEE
Mar 27, 2022 -

Fields Cadillac Jacksonville responded

We'll be sure to pass along your gratitude to Doug for his professionalism and dedication! We're so glad you put your trust in us at Fields Cadillac Jacksonville. and we hope you'll continue to do so for many more miles!

March 24, 2022

I have coming to Fields Cadillac for several years and they ALWAYS have incredible service and treat you with respect. Shout out to Eric for making my latest experience great! Thanks! More

by Mklecan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric , SANDY JOHNSON
Mar 25, 2022 -

Fields Cadillac Jacksonville responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with Eric and the Fields Cadillac Jacksonville team. We appreciate your business over the years and hope to see you back again down the road!

March 22, 2022

I lov everything in the dealer, especially the attention of all the personal, lov u Lenisha, thank you for everything, and to the general manager too.. More

by franciss4u
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Signorile, Ronald Milham, Jim Logston, Blake Gaughf, SANDY JOHNSON, KR MAGEE
Mar 22, 2022 -

franciss4u responded

Thankyou for bring me the chance to buyed my caddy, i liv it...

Mar 22, 2022 -

Fields Cadillac Jacksonville responded

It was our pleasure to help, Francis! Thank you for the amazing review, and congratulations on the new Cadillac - we're so glad the Fields Cadillac Jacksonville team could help you find it! Enjoy!

March 21, 2022

Excellent service. Friendly and helpful staff that assist you with your car. Service department is very knowledgeable More

by Lb1746
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John
Mar 22, 2022 -

Fields Cadillac Jacksonville responded

It's outstanding to hear that our team's friendliness and expertise are so appreciated! The Fields Cadillac Jacksonville team is always happy to assist with your service needs, and we'll be here whenever you need us next!

Mar 22, 2022 -

Lb1746 responded

Fields Cadillac is a great dealership-everyone there is helpful

March 19, 2022

Today/ this morning my experience was top notch I went there thinking I would be there all day, but I was in and out great job thank you James I’m sorry if I got your name wrong Jr you’re the best respect More

by nereidarichardson
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JR & the service manager
Mar 20, 2022 -

Fields Cadillac Jacksonville responded

It's wonderful to hear how satisfied you are with your recent Fields Cadillac Jacksonville experience! Delivering efficient service is always our priority, and we're glad that matters so much to you. Thank you for sharing some positive feedback with us, and we look forward to our next chance to work together!

March 19, 2022

Lenisha and Brian are the best! ! Worked an amazing deal for my new car and worked with me on my trade in, and Brian pulled through and got me into a good first time buyers program! More

by Kody.lynch224
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lenisha, Brian, KR MAGEE
Mar 19, 2022 -

Fields Cadillac Jacksonville responded

Kody, we'll always go the extra mile to find you the best deal out there! Thank you for sharing how positive Lenisha and Brian's assistance made your trade-in, and the whole Fields Cadillac Jacksonville team wishes you many miles of happiness on the road ahead!

March 12, 2022

My two complaints are that the service people don’t seem excited about their job and they say my car is getting washed and it never is. I know they are probably short on help, like most businesses. The More

by doburns1224
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Signorile
Mar 14, 2022 -

Fields Cadillac Jacksonville responded

We appreciate you trusting us with your vehicle and taking time to share this feedback. I apologize that our service hasn't been up to our five-star standards and that we overlooked your car wash. I will speak with my team about what you've written. If there is anything further that I can do to assist you, please give me a call. Thank you, Jim Logston - Service Manager - (904) 778-7700

March 11, 2022

They provided very professional pick up and delivery service for a minor engine check light. Even washed and vacuumed vehicle. Very courteous people. No charge for my 2020 cadillac. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drivers
Mar 11, 2022 -

Fields Cadillac Jacksonville responded

Thank you for the awesome review, Jim! We're glad to see that you're satisfied with the work we did to take care of your 2020 Cadillac. See you again next time!

March 08, 2022

Slow and do not respond to messages. I waited 3 1/2 hours for service. I had an appointment. I was having warranty work done so they were obviously not making money. I have since called More

by Mary.brock27
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jim Logston
Mar 09, 2022 -

Fields Cadillac Jacksonville responded

Mary - We are very sorry to see the low rating. It's never our intention to leave guests waiting and we apologize that your messages haven't been returned. Our team will look for your contact information now so that we can get in touch and help address your concerns. Thank you.