Fields Cadillac Jacksonville

Came into service department with a tire that had a nail in with a slow air leak at 3.30pm. Met with Doug and discussed situation. Doug defined inventory situation and proceeded to schedule repair/replaceme in with a slow air leak at 3.30pm. Met with Doug and discussed situation. Doug defined inventory situation and proceeded to schedule repair/replacement. The work was completed promptly and to my satisfaction. I really appreciated the efforts because my family is expecting to travel by car shortly. Great SERVICE! More

Extremely knowledgeable sales staff got me into the exact vehicle I was looking for. Joel took the time to find just the right truck. Never felt a bit of pressure to buy outside of my comfort zone. vehicle I was looking for. Joel took the time to find just the right truck. Never felt a bit of pressure to buy outside of my comfort zone. More

Jessica was awesome I’ll definitely see her again for my next car I was in and out next car I was in and out More

Brian, Josh and K. R. were all terrific. I found the car I really wanted and was treated wonderfully. R. were all terrific. I found the car I really wanted and was treated wonderfully. More

Friendly helpful I felt welcomed and watching the interactions among the employees made me think they were more family than friends! interactions among the employees made me think they were more family than friends! More

I am always pleased with the service department and sales reps. Love the cafe lunch. reps. Love the cafe lunch. More

Always excellent in sales and service. Great people to buy from. I intend to continue to do business with Fields. Great people to buy from. I intend to continue to do business with Fields. More

I always receive excellent, timely service and the staff is professional and friendly. Doug has always taken very good care of my car. is professional and friendly. Doug has always taken very good care of my car. More

Nice people all around. Service was great. I appreciate the courtesy and how they even cleaned the vehicle. Service was great. I appreciate the courtesy and how they even cleaned the vehicle. More

Salesperson was as polite as could be. This is where the positives end. I was made two distinct promises and both were broken immediately after signing for the vehicle. I brought up a sing This is where the positives end. I was made two distinct promises and both were broken immediately after signing for the vehicle. I brought up a single quality issue that wasn’t listed. Some delaminating from the rear view mirror that made it difficult to see behind the vehicle. I was told that this met Cadillac standards until the sales manager sat in it, and then it was unable to be fixed because it was too expensive. I was presented with a price $4,000 over asking during negotiation and during the actual signing of the financial documents that would have gone unnoticed had I not brought it up. Also found the vehicle had a bent wheel before I purchased it after closer inspection that wasn’t listed. Dissatisfied to say the least. More