Fields Cadillac Jacksonville

This was the easiest buying experience of my life. I would recommend this dealership to everyone who has ever had a bad experience in the past. They are great! would recommend this dealership to everyone who has ever had a bad experience in the past. They are great! More

So I visited this dealership with a car in mind I found on autotrader.com. When I took this car for a test drive I found numerious things wrong with it that makes me even wonder if they take these cars an on autotrader.com. When I took this car for a test drive I found numerious things wrong with it that makes me even wonder if they take these cars and inspect them after they are traded in or just wash them and slap them on the line for sale. Any of the 4 things I found on my less then 10 minute test drive should have been found in they looked at the car!!! When it came down to finance (granted I dont have the best credit) the rate i received was just a little higher then I wanted to pay. When I brought up the idea of getting a cosigner they told me that I should go ahead and buy the car then take my cosigner to a bank of my choosing and refinance that way. They were more interested in making a sale then helping out a customer and thats just bad business in my opinion. I would never recomend this dealership to anyone I know, even my worst enemy!!! My salesman Dexter was very nice at first, but after getting basicly yelled and talked down to, by who I think was a sales lead or finance manager or something, numerious times not only in front of me, but other customers his attitude changed. I feel bad for him there and do wish him all the luck in the world if he stays there. More

Tried to purchase my third Escalade from dealer. They treated me like I was an idiot homeless person and did a high impact sales pitch. Brought my vehicle in for servicing, they tried to sell me all kin treated me like I was an idiot homeless person and did a high impact sales pitch. Brought my vehicle in for servicing, they tried to sell me all kinds of service that I did not need like a tire rotation that I just did. They put in 40 pounds of air into my tires when it calls for only 35 pounds. They put in air when my tires are clearly maked for nitrogen. Called the Service manager and he said he would get back to me after he looked into it. That has been 2 months ago. I do not trust them and I would never buy a car or get service from them again. Stay away! More

In for an oil change for which I was initially overcharged and had my IPOD stolen from the car. Tech (AKA greasy thief) left his oily finger prints on the adapter where he unplugged it from the g overcharged and had my IPOD stolen from the car. Tech (AKA greasy thief) left his oily finger prints on the adapter where he unplugged it from the glove box. The service manager was very rude and condescending saying they were not going to pay for it (I never asked for payment) and it was not their problem! Never said he would look into it or offer to help! He also advised me of never having that sort of problem while he mentioned their sign saying they were not responsible for things left in vehicles! (anyone with a pulse knows that these signs are posted after an incident) I did file a police report and attempted to speak to the General Manager he refused to see me and his secretary took my phone number saying he would call me and of coarse he did not! Management at this place clearly demonstrated that my property was not a priority for them. The one thing this business has for sure is a thief in the service department!!! More