Fields Cadillac Jacksonville

Since I live so close to this Dealership, I took my Cadillac to them when it needed warranty service. I have a GM Major Guard extended warranty on my vehicle but after their inspection they told me no Cadillac to them when it needed warranty service. I have a GM Major Guard extended warranty on my vehicle but after their inspection they told me none of the problems were covered by the warranty, I called GMPP and they said the repairs were covered but the dealer was refusing to use the proper codes for coverage. After speaking to them about it, they explained "that's the way it is" and they would not use the correct codes because they didn't believe in doing business that way and I should just pay for it on my own. I called another Cadillac Dealer on the other side of town, explained my dilemma and they said "Not a problem, bring it on over". So I called this dealer back and told them I was coming to pick up my car and take it to a different dealer that was willing to work with me and make things right. When I arrived to pick up my car, Doug Wiggins (service adviser) told me he called GMPP back and had my vehicle "Flagged", so the repairs would be denied no matter where I took my car, how rude he was. I took my car to Claude Nolan Cadillac, there I met up with the Florida rep for GMPP and she said she would take care of me and was advising the dealership to make all the necessary repairs at no charge to me. Claude Nolan Cadillac went above and beyond to make sure I was completely satisfied and worked with the warranty company, whereas Cadillac of Orange Park did everything in their power to do nothing for me. I am astonished that in this day and age of GM struggling and cutting back, Banks yanking dealer floor plans and the economy in general, that there are still Dealers practicing their shady tactics of yesteryear that drive away customers. More

I have always purchased cars with a bit of hesitation (as I don't know all that much about them...except how to drive!), but I have to say that this was by far the most enjoyable and relaxing purchase I've e I don't know all that much about them...except how to drive!), but I have to say that this was by far the most enjoyable and relaxing purchase I've ever made. The young man who helped me - Ron was very friendly and knowledgable and patiently answered all of my questions. I will happily go back in a few years when it is time to buy a new car. More

Great job by everyone in the dealership. From Jim and Ron to Damon and Sharon you all did great. Thanks for a great car and buying experience. Ron to Damon and Sharon you all did great. Thanks for a great car and buying experience. More

Cadillac of Orange Park was the best car buying experience I have ever had in my 26 years of buying vehicles. Thank you for the great price and quick sales process!!! experience I have ever had in my 26 years of buying vehicles. Thank you for the great price and quick sales process!!! More

From the moment, I got to the dealership I was treated with respect and professionalism. I went to the dealership for maintenance and was told exactly what I needed, how long it would take, and how much i with respect and professionalism. I went to the dealership for maintenance and was told exactly what I needed, how long it would take, and how much it would be. There were no surprises and no one tried to sell me things I didn't need. It was a pleasant car care experience. (which is rare) I would go back to this dealership and I would highly recommend it!! More

Always a pleasure having both my personal and business vehicles serviced at Cadillac of Orange Park. Staff is always professional and courteous. Work is Outstanding! vehicles serviced at Cadillac of Orange Park. Staff is always professional and courteous. Work is Outstanding! More

The service and professionalism was first class. I will never go anywhere else. I have bought several new cars in my life but was never treated so well by the staff than at this dealership. They make Cadil never go anywhere else. I have bought several new cars in my life but was never treated so well by the staff than at this dealership. They make Cadillac look great! More

Ron was a pleasure to do business with. I do not look forward to visiting dealerships to buy vehicles. Ron changed my opinion of sales representatives. He made my wife an I feel comfortable gave us a goo forward to visiting dealerships to buy vehicles. Ron changed my opinion of sales representatives. He made my wife an I feel comfortable gave us a good offer for our trade in and sold us a new CTS for a very good price. I would highly recommend Orange Park Cadillac and especially Ron Rosenfeld. More

Tried to overcharge me, reluctant to do certain warranty work, when they finally agreed, they messed it up worse than it was. Thank goodness there is another dealer. work, when they finally agreed, they messed it up worse than it was. Thank goodness there is another dealer. More

When I arrived at the service area everyone greeted me with a smile. This made me feel welcomed and relaxed. They finished the work and even cleaned the car. Thanks Orange Park Cadillac Staff. Keep up the with a smile. This made me feel welcomed and relaxed. They finished the work and even cleaned the car. Thanks Orange Park Cadillac Staff. Keep up the good work. More