Fields BMW Winter Park

Horrible customer service! !! Whatever you do avoid this place like the plague, better yet buy a different car. I purchased an extended warranty and have tried for a month and a !! Whatever you do avoid this place like the plague, better yet buy a different car. I purchased an extended warranty and have tried for a month and a half to get my car fixed and had nothing but a run around. I have called my service advisor Matt who told me my warranty wasn’t active and that I needed to call to get the information on my warranty. The warranty place said, no because, me the customer, has no idea how long it’s going to take to fix or what parts I need, the service people need to call. I have tried getting in touch with Matt again but have not been successful. I have texted and called and left messages to numerous people trying to get my car fixed. I left a message with Brian the Service Manager, I tried calling Richard, the other service manager, and his VM is full. I asked if any of these people had an email, and wouldn’t it figure, that it’s the 21st. Century, and NO, they don’t have an email. Who the heck operates their business like this? This will be the first and last time I buy a BMW. What a horrible horrible place to try to get service. They must have so much money that they just don’t care. More

Definitely the worst experience I've had as a consumer major purchase and I seriously regret working with this dealership. I am out of state and saw the car online and was happy to hear that they could g major purchase and I seriously regret working with this dealership. I am out of state and saw the car online and was happy to hear that they could get the car shipped for a reasonable rate, FL to TX. Immediately goes south as soon as I commit to this deal. When I decided to buy the car, I asked for wiring instructions, followed them to the letter to put in my down payment. Double checked the info, submitted it, and it was bounced by Fields BMW's Bank back to me, taking a fee! I was never given an explanation why this occurred even after requesting to speak with finance department or a manager several times, just ignored my request over and over. It is as if a wire transfer was brand new to these folks. Fine. Instead of repeating the wire again (as I was given no explanation to why it failed in the first place), I decided to simply overnight a cashiers check. I am informed that I cannot do that either as they had received several bad/fraudulent checks. Clearly this was the point where I needed to exit this deal, but I wanted this particular car. I finance the whole thing and the car is shipped to me. Great! My sales clerk informs me that he lost the 2nd key and promises to mail it to me. This takes a month to happen, and required me to reach out several times to track down. Embarrassing. After all of this, it actually got worse. We've had the car since December 2024 and just last month in February 2025 (~3months) the AC stopped working. I find out the evaporator coil has a tiny leak and will cost $5600 to replace as it requires disassembling the entire dashboard. Likely the car already had this leak with the previous owner, they recharged the refrigerant and sold it to Fields BMW who then, very soon after, sold it to me. No idea if this could have been detected by their used car department/inspector or if, in fact, it actually broke the first hundred miles I drove it. I tried working with several people on this issue, first guy never calls me back. The used car manager did eventually call me after I submitted a request online who offered some possible concessions but - as usual - this has slipped through the cracks and I haven't been followed up with by anyone in 5 days. More

I truly appreciate the efficiency and professionalism given me during the purchase process. Attention was given to thoroughly explaining the car's features and addressing any and all concerns I had. given me during the purchase process. Attention was given to thoroughly explaining the car's features and addressing any and all concerns I had. More

Harry and the service department was great very accommodating and showed real concern for the problems I had with my car as did Steve Mahday who came down from the showroom to make sure I was taken accommodating and showed real concern for the problems I had with my car as did Steve Mahday who came down from the showroom to make sure I was taken care of. We need more of that. More

I am a returning client - I had yesterday a very bad experience with Tracey Pellegrino (sales manager): - Called her at 9.00 am about a quote I received from their dealership - she was unable to find experience with Tracey Pellegrino (sales manager): - Called her at 9.00 am about a quote I received from their dealership - she was unable to find so I had to email her back the quote. - Gave her all additional info she needed to correct the errors in this quote. - The day went by but she still didn’t respond saying that she needed the vin # of my bmw trade in or that she was busy with other clients. I ended up canceling my inquiry. She is totally unfit for her job… More

Field BMW is always timely, courteous and professional. Josh Janz is a great service advisor and, as always, went over and above to provide answers and guidance for my service visit. I highly recommend B Josh Janz is a great service advisor and, as always, went over and above to provide answers and guidance for my service visit. I highly recommend BMW and the Fields dealerships. More

I couldn’t have been happier with Matt and the service I received. Thanks Matt! received. Thanks Matt! More

Responsive and respectful to my needs. Provided me a ride which was very helpful and appreciated Provided me a ride which was very helpful and appreciated More

I was there recently for annual maintenance a oil change and spark plugs, when the valet gave me my car it was misfiring and idling rough. Im not sure how that left your garage like that, nor do i expect t and spark plugs, when the valet gave me my car it was misfiring and idling rough. Im not sure how that left your garage like that, nor do i expect that my car to be handed back to me like that. I told my advisor and he immediately had it taken back to get resolved. On a previous visit for new tires, my wheel was all scratched up which james resolved. (Not thrilled they polished off the clear coat) i expect better care from the mechanics. When i bring my car in for service i dont expect to get it back with new problems. More

The service at Fields BMW has always been exceptional for myself over many years. I have leased and purchased Series 7 sedans for many years and have never been disappointed. My long term service advisor Jos myself over many years. I have leased and purchased Series 7 sedans for many years and have never been disappointed. My long term service advisor Josh Janz is always professional and efficient. Although no one likes to have their car serviced or repaired Josh always has excellent explanations and great communication that makes the process as pleasant as possible. Josh is one of the main reasons that I am in the process of buying a new 7 series car this week. More