Fields BMW Winter Park

Caroline was wonderful to work with! She really took care of both of our cars at BMW. She was friendly, kind, and kept us informed about the status of our maintenance. We will be request She really took care of both of our cars at BMW. She was friendly, kind, and kept us informed about the status of our maintenance. We will be requesting for Caroline for any future visits. Thank you! More

My BMW M50i was taken to the Fields BMW Winter Park Collision Center after a minor accident (no airbags). I received an email from them that the car should be ready in 3 weeks. (I know t Collision Center after a minor accident (no airbags). I received an email from them that the car should be ready in 3 weeks. (I know that could change, so I was expecting possibly a little longer.) Well, 3 MONTHS go by and I don’t hear a peep from them. So, I sent them an email, they responded with, “we left you a voicemail a week ago that your car is ready.” I said you’ve only sent me emails in the past, so that was odd to just leave a voicemail and not email or check in with me… after all, it has been THREE MONTHS. You’ve had my car for 3 months without the courtesy of letting us know it will take longer but then let it sit for another week! So, we let them know we’re coming to pick up the car and find that they did not wash it. After having the car for 3 months to get it back dirty was incredible. (It gets worse) We take the car on a trip a few days later and find that it’s pulling to the right pretty bad. So, we took it to the closest BMW dealer to find that the car was in such bad condition that it should have never left Fields BMW and released to the customer to drive. The video they sent me shows cables/wires coming out of the tire. This was incredibly dangerous and extremely careless!! This is the rear tire of the side of the accident which they had changed the front due to the accident. Also, the oil change was due, and a service check was past due… this car was at a BMW dealership for the past THREE MONTHS!! I immediately contacted the adjuster, Brandon Thomas, at the BMW collision center, and he said (with no concern in his voice) we don’t do any type of inspections before releasing cars and that he was surprised nobody tried to upsell me a tire from Fields BMW. He mentioned that Justin Hudson, from service, should have tried to sell me service. This kind of carelessness should not be tolerated by anyone. You would think taking a $125k BMW to a BMW dealer for repairs would make you feel secure. Well, this was quite the opposite. You guys allowed my wife to drive a car in a seriously dangerous condition; you should be absolutely ashamed of yourselves! I can’t even put into words my disappointment with Fields BMW and their collision center. I have already contacted BMW USA and filed a formal complaint. Furthermore, my car has now been at a local BMW dealer for 2 days now to fix the issues. Mind you, this is after the car has been a Fields BMW for 3 months. More

Service department is horrible they damaged my car both times I had it there after only owning the car three months. It had to be painted both times. Customer service is horrible as well. Don’t go here. times I had it there after only owning the car three months. It had to be painted both times. Customer service is horrible as well. Don’t go here. More

Service department is untrustworthy, attempts to over sell things not needed and does not prform work as described. When caught with proof they gas light until. cornered with facts that show they were w sell things not needed and does not prform work as described. When caught with proof they gas light until. cornered with facts that show they were wrong. More

Usually I have exceptional service today an employee decided to steal money from my car and unplug my dash cam. Then the service manager as well as gm thought it wasn’t a big deal. So apparently this is decided to steal money from my car and unplug my dash cam. Then the service manager as well as gm thought it wasn’t a big deal. So apparently this is just another day of being a thief at fields winter park. Who knows how many times others have been stolen from at this location while management co-signs. I will bring my business elsewhere. Mind you on top of stealing from me they didn’t even have the parts for simple break job after making an appointment 2 weeks ago. They definitely do not have your best interest in mind. Beware and stay far away if you can. Looks like bmw feels like a car max. More

Super clean dealership, and everything was explained to me in layman’s terms, great experience me in layman’s terms, great experience More

Al ways Curtitious friendly give a inspiction free breakfast and coffee I like that never rude breakfast and coffee I like that never rude More

Best Service Freandly service the Rep . Welesly provides me the great service, I will give him Five Stars . Thank you Welesly . Paul Pabla Welesly provides me the great service, I will give him Five Stars . Thank you Welesly . Paul Pabla More

Great dealership and amazing sales team, especially Gavin! Our purchase was extremely successful and smooth. Keep up the amazing work! Gavin! Our purchase was extremely successful and smooth. Keep up the amazing work! More

I had a positive encounter with my sales person Sarah, very professional, caring and knowledgeable. Great experience. I’m highly satisfied with my experience with her expertise Cell representative skills. very professional, caring and knowledgeable. Great experience. I’m highly satisfied with my experience with her expertise Cell representative skills.! More