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Fields BMW Northfield - Service Center

Northfield, IL

2.5
176 Reviews
Call Service Center (847) 441-5300

176 Reviews of Fields BMW Northfield - Service Center

Sort by
April 09, 2022

The team at fields were extremely helpful. Chris, Carrie and Steve took excellent care of me. I recommend this dealership. Great service at every position. More

by Lanny
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Goodrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Mcdonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2022 -

Fields BMW Northfield responded

We're glad the Fields BMW Northfield team could be of service, Lanny! Thank you for the amazing review and for being our valued client - we'll be here if you need us down the road!

April 05, 2022

Fields BMW and Jerry my service advisor fixed the car and saved me money on unnecessary work! Thanks Jerry!! More

by ACutler
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Marichal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2022 -

Fields BMW Northfield responded

We're glad Jerry and the Fields BMW Northfield team could be of assistance! Thank you for the amazing review and for allowing us to serve you! We hope to see you again.

March 30, 2022

Great full service dealership. Flexible hours, informed staff and affordable. Would highly recommend to purchase a vehicle and keep it in good condition! More

by Alexbyoun
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Palomeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Enrique Alvarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenneth
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Mar 31, 2022 -

Fields BMW Northfield responded

We truly couldn't have asked for a better review, Alex! Thank you for the excellent feedback and for trusting Fields BMW Northfield with all your car buying and servicing needs. We sincerely appreciate your support! Till next time!

March 09, 2022

The service department was very thorough and efficient when providing maintenance for my BMW 540i xdrive. More

by Dwbarto
Recommend Dealer
Yes
Employees Worked With
Ed Palomeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 09, 2022 -

Fields BMW Northfield responded

We're delighted to hear that we've gotten the service process down to a science. Thank you for the kind words and for trusting Fields BMW Northfield with your BMW 540i xDrive's care - we hope to see you back again next time! Safe travels.

March 08, 2022

Efficient businesslike courteous knowledgeable sensitive about time Knows product Respectful of customer Xxxx xxxxxx xxxxx More

by S11148
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
A j jones
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Mar 09, 2022 -

Fields BMW Northfield responded

Thank you for the great review! We are thrilled to hear that you had such a successful service experience. Safe travels, and we hope to see you back again at Fields BMW Northfield!

March 07, 2022

Top-notch service. Professional, highly qualified staff. Service Advisor - Ed Palomeno - and the Service Director - Anibal Ruiz - solved all the very complex issues wit More

by MD Ispas
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ed Palomeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anibal Ruiz
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Mar 07, 2022 -

Fields BMW Northfield responded

It's fantastic to see your five-star review for Fields BMW Northfield! Thank you for sharing and giving your support to Ed and Anibal. Our goal is to provide our customers with a smooth service experience, so it's fantastic to receive your feedback. Have a great day!

March 06, 2022

Always top notch service at Fields BMW. A first class dealership with impeccable customer service. More

by Jbriseno100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Goodrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 07, 2022 -

Fields BMW Northfield responded

All of us at Fields BMW Northfield greatly appreciate you taking the time to leave us with your kind feedback. Reviews like yours let us know that we're hitting the mark!

March 03, 2022

Very friendly and efficient service. Chris’ consistent, values-based service stands out! Will always choose Chris and Fields if possible. More

by EC
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Goodrich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2022 -

Fields BMW Northfield responded

Thank you for your confidence in Chris and the team! We are grateful to have earned your business and hope to welcome you back to Fields BMW Northfield for all your future service needs. Have a wonderful day!

March 02, 2022

Ed was great moving along the service needed. He's a keeper!!! Efficient. Thinking ahead. More

by cblakely
Customer Service
Recommend Dealer
Yes
Employees Worked With
Ed Palomeno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 02, 2022 -

Fields BMW Northfield responded

Thank you for taking the time to share! We are thrilled to hear that Ed went above and beyond to assist with your vehicle and get the job done. Drive safely, and we hope to see you back again at Fields BMW Northfield!

February 23, 2022

Jerry is always great to work with. Very honest and only ask to get the service which is required. More

by Mike Agrawal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jerry Marichal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 24, 2022 -

Fields BMW Northfield responded

Mike - We are delighted that you can depend on Jerry to provide straightforward, helpful service. Thank you from our entire Fields BMW Northfield team!

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