Fields BMW Northfield - Service Center

I recently visited the Fields Service Center in Northfield, Illinois, for the second time within a week to address issues on my 2017 BMW X1. As a long-time BMW owner, my experience here was deeply Northfield, Illinois, for the second time within a week to address issues on my 2017 BMW X1. As a long-time BMW owner, my experience here was deeply disappointing. After spending over $1,700 on repairs for new tires, brake pads, and an alignment, the TPMS light came on (with a reading of 7 psi) just days after picking up my vehicle. I returned to the dealership, hoping for a swift resolution, but was met with a lack of urgency and poor customer service after they asked me to pay an additional $250 for bad sensors. Despite my attempt to escalate the issue, I was dismissed by a service manager, Brandon, who was dismissive and unprofessional. When I expressed my concerns and disagreed with the handling of the situation, I was told I was “making a scene.” I was told the faulty sensor was “bad timing” and that the broken sensor was just a “coincidence” despite their techs being the only people to touch this area on the vehicle. To make matters worse, I felt like I wasn’t being listened to, especially when I mentioned my warranty, which is something we added on to use not for it to be held against us. The dealership’s reluctance to take responsibility led to a negative experience that was only resolved after escalating to the service director, who quickly rectified the issue. I’ve been a loyal BMW customer for years, and this experience has left me questioning my relationship with BMW (6 vehicles in 16 years). The lack of customer advocacy and the indifferent attitude towards issues that arose so soon after a major service is not acceptable. I had zero luck with Fields’ leadership and am now seriously considering getting rid of this vehicle. More

I had my car serviced at Fields BMW and after the service was performed, I discovered that cash was stolen from my dashboard. I reported the situation to the manager and they refunded me the exact amount tha was performed, I discovered that cash was stolen from my dashboard. I reported the situation to the manager and they refunded me the exact amount that was stolen. I asked for them to reimburse the gas for driving back to dealership (I had returned home and then discovered the missing cash), but they refused. I understand the dealership is not liable for stolen items or damaged goods inside the car during the car service. However, it doesn’t give me confidence to use the service at this location again because the person who stole the money hasn’t be caught at the time of writing this review. I politely remind people to not store valuable items in the car while getting it serviced. It’s common sense, but I was in a rush and forgot to take the cash out. Nevertheless, I expected more from this dealership because they’re supposed to be trustworthy. I gave two stars because the dealership resolved this conflict adequately but not more due to the theft. More

Dishonest and deceptive tactics After looking over my bill I noticed out of the $1,500, $1,100 was labor and the remainder the actual parts needed. Be upfront with your customers about what they're a bill I noticed out of the $1,500, $1,100 was labor and the remainder the actual parts needed. Be upfront with your customers about what they're actually paying for which, at the end of the day, is their overhead for their mechanics. Or take accountability for those YOU employ and provide them fair wages and don't rely on your CUSTOMERS to foot the bill. Lost another customer, great job fields BMW! More

The reason that I've bought 3 BMWs from Fields is the excellent advise that Chris has given me on service. They are lucky to have him. And, he's good natured, too. excellent advise that Chris has given me on service. They are lucky to have him. And, he's good natured, too. More

Car is brand new, bought from another dealer, and what? ???? Fields was very uninterested in providing service. They just lost my business forever ???? Fields was very uninterested in providing service. They just lost my business forever More

Do yourself a favor and go anywhere else. Theirs service department is nothing but a collection of dishonest, condescending crooks who will do everything in their power to up charge a custome Theirs service department is nothing but a collection of dishonest, condescending crooks who will do everything in their power to up charge a customer for unnecessary repairs. You’ll never get a straight answer from them and they are not to be trusted. More

I had my BMWX5 serviced at Field BMW in Northfield for Sunroof Recall; Loosing GPS signal and communication systems malfunctioning . I have been driving the ca about a week and running perfectly. Thanks Sunroof Recall; Loosing GPS signal and communication systems malfunctioning . I have been driving the ca about a week and running perfectly. Thanks for Chris making a thoughtful arrangement of providing a loaner car and informing the status and sending me a Video which showing all the service jobs done. Chris is exceptional professional and responsible providing all services that is far beyond my expectations! Thanks for all technicians and friendly stuffs in this nicely managed Dealership! More

Good service. Easy to schedule and prompt updates. Would recommend to others for its service and Ken. Easy to schedule and prompt updates. Would recommend to others for its service and Ken. More

Jerry was awesome! Understood my problem and fixed it himself instantly! I was able to drive away within minutes. Understood my problem and fixed it himself instantly! I was able to drive away within minutes. More

Pleasant, quick and easy comfort polite. Efficient. The agent was polite and helpful. Task efficient Efficient. The agent was polite and helpful. Task efficient More