Fields BMW Lakeland

It is always a pleasure purchasing a new BMW from the Lakeland location. Noor was our associate and she helped us in designing our incredible new car. Her knowledge of the car was exceptional and she mad Lakeland location. Noor was our associate and she helped us in designing our incredible new car. Her knowledge of the car was exceptional and she made the process easy. More

Excellent experience buying a car online with Fields BMW! From the very beginning, Douglas in sales was very responsive, answering all my questions and walking me through my first completely online purchase. From the very beginning, Douglas in sales was very responsive, answering all my questions and walking me through my first completely online purchase. Lanette in finance was amazing as well, respond well into the evening because I am three time zones away. SUPER responsive and helpful. Even when we had a small glitch late in the process, the whole Fields team bent over backwards to make sure that I was completely satisfied. I live all the way across the country but Fields BMW will be the first place I shop for my next car! More

Xavier took my call. From there we communicated throughout the day and were able to schedule and complete the deal the next day. I live in Casselberry so I was glad to not have to drive to Lakelan throughout the day and were able to schedule and complete the deal the next day. I live in Casselberry so I was glad to not have to drive to Lakeland twice! My wife was impressed that they knew me when we arrived. It was a no haggle price. In fact, the price was almost 2K lower than average. There was no financing BS. Lanette was great and helpful. This dealership gives BMW a great name! Xavier needs to be commended for a great job. We thank him. More

Called several times and left messages for call back, I tried online chat, email... It's been several weeks and still waiting for a call back from service department." Bad communication" and receptionist c tried online chat, email... It's been several weeks and still waiting for a call back from service department." Bad communication" and receptionist cut me off when I try to explain my situation to see if she can direct me to the right department. I'm very disappointed. Last I'll do is go in person... Well see how it goes..... Well it's been a month since my review and it just got worse. Dealer confirmed my turbo has internal leak. Wants $5100 to repair, I told them about the extended warranty that BMW issued to my model and from 👎 it got worse. First dealer tells me my warranty passed by few days and then I call BMW North America and they gave me all details and made a claim or investigation to find why my vin was excluded when model and year was in the statement...an hour latter and executive from BMW calls me and tells me my warranty passed by a year!!!!! Who's telling me the truth??? Long story short they're still giving me the run around. And I got to say Fields experience has been bad but BMW North America has been a nightmare 👎 👎 More

Bought my first BMW ever from Fields BMW Lakeland FL. Everything went very smoothly from Sales to Finance. I felt that I was treated very fairly and didn't have to suffer all the BS I've experienced fr Everything went very smoothly from Sales to Finance. I felt that I was treated very fairly and didn't have to suffer all the BS I've experienced from other dealers that I have dealt with. I would buy from them again. More

Purchased my first BMW X2. It was overall a wonderful purchasing experience. Noor was my client advisor, she went above and beyond to make sure I was able to drive away in my new car, and I absolutely lo purchasing experience. Noor was my client advisor, she went above and beyond to make sure I was able to drive away in my new car, and I absolutely love it, dreams like a dream. Definitely would recommend this dealership to anyone thinking of purchasing a car. More

Easiest Car Purchase Ever! Purchasing my new 2020 X2 M351 was the easiest car purchase I have ever experienced! Noor was very accommodating and made the whole process quick and Purchasing my new 2020 X2 M351 was the easiest car purchase I have ever experienced! Noor was very accommodating and made the whole process quick and painless! Thank you!! More

Fields BMW is exceptional! I’m so glad I purchased my BMW X5 with them. Noor assisted me from beginning to end by first reaching out to me, listening to exactly what I wanted and sending me several choices, X5 with them. Noor assisted me from beginning to end by first reaching out to me, listening to exactly what I wanted and sending me several choices, personally meeting us at the dealership, making us feel comfortable and safe during this crazy pandemic, not pressured in anyway. She was so efficient that the whole process was seamless and happened so fast compared to any I’ve ever had buying a car. Everyone from the loan officer, to the genius Nathan who explained how to operate my fancy, new, high performance machine was awesome. I would highly recommend Fields BMW to anyone! More

I bought a 2019 BMW X5 from from sale representative Furman Clark. I received an excellent customer service. I was really satisfied with my purchase Furman Clark. I received an excellent customer service. I was really satisfied with my purchase More

I purchased an used car last week, they won’t even help me with the issue that they knew before selling me the car... I would never buy from this place again... customer service sucks! They never call back me with the issue that they knew before selling me the car... I would never buy from this place again... customer service sucks! They never call back when they say that they will.. I wish I could give a 0 but there’s not option for that, because that’s what they deserve. More