Fette Infiniti - Service Center

great service Friendly and knowledgeable service, waiting area comfortable. Didn't wait long , check out and check in very easy. Todd very helpful. All in all great Friendly and knowledgeable service, waiting area comfortable. Didn't wait long , check out and check in very easy. Todd very helpful. All in all great service. More

Service I am so happy It’s great service and who help me the guy is very Nice to me always he’s very helpful.Mr. Gary I am so happy It’s great service and who help me the guy is very Nice to me always he’s very helpful.Mr. Gary More

Servicing my 2 infinitis Todd and Gary are the Best! Daniel Fette (I think that is his name) is the nicest, most friendliest and helpful person. All of these people go out of Todd and Gary are the Best! Daniel Fette (I think that is his name) is the nicest, most friendliest and helpful person. All of these people go out of their way to help with getting my car serviced. More

Great Service ! Gary has always been very helpful on any of my visits..as has everyone else at Fette .I would recommend Fette .Thank you guys ..Larry Gary has always been very helpful on any of my visits..as has everyone else at Fette .I would recommend Fette .Thank you guys ..Larry More

Rim Damage after alignment check Very disaapointed and ANGRY. I came here to get an alignment done which I was quoted $450 for. I came home to find a large scratch on my rim and when Very disaapointed and ANGRY. I came here to get an alignment done which I was quoted $450 for. I came home to find a large scratch on my rim and when I called them to tell them about it, they said "We asked our technician and we trust him more than you, sorry." The sad thing is I actually really liked this dealership and I would come here even though Ramsey Infiniti is closer to my home. Guess thats going to change now.... More

Disappointed Yesterday I brought my car in to be serviced. I was told to go to Gary’s office because he would be able to help. Upon entering his office, i stood fo Yesterday I brought my car in to be serviced. I was told to go to Gary’s office because he would be able to help. Upon entering his office, i stood for 3 minutes before i was rudely acknowledged, as if he couldn’t be bothered. After I loudly said “hello” and explained the issue with my vehicle, that my washer fluid wasn’t coming out and that I thought the container was cracked and leaking, he accused me of being in an accident and exclaimed “that’s going to be on you!” as if i was being reprimanded by a teacher or parent. After someone else explained that the fluid had just frozen over, I decided to leave. I felt very disrespected and unwelcomed. Gary’s attitude was completely uneccessary and uncalled for, and I’m am seriously considering going elsewhere, as poor service is not worth my time or money. More

today's servive today's service was excellent, RAY FORD AND GARY MATTIS were very helpful, got me in and out ,their hospitality was exceptional.thank you so much guys today's service was excellent, RAY FORD AND GARY MATTIS were very helpful, got me in and out ,their hospitality was exceptional.thank you so much guys. More

Always an AWESOME experience It is always a pleasure visiting this dealership. Gary my service advisor is always very professional and honest. I've never ran into a person that i It is always a pleasure visiting this dealership. Gary my service advisor is always very professional and honest. I've never ran into a person that is so caring and in tune with the customer's needs. From sales to service, Fette Infiniti is the best. More

kept their word We were in the market and shopping online got a few quotes we walked in test drove the car we wanted the price did not change. We were in the market and shopping online got a few quotes we walked in test drove the car we wanted the price did not change. More

Repair Service Department The cars are fantastic with powerful engines, and the sell men super, but wait until you have to bring in the car for service. First, they will ignor The cars are fantastic with powerful engines, and the sell men super, but wait until you have to bring in the car for service. First, they will ignore or avoid you. They broke my windshield during service and had to cancel a family trip because of this. Got nothing except a loaner for 3 days. Not even a thank you for your understanding note. Another time, I picked up my car, and it was covered with snow; they just brought in the car and the windshield was not even cleaned. I had to clean my car myself inside the service center. Then, I brought in my car 3 times because one of wheels kept deflating after the 3rd time and the service staff claiming that the wheels deflated in cold weather, I got a flat tire. Had to ask one of the managers to intervene and finally got it fixed. Will definitely buy another Infiniti but will not buy it from this dealer. It's service department is the worst ever and this is my 6th car bought brand new. Don't buy the extra guarantee either, good luck finding covered repairs, and you will pay over 3K for it. Finally, don't destroy any documents from them. I made the big mistake of doing this and now, the lifetime every other oil change is on us has disappeared from my record... More