Fette Infiniti - Service Center

Great Service ! Gary has always been very helpful on any of my visits..as has everyone else at Fette .I would recommend Fette .Thank you guys ..Larry Gary has always been very helpful on any of my visits..as has everyone else at Fette .I would recommend Fette .Thank you guys ..Larry More

Rim Damage after alignment check Very disaapointed and ANGRY. I came here to get an alignment done which I was quoted $450 for. I came home to find a large scratch on my rim and when Very disaapointed and ANGRY. I came here to get an alignment done which I was quoted $450 for. I came home to find a large scratch on my rim and when I called them to tell them about it, they said "We asked our technician and we trust him more than you, sorry." The sad thing is I actually really liked this dealership and I would come here even though Ramsey Infiniti is closer to my home. Guess thats going to change now.... More

Disappointed Yesterday I brought my car in to be serviced. I was told to go to Gary’s office because he would be able to help. Upon entering his office, i stood fo Yesterday I brought my car in to be serviced. I was told to go to Gary’s office because he would be able to help. Upon entering his office, i stood for 3 minutes before i was rudely acknowledged, as if he couldn’t be bothered. After I loudly said “hello” and explained the issue with my vehicle, that my washer fluid wasn’t coming out and that I thought the container was cracked and leaking, he accused me of being in an accident and exclaimed “that’s going to be on you!” as if i was being reprimanded by a teacher or parent. After someone else explained that the fluid had just frozen over, I decided to leave. I felt very disrespected and unwelcomed. Gary’s attitude was completely uneccessary and uncalled for, and I’m am seriously considering going elsewhere, as poor service is not worth my time or money. More

today's servive today's service was excellent, RAY FORD AND GARY MATTIS were very helpful, got me in and out ,their hospitality was exceptional.thank you so much guys today's service was excellent, RAY FORD AND GARY MATTIS were very helpful, got me in and out ,their hospitality was exceptional.thank you so much guys. More

Always an AWESOME experience It is always a pleasure visiting this dealership. Gary my service advisor is always very professional and honest. I've never ran into a person that i It is always a pleasure visiting this dealership. Gary my service advisor is always very professional and honest. I've never ran into a person that is so caring and in tune with the customer's needs. From sales to service, Fette Infiniti is the best. More

kept their word We were in the market and shopping online got a few quotes we walked in test drove the car we wanted the price did not change. We were in the market and shopping online got a few quotes we walked in test drove the car we wanted the price did not change. More

Repair Service Department The cars are fantastic with powerful engines, and the sell men super, but wait until you have to bring in the car for service. First, they will ignor The cars are fantastic with powerful engines, and the sell men super, but wait until you have to bring in the car for service. First, they will ignore or avoid you. They broke my windshield during service and had to cancel a family trip because of this. Got nothing except a loaner for 3 days. Not even a thank you for your understanding note. Another time, I picked up my car, and it was covered with snow; they just brought in the car and the windshield was not even cleaned. I had to clean my car myself inside the service center. Then, I brought in my car 3 times because one of wheels kept deflating after the 3rd time and the service staff claiming that the wheels deflated in cold weather, I got a flat tire. Had to ask one of the managers to intervene and finally got it fixed. Will definitely buy another Infiniti but will not buy it from this dealer. It's service department is the worst ever and this is my 6th car bought brand new. Don't buy the extra guarantee either, good luck finding covered repairs, and you will pay over 3K for it. Finally, don't destroy any documents from them. I made the big mistake of doing this and now, the lifetime every other oil change is on us has disappeared from my record... More

Shady Place, Rip OFF !!! I brought my car in for a noise I heard when hitting bumps. I was charged over $1,000 in repairs thinking the problem was solved. Within five minutes I brought my car in for a noise I heard when hitting bumps. I was charged over $1,000 in repairs thinking the problem was solved. Within five minutes I made a U-turn hearing the same noise, they blamed it on an aftermarket fender and recommended me to go to a body shop, body shop tells me it has nothing to do with it, I go back they say they don't hear a noise. I go back a month later and same result and they want to charge me for a diagnostic charge for the same complain since day one. Not to mention I have a full power-train /drive-train warranty still in effect for another few weeks which covers some components that might be the problem. Its obvious they keep pushing me away until the warranty expires. Went to a different Infiniti dealer and they drove the car heard the same noise and recommended I go back to Fette cause they obviously didn't fix what was wrong with the car. I just came from there this morning and drove with yet another mechanic at Fette who actually heard the same noise now, but they refuse to even take a look at it without paying a diagnostic. After spending over $1,000 in repairs for the same problem I refused to pay the diagnostic. This has been the worst experience I've ever had. I would never recommend anyone to service there car at Fette Infiniti. And beware of your warranty, don't let it get close to expiration cause they'll push you away until it expires. More

Incredibly bad customer service Called 4 times to try to make an appointment for oil change. First time the receptionist put me through to Service department and nobody answered. Thi Called 4 times to try to make an appointment for oil change. First time the receptionist put me through to Service department and nobody answered. This was around 11am. Second call a few minutes later and I was put on hold for 11 minutes. Third call I was told to hold on, with no apology for the 10 minute hold earlier, and then AGAIN put on hold for 7 minutes. I hung up and dialed again and asked the receptionist what exactly was going on there today. She promptly hung up on me. I have been dealing with this place for 10 years because of its proximity to my home. I will NEVER do business with them again from this day forward. More

Horrendous service department and sales management I've had my Infiniti serviced at a few different Infiniti dealerships. I was in Clifton for a a few months and decided to take my I30 into Fette Infin I've had my Infiniti serviced at a few different Infiniti dealerships. I was in Clifton for a a few months and decided to take my I30 into Fette Infiniti for service since the check engine light came on. Big mistake! Everything seemed fine when I talked to the service department manager when he told me that my brake rotors needed resurfacing. The price was comparable to what I was used to paying at previous Infiniti dealerships so I figured attention to detail would not be an issue. I was obviously wrong. After returning my loaner car I noticed that my I30 was making loud scraping noises inside the wheels whenever I turned the steering wheel. I talked to an Infiniti FX35 owner who experienced similar problems after bring one of his Infiniti vehicles into Fette Infiniti for service. You're much better off taking your Infiniti to another Infiniti dealer such as Flemington Infiniti, Ramsey Infiniti or Infiniti of Denville. Steer clear of this "Ford focused" auto dealers if you value your automobile. More