Fette Infiniti - Service Center

Everything handled on a timely basis No complaints, speedy and handled properly. I was welcomed and was comfortable waiting in the lounge area. Spacious and clean. All good. Expect to be No complaints, speedy and handled properly. I was welcomed and was comfortable waiting in the lounge area. Spacious and clean. All good. Expect to be back. More

Would have gave a 5 stars but the car wash is bad! Definitely need improvement on the car wash. Every time they take my card to wash it comes back white and not vacuum it's very Disappointing Definitely need improvement on the car wash. Every time they take my card to wash it comes back white and not vacuum it's very Disappointing More

Very reasonable service; fixed problem during service visit While getting an oil change on my Q50 I brought to their attention an ac problem I was having. They promptly fixed the ac problem (defective damper d While getting an oil change on my Q50 I brought to their attention an ac problem I was having. They promptly fixed the ac problem (defective damper door) during the same appointment as my oil change, and it was covered under my warranty. It saved me from coming back, getting a loaner car, etc. I highly recommend this service dealer. More

Always Fette I love coming here for service because the service managers are great. I don't wish for anything to break but I enjoy coming out to catch up with the I love coming here for service because the service managers are great. I don't wish for anything to break but I enjoy coming out to catch up with the team here - Gary, Joe, and Todd are the best. There are a lot of bad Infiniti service centers, Fette is not one of them! More

Quick and friendly All people there were friendly, courteous and prompt. They always ask if they can further assist me. Coffe, tea and bagels are there along with comfor All people there were friendly, courteous and prompt. They always ask if they can further assist me. Coffe, tea and bagels are there along with comfortable setting and atmosphere to let waiting time as short and enjoyable as possible. I have been there for years and never was unhappy! I love those guys!! More

Great Service Joe Valenti took care of all of my concerns in a timely manner. Service was quick and hassle-free. I rather drive to NJ (longer distance and pay tolls Joe Valenti took care of all of my concerns in a timely manner. Service was quick and hassle-free. I rather drive to NJ (longer distance and pay tolls) for Fette Infiniti service than get my service done at the infiniti dealer/service department in Queens, NYC... closer to where I live. When my brother in-law brings his Infinti to the Queens service department, I usually have to pick him up because the wait time can be an all day process. When I bring my car to Fette, I check in my car with Joe Valenti, and service is complete within the hour. I really like the updates I receive about my car when waiting in the service lounge. More

Service experience Gary was very helpful very good customer service skills!! He told me what he was going to do from start to finish and advised me on the new system. Gary was very helpful very good customer service skills!! He told me what he was going to do from start to finish and advised me on the new system. More

Wait time Services performed were to the Infiniti standards and more than acceptable. Only issue was the 1 and 1/2 hour wait for a basic oil change and tire rot Services performed were to the Infiniti standards and more than acceptable. Only issue was the 1 and 1/2 hour wait for a basic oil change and tire rotation. Was told no more than 45 minutes. And I did have an appointment. More

always great service Joe Valenti is always so accommodating and helpful! I always feel like I am his only customer He follows up quickly and goes thru what I need and e Joe Valenti is always so accommodating and helpful! I always feel like I am his only customer He follows up quickly and goes thru what I need and explains it in a easy for me to understand way. More

Outstanding! Friendly and responsive team! We can always count on the service area and sales team to follow-through on our requests. We appreciate the great rela Friendly and responsive team! We can always count on the service area and sales team to follow-through on our requests. We appreciate the great relationship. More