Fette Infiniti - Service Center

Great service I being going to fette for over 9 years now, and all I have to say is good things about this dealer from the sales, service, to management, it is alwa I being going to fette for over 9 years now, and all I have to say is good things about this dealer from the sales, service, to management, it is always a great experience More

Great service. Im always helped by Gary Matthis. He’s awesome. Always goes above and beyond. I would never like to see him go, I wouldn’t know what to do. Im always helped by Gary Matthis. He’s awesome. Always goes above and beyond. I would never like to see him go, I wouldn’t know what to do. More

Service Great experience, place is amazing, I will never go elsewhere, I feel like I was home, all the stuff was happy and helpful, I had lots of questions an Great experience, place is amazing, I will never go elsewhere, I feel like I was home, all the stuff was happy and helpful, I had lots of questions and they answered all. More

Good service My experience I had with Fette experience was ok. The service was excellent. The staff was professional. The whole atmosphere was nice and clean. The My experience I had with Fette experience was ok. The service was excellent. The staff was professional. The whole atmosphere was nice and clean. The only part I did like was when I was told that I needed certain maintenance done and that it was critical because the prior owner did not have it done. When I went home and looked up the history the work was done at the right intervals. If I would have took his advice I would has wasted money on service that I didnt need.The service is expensive enough. Why lie and try to swindle more money out of your costomers. That the only issue I have and I consider that a major issue. More

HELPFUL This has been my 5th time in for tires, the staff is always helpful just wish I didn't have to be there so often, but not staff issue I think more of This has been my 5th time in for tires, the staff is always helpful just wish I didn't have to be there so often, but not staff issue I think more of an Infiniti issue More

Excellent polite service and attention to detail. Car was driven, checked and rechecked until grounding issue located and resolved. Good attention to detail. polite service and attention to detail. Car was driven, checked and rechecked until grounding issue located and resolved. Good attention to detail. Car is always washed afterwards, which is a nice detail. More

Amazing Everything went smoothly. Everyone was kind and fast with the process. I would recommend this dealership to anyone who wants great service and excelle Everything went smoothly. Everyone was kind and fast with the process. I would recommend this dealership to anyone who wants great service and excellent work More

Too long and not True Was told 45-1h for oil change It took 45 min after I dropped car off in garage , for Gary to find me and ask me what are we here for, this was after Was told 45-1h for oil change It took 45 min after I dropped car off in garage , for Gary to find me and ask me what are we here for, this was after i was greeted and told to go inside and service advisor will get me . Then it was about 1:20min before I received the car back. Received a text message about cabin air filter recommendation to be changed, its less then 3months old (It was changed ). Did the tech even looked at it ? More

Unsatisfied So far this month i had to make two visits for something that should of happened on one visit because of lack of customer service and miscommunication So far this month i had to make two visits for something that should of happened on one visit because of lack of customer service and miscommunication between staff which affected me the customer... i don’t appreciate having to pay unnecessary tolls and gas to come from New York to New Jersey when i don’t have to...after working 16 hours at work, i was unsatisfied having to sit in the dealership almost half of that for an incomplete job More

Flawless Experience From Beginning To End I was told the service would take roughly 1 hour. I pulled up, handed my keys to a very nice gentleman who directed me to the waiting area where I was I was told the service would take roughly 1 hour. I pulled up, handed my keys to a very nice gentleman who directed me to the waiting area where I was provided high quality seating, refreshments and snacks. The rest room was easily accessible, very clean and even equipped with a mouth wash dispenser. (I have never seen that before) brilliant idea! It can never hurt to rinse after a meal or snack lol I was in my vehicle with my keys, receipt in hand after 1 hour and 3 minutes. Ya can’t ask for much more than that! Thank you Fette Infinity! More