Fette Infiniti - Service Center

Garry is the best, I have yet to come and get service and be disappointed. Garry makes sure I get the best of the best customer care. I wanted to trade my car and get. N I have yet to come and get service and be disappointed. Garry makes sure I get the best of the best customer care. I wanted to trade my car and get. New BMW, however as long as Garry and Fetti continue to give me world star service I will continue to buy and be serviced by Fetti More

Billed for nothing I came to the Service center with an issue- the car was not starting at times. Starts in the morning and not after that. Can be jumpstarted after try I came to the Service center with an issue- the car was not starting at times. Starts in the morning and not after that. Can be jumpstarted after trying for a long time. At your service center, it refused to start. But once pushed in, the problem could not be replicated as the car behaved well. I was sent home and charged 169USD for diagnostics. Next day the problem continued. I took it to pepboys and a kid there identified the problem in 5mins- a loose wire in the fuse box. It cost be USD45 for that. Now i am pissed. Not just because i was charged 169usd for nothing but because you sent me home with an issue that caused me trouble for another day...after all what is the point of visiting a dealer if you dont know your car better than a generic workshop...not listing any names... More

Extra effort! Gary resolved very professionally miscommunication about the waiting time for an oil change. Instead of leaving and rescheduling the service as I su Gary resolved very professionally miscommunication about the waiting time for an oil change. Instead of leaving and rescheduling the service as I suggested , he arranged to get me out in time to make an important meeting in NY. He was courteous and professional despite a stressful situation. Thank you Gary! More

Great service I’m not pleased with the decision about no more loaner cars for routine service. My schedule is very busy and the loaner makes things much easier to g I’m not pleased with the decision about no more loaner cars for routine service. My schedule is very busy and the loaner makes things much easier to get my vehicle in for service. More

Great and fast service I was there on time , , and quickly they took my car for service ...it was an excellent service ,the service advisor knew what had to be done and d I was there on time , , and quickly they took my car for service ...it was an excellent service ,the service advisor knew what had to be done and did it.!!!!....plus I got a free car wash ....Goodd Work!!! More

Excellent experience Great customer service and excellent waiting area. Very clean. Loved that I was informed about my progress every step of the way! Gary was very profes Great customer service and excellent waiting area. Very clean. Loved that I was informed about my progress every step of the way! Gary was very professional. More

Service visit Gary and the team provided an exceptional experience during my visit. Everyone was at the dealership is always friendly. I’m always in and out very qu Gary and the team provided an exceptional experience during my visit. Everyone was at the dealership is always friendly. I’m always in and out very quickly. More

Car was fixed Great dealing with Rodger. Had an issue with my vehicle, it took a while for it be fixed, it was fixed under the warranty, The service inspector d Great dealing with Rodger. Had an issue with my vehicle, it took a while for it be fixed, it was fixed under the warranty, The service inspector did miss one small issue but overall it was ok, and my service advisor (Rodger Morel) did help me and was a pleasure dealing with him. More

Fast service very professional people thank you First time at Fette dealerships service Dept went for a oil change didn’t wait long everyone was curious and honest , I drop my federal badge I had in First time at Fette dealerships service Dept went for a oil change didn’t wait long everyone was curious and honest , I drop my federal badge I had in my pocket and one of Fette employer found it they took the time to call me to let me know they have my badge thank you I will be a customer for life , Freddy Illa More

Service The only issue I had was after I picked up the vehicle there was something a bit off still but I spoke with Gary and we will take care of it on Monday The only issue I had was after I picked up the vehicle there was something a bit off still but I spoke with Gary and we will take care of it on Monday. More