Fette Infiniti - Service Center

Oil change Knowledgeable and helpful. Car starter issues, which did not replicate at the facility. Friendly service. Advised me to follow up in the near future w Knowledgeable and helpful. Car starter issues, which did not replicate at the facility. Friendly service. Advised me to follow up in the near future with issue recurrence. More

Professional Friendly and professional, very helpful. The prices are a little too high though. Thank you for servicing my car with quality of work. Good customer s Friendly and professional, very helpful. The prices are a little too high though. Thank you for servicing my car with quality of work. Good customer service. More

Great service Excellent customer service and I was given an honest and fair assessment of concern I had with my vehicle. The service center has gained my trust. Excellent customer service and I was given an honest and fair assessment of concern I had with my vehicle. The service center has gained my trust. More

Always professional I truly enjoy working with Fette amytime i need to service my vehicle. I have been dealing with Gary from day one and he has been exceptionally helpfu I truly enjoy working with Fette amytime i need to service my vehicle. I have been dealing with Gary from day one and he has been exceptionally helpful with all my vehicle needs each and every time..even when i dont have an appointment ? More

Happy Great dealership. I highly recommend. Every one is very nice and says hello. Very nice waiting area with snacks. The bathrooms are clean and immacula Great dealership. I highly recommend. Every one is very nice and says hello. Very nice waiting area with snacks. The bathrooms are clean and immaculate. More

Recommend with CAUTION due to Price Issue. I live in North Bergen and Fette Infiniti is not that close to me. I scheduled the 5000 miles oil change + tire rotation service online. I selected th I live in North Bergen and Fette Infiniti is not that close to me. I scheduled the 5000 miles oil change + tire rotation service online. I selected the factory price of $104+change. I dropped off my vehicle in the morning. James McNally contacted me later to confirm the above-mentioned price before they started the service and I agreed. The service went quick and I was informed about one and half hour later that my vehicle was ready for pickup. I picked up the vehicle within one hour after I was notified. Nothing abnormal was detected during the service but to my surprise, the price bumped up to $127+change without any detail on the price increase. I enquired about the price raise and I was told it was for the workshop charge (this is my fourth infiniti vehicle, I’ve never heard of such thing before)! I could not see the detail for the additional charge on my receipt. All I saw was labor: $71 and parts: $48 plus taxes, e.t.c. Just the labor added to the parts already make the price to $119 and not 104+change. I paid them the amount but will not bring my vehicle there again unless I receive a concise and clear information from them about the additional charge or get a discount in the future/refund. More

Impressive experience Very professional and knowledgeable service team. Quickly resolved my problem as I waited in their clean and well stocked lounge area. Great experienc Very professional and knowledgeable service team. Quickly resolved my problem as I waited in their clean and well stocked lounge area. Great experience and great coffee More

The work done perfectly and on a timely basis The job done to perfection. I will continue to have Fette do all services to both of my Infiniti’s even though I have moved and now live 100 miles fro The job done to perfection. I will continue to have Fette do all services to both of my Infiniti’s even though I have moved and now live 100 miles from them. More

Service was quick & responsive, helpful & courteous Getting my car serviced at Fette Infiniti is always very consistent and reliable. I am greeted right when I arrive in the garage, escorted to the cus Getting my car serviced at Fette Infiniti is always very consistent and reliable. I am greeted right when I arrive in the garage, escorted to the customer waiting center and the service is almost always under an hour and a half. More

Great Customer Servixe. Efficient reliable and generally always a good experience with my service team there at Fette Infiniti. The team is professional and friendly and Efficient reliable and generally always a good experience with my service team there at Fette Infiniti. The team is professional and friendly and I appreciate their efforts to make the service experience easy. More