Fette Infiniti - Service Center

I wanted to share my recent experience with Fette Infinity, located at 1137 US-46, Clifton, NJ 07013, as it has been quite frustrating and concerning. I initially delivered my car for repairs, expec Infinity, located at 1137 US-46, Clifton, NJ 07013, as it has been quite frustrating and concerning. I initially delivered my car for repairs, expecting it would take approximately two weeks, but it has now been over a month, and my car is still not ready. I have faced numerous issues with communication; they did not inform me that they would be transferring my car to a different facility for repairs. I discovered this through the GPS tracking device installed in my car. Every day, I have been given promises that my car would be ready the next day, but those promises have not been fulfilled. Last week, I received a call stating my car would be ready on Tuesday, January 21, 2025, but as of today (Wednesday), I still do not have my car. I strongly urge anyone considering Fette Infinity for car repairs to think carefully before proceeding. My experience has been far from satisfactory, and I would not want others to go through the same struggles I have faced. I will not be returning to this location for any sales or service engagements! Thank you for taking the time to read this. New updates to my review: Today, (1/22/2025) I attempted to contact Service Manager but was informed that he was busy. I called every 30 minutes, sent him a text, and even left a voice message, yet I have not received any response. In my efforts to get assistance, I also contacted customer service to see if I could speak with General Manager Juan Villegas or General Sales Manager Dan Fette, but was met with the same response regarding their availability. Could anyone please advise me on how I might be able to get the information I need regarding my vehicle? Any assistance you could provide would be greatly appreciated. Thank you Alec More

I had a great experience at Fette Infiniti for my service on my tire. Sam Ortiz is the top consultant without a doubt and always gives me the best service and makes sure only what needs to get done gets done on my tire. Sam Ortiz is the top consultant without a doubt and always gives me the best service and makes sure only what needs to get done gets done. I will continue to use Fette for all my servicing needs as long Sam is there! More

I'll go back to Edison next time to get my oil changed. I only come to Clifton bcuz it's closer to my house. I only come to Clifton bcuz it's closer to my house. More

Leased a 2023 Infiniti QX55 from Fette a few months ago and the sales experience was great. Had an issue with one of my tires over the Memorial Day weekend and even though their service department was boo and the sales experience was great. Had an issue with one of my tires over the Memorial Day weekend and even though their service department was booked, Samantha Ortiz and Daniel Pego made it a priority to squeeze me in and rectify the issue. Talk about excellent customer service! Will definitely continue to do business with Fette Infiniti because of them! More

Overall my experience has been good The staff has been delightful I'm done No Lol delightful I'm done No Lol More

Was passing dealership & got a dashboard warning one tire lost air, so stopped in. I did not buy my Chevy there. Peter in the Infiniti store determined it was ripped & although new not fixable. The 1 replace lost air, so stopped in. I did not buy my Chevy there. Peter in the Infiniti store determined it was ripped & although new not fixable. The 1 replacement tire was not a brand they had nor sell, but they went to real extra effort to get delivered & all set up, truly above & beyond call. I said thank you to Pete for all & his efforts was superb for a fix! I recommend Fette & Pete too! More

The service at this dealership is always excellent. Have not been disappointed Everyone is very professional and nice. Have not been disappointed Everyone is very professional and nice. More

Lionel Reyes 5 5 5 Lionel was very helpful. Was very accommodating booking my appointments, worked out a great price and was extremely helpful. will go to him for future services Was very accommodating booking my appointments, worked out a great price and was extremely helpful. will go to him for future services More