Fette INFINITI

Called in the morning and had it fixed by the afternoon Great service! Called in the morning, got a same day appointment and all fixed by the afternoon! Everyone was helpful and smiling! Great customer serv Great service! Called in the morning, got a same day appointment and all fixed by the afternoon! Everyone was helpful and smiling! Great customer service. More

Excellent. Pierre Bonnet made the experience of buying a new Infiniti unexpectedly informative and enjoyable. He was open and straight forward about packages, p Pierre Bonnet made the experience of buying a new Infiniti unexpectedly informative and enjoyable. He was open and straight forward about packages, pricing, leasing and trading my old car. More

Excellent Experience 7+ Years I've been working with Charles Humphrey in sales and Todd Rainer in service for almost 7 years. These gentlemen have always conducted themselves in th I've been working with Charles Humphrey in sales and Todd Rainer in service for almost 7 years. These gentlemen have always conducted themselves in the utmost professional manner. Charles has always treated me very fairly and with respect. He always shoots straight and makes the sales experience easy. Todd is the service manager and he always addresses my concerns quickly and professionally. I know my vehicle is in good hands when Todd takes care of it. I would highly recommend Fette Infiniti. More

Great experience The service was great on my car. From the time I got there, they couldn't have been more helpful and attentive. I gave a 4 instead of 5 rating becaus The service was great on my car. From the time I got there, they couldn't have been more helpful and attentive. I gave a 4 instead of 5 rating because sometimes it's hard to get someone to answer the phone when you call. When I first tried to make an appointment, I left a message on service dept. vm. It said they were busy and would call back in 5 min. Over a week later, I still had no call back. More

Quality work; admin. questionable re answering service quest Made 3 phone calls, expected return calls from 2 that never happened. Asked to talk to manager & told he was to busy. Given 10:30 A.M. service time o Made 3 phone calls, expected return calls from 2 that never happened. Asked to talk to manager & told he was to busy. Given 10:30 A.M. service time on the phone and an hour later, received an e-mail changing it to 9:00, that I couldn't make. Arrive at approx 10:00 and everything, including greeting, coordination and repairs performed at a high level. . More

Rare Overall Great experience 👍🏾 My husband and I arrived on a Saturday @ 4pm and waited 40 minutes for an available salesman. We ended up leaving and just before they closed we gave My husband and I arrived on a Saturday @ 4pm and waited 40 minutes for an available salesman. We ended up leaving and just before they closed we gave it another go. Thankfully so, we were finally approached by a salesman by the name Nino. As friendly as it gets he assured us that even though they were about to close, we were priority number one. The car and color we wanted was not on the lot, so we agreed to terms ( after a friendly, light back and fourth) and set the pick up date on the arrival of the vehicle. When it came in we were called instantly. We arrived and were introduced to Osiris the finance manager( another breath of fresh air) and he was extremely transparent and honest with everything. Left with the car that night and could not be more satisfied. My salesman even took the time out to check on us days later to see how things were. Great overall experience. More

Transmission Service Julio worked with us closely to help resolve our transmission issue, we had a third party extended warranty company and he worked with them to make su Julio worked with us closely to help resolve our transmission issue, we had a third party extended warranty company and he worked with them to make sure they covered all the costs. He spent hours just on hold with them and supplied them with everything they needed. More

Awesome customer service experience! Julio was very professional when it comes to customer service.. He made a real smooth transition for me to get my car problem fixed. Thank you sir! Julio was very professional when it comes to customer service.. He made a real smooth transition for me to get my car problem fixed. Thank you sir! More

Tire replacement I have a Q50S and a QX50. Q50S has tire insurance; QX50 doesn't. Got a flat on my QX50. Todd got me a free replacement tire because "I'm a good cus I have a Q50S and a QX50. Q50S has tire insurance; QX50 doesn't. Got a flat on my QX50. Todd got me a free replacement tire because "I'm a good customer"! Awesome! More

Service Review Excellent service! Both Gary and Todd are amazing! I have been going to their service for over a year and every time is perfect. They even hook me up Excellent service! Both Gary and Todd are amazing! I have been going to their service for over a year and every time is perfect. They even hook me up with extra discounts More