Fette INFINITI

Amazing Everything went smoothly. Everyone was kind and fast with the process. I would recommend this dealership to anyone who wants great service and excelle Everything went smoothly. Everyone was kind and fast with the process. I would recommend this dealership to anyone who wants great service and excellent work More

Professional and easy to work with. The staff including salesperson and sales manager were very professional and courteous. They assisted us in the process without employing the usual sl The staff including salesperson and sales manager were very professional and courteous. They assisted us in the process without employing the usual sleazy sales techniques that usually accompanies car sales. The finance manager “”O.C” was a pleasure to work with. More

Too long and not True Was told 45-1h for oil change It took 45 min after I dropped car off in garage , for Gary to find me and ask me what are we here for, this was after Was told 45-1h for oil change It took 45 min after I dropped car off in garage , for Gary to find me and ask me what are we here for, this was after i was greeted and told to go inside and service advisor will get me . Then it was about 1:20min before I received the car back. Received a text message about cabin air filter recommendation to be changed, its less then 3months old (It was changed ). Did the tech even looked at it ? More

Unsatisfied So far this month i had to make two visits for something that should of happened on one visit because of lack of customer service and miscommunication So far this month i had to make two visits for something that should of happened on one visit because of lack of customer service and miscommunication between staff which affected me the customer... i don’t appreciate having to pay unnecessary tolls and gas to come from New York to New Jersey when i don’t have to...after working 16 hours at work, i was unsatisfied having to sit in the dealership almost half of that for an incomplete job More

Flawless Experience From Beginning To End I was told the service would take roughly 1 hour. I pulled up, handed my keys to a very nice gentleman who directed me to the waiting area where I was I was told the service would take roughly 1 hour. I pulled up, handed my keys to a very nice gentleman who directed me to the waiting area where I was provided high quality seating, refreshments and snacks. The rest room was easily accessible, very clean and even equipped with a mouth wash dispenser. (I have never seen that before) brilliant idea! It can never hurt to rinse after a meal or snack lol I was in my vehicle with my keys, receipt in hand after 1 hour and 3 minutes. Ya can’t ask for much more than that! Thank you Fette Infinity! More

Excellent As always, working with Gary was wonderful. He takes great care of my car; is excellent to work with; and always updates me while I'm waiting. I alway As always, working with Gary was wonderful. He takes great care of my car; is excellent to work with; and always updates me while I'm waiting. I always leave feeling confident that my car is fully-serviced and ready for the road. More

Very polite and well informed The service center representatives are very knowledgeable, polite and friendly. Every few minutes he came up to me and updated me with status of servi The service center representatives are very knowledgeable, polite and friendly. Every few minutes he came up to me and updated me with status of service. More

Service Dept is why I stay I have had 3 Infiniti vehicles. I stay because of the Service Dept., particularly my Service Advisor Gary Mattis. He is the best. I can contact him at I have had 3 Infiniti vehicles. I stay because of the Service Dept., particularly my Service Advisor Gary Mattis. He is the best. I can contact him at any time, explain to him what is going on with my vehicle, and he ensures that my issue is resolved immediately. I think of all the years, I may have returned to the dealership once on an issue that wasn't resolved. In that instance, the mechanic took a ride with me and advised me on what the issue was. The Service Dept. and Advisor are the two factors I look at when buying a vehicle because the ongoing relationship will be with them long after you purchase the vehicle. Gary is great and because of him I stay with Infiniti...and I like their cars too. More

An efficient and pleasant experience. Took about 5 minutes to drop off my car for service and leave with a loaner. Service Rep called a few hours later with recommended maintenance items Took about 5 minutes to drop off my car for service and leave with a loaner. Service Rep called a few hours later with recommended maintenance items and estimated all-in price. Three hours later my car was ready. Dropped off my Loaner, paid my bill and left with my car; again took about 5 minutes. No surprises, no hassles. More

Fast and friendly service Very fast and friendly service. Staff was helpful in all my service experience. Always enjoy going there to service my Infiniti q50. Thanks fette s Very fast and friendly service. Staff was helpful in all my service experience. Always enjoy going there to service my Infiniti q50. Thanks fette staff. Great job. More