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Fette INFINITI
Clifton, NJ
1,537 Reviews
Family owned and operated since 1952 - Fette INFINITI is proud to be an automotive leader offering the broadest selection of INFINITI vehicles in Clifton as well Montclair, Glen Ridge, Little Falls, Woodland Park, Bloomfield, Wayne, and New York Metro areas. Since our first day of business, Fette INFINITI has been fully committed to providing you, our customers, with the best selection of vehicles.
Fette INFINITI also has many financing options to help you get the most comprehensible car loan for your next purchase of a Q50, Q60, Q70, QX30, QX50, QX60, QX70, QX80, or a pre-owned vehicle, such as the G37/FX. We will work for you to get the financing you need for the vehicle of your choice.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 3:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,537 reviews
July 28, 2021
I have been a loyal customer with Fetti for over 6 years now recently in June I decided to purchase a new vehicle from them. WORST DECISION EVER! I have never had any issues with this place in 6 years till now recently in June I decided to purchase a new vehicle from them. WORST DECISION EVER! I have never had any issues with this place in 6 years till now. I told my sales rep Zack that the back door from the passenger side would not open he said it was just a "hook" (mind you the door is matte black does not match other doors and its supposed to be pre-certificatied) and sent me to service rep James to book an appointment with a loaner. 4 weeks later still no vehicle I contacted James because I'm going on vacation also my cars 1st payment and insurance payment is coming up and I'm still driving this loaner a week later I finally get my vehicle on June 23 the next day Saturday I went to run some errands when I noticed the button to adjust my driver seat is pushed in and the rubber seal for driver side window is not placed on correctly so I decide to look around and noticed the front bumper is a lil off That monday June 26 I go in to show all the damages on the vehicle mind you I just got the vehicle 2 days ago James approached my vehicle like they always do when you arrive I began to show him all the damages he tell me he can fix the button and the window seal but the front bumper is not his department or the matte black door that I have to speak to sales about it mind you I have messages I been complaining about this door.So I got to Zack my sales rep he comes look at the car and tells me he has to speak to Manger I waited for him 40 minutes then complained finally they come out take pictures and booked me a appointment with a loaner! I asked James can they order the piece then I bring the vehicle in so we don't waste time again he said no any ways I book my appointment and ZACK WITH THE MANAGER TELLS ME THEY WILL CALL ME BACK REGARDING THE BUMPER AND MATTE DOOR BEFORE MY APPOINTMENT NEVER GOT THAT CALL! The next day I came in for my so called appointment no one came to my vehicle when I seen Mr VINCENT GRACE AT THAT MOMENT I KNEW THIS WAS PREMEDITATED AND I WAS GOING TO BE GIVEN A HARD TIME. He asked me how can he help me mind you I just had spoke to him yesterday as well so he knows the issue he continues to say that the bumper is normal that happen (ON A PRECERTIFIED VEHICLE) I didn't argue I said ok what about my door he say we have to see if it happen here mind you I only had my car for 2 days and I have message I sent to JAMES AND CONSUMER affairs about this it literally just need to be buffed and obviously it couldn't be me a door takes more then 2 days to paint so now I said you can look but obviously that doesn't make sence now the door button and window seal I had an appointment today to get this fixed he tells me he has no loaner they are going to order the piece and call me when it arrives I asked JAMES THIS yesterday so why waiste time I Just want MY CAR FIXED SO I CAN LEAVE WITH MY VEHICLE IN THE CONDITIONS I THOUGHT I PURCHASED IT AND BE ON MY WAY! I am going to get my door button fixed and seal but any other services that need to be done I will use my warranty in another infiniti they will never make another dollar off of me Terrible service they don't care about customers nomore only about the money! More
by JESSIE
Employees Worked With
Vincent M. Grace, Zachary Heinz, Julio Sanchez, James McNally
July 21, 2021
Thanks everything was solved. The process is always fair and no pressure. Have recommended family and friends to them and they feel the same way and no pressure. Have recommended family and friends to them and they feel the same way More
by Heudy24k
Employees Worked With
Other Employees :
Don’t remember, Julio Sanchez, James McNally
July 13, 2021
I must say that the salesman (Keena) was such a professional young man. He really has a heart for the need of the customer. Thsnk you for making my experience a wonderful one. professional young man. He really has a heart for the need of the customer. Thsnk you for making my experience a wonderful one. More
by bfranklin4
Verified CustomerEmployees Worked With
Keenan , Gabriel Sanchez
July 05, 2021
This is my second Infiniti from Fette. Sales and service have been great both times. They stand by their work and work hard to keep the customer satisfied. have been great both times. They stand by their work and work hard to keep the customer satisfied. More
by rid3117
Employees Worked With
Charles Humphrey, Zachary Heinz, Julio Sanchez
June 12, 2021
We went to several dealerships in the several weeks we search for a car. And some dealerships were not engaging, they were rushing us through the process. So we were not happy but , We were very pleased search for a car. And some dealerships were not engaging, they were rushing us through the process. So we were not happy but , We were very pleased with the staff at Fette in Clifton.. their service was impeccable and they were friendly and they took time with us. But, what we really was impressed with was the time they took to explain the financial picture and gave us a breakdown that we understood. Which helped us make the best choice. I really liked their professionalism thanks again 🙂. More
by reneebyethomas
June 11, 2021
I purchased my new 2021 Inifiniti QX80. My experience was amazing from stepping into the showroom to my purchase. The manager and sales rep were excellent and also gave me a great deal. Going back for my amazing from stepping into the showroom to my purchase. The manager and sales rep were excellent and also gave me a great deal. Going back for my next vihicle Infiniti purchase in a few months. More
by Unoboxcloud
Employees Worked With
Other Employees :
Charles Humphrey, Vincent M. Grace, Johnny Alvarado
June 10, 2021
Great Salesmanship, not pushy at all. Got us into the vehicle we wanted same day as coming in to the lot. Highly Recommended! Zachary was a pleasure to do business with. vehicle we wanted same day as coming in to the lot. Highly Recommended! Zachary was a pleasure to do business with. More
by mikezapata52
June 04, 2021
I finance 2014 jeep grand Cherokee it was nice I put down 3thousand down so they rush me to buy the car I had the car for about 2 to 3 week dealership calling me back saying the financial loan ain't g down 3thousand down so they rush me to buy the car I had the car for about 2 to 3 week dealership calling me back saying the financial loan ain't go threw mean while I got the car without a co sign so either bring a co sign or bring back the car . I bought the car April 1 and I bring it back April 28 because of the financial reasons wasn't my fault so I ask for my refund back and they keep saying my check is in the mail and it now June 4 please some one help me I can't get to work really because I put my all into the car More
by PARISMIMS55
Employees Worked With
Eddie
