Fette INFINITI

Purchsed a CPO M35x at another dealer in 2010 based on availability/color/cost. I have had previous service work done at that dealer but decided to give Fette Infiniti a try due to is proximity to my hom availability/color/cost. I have had previous service work done at that dealer but decided to give Fette Infiniti a try due to is proximity to my home and work. I have had three service experiences in last 8 mos at Fette. Two oil changes and a 60K service. Service reps were always friendly and informative with answers to my questions. On two occasions, I took advantage of the loaner car service and opted to wait on one occasion. Waiting room was ok; coffee, tv and wi-fi available. It is hard for me to rate service PRICE as great (because I always want a lower cost) but I do recognize that this is a luxuray car being serviced at a dealer. On each occasion, the requested service was performed to my expectations. The unscheduled service I waited on was performed in a timely manner. During my recent (overdue) oil change service I was alerted to a recommended brake pad service before it was completed. I had the time to think through it before authorizing the additional, unplanned service. I really appreciate the vacuuming and car wash they give the vehicle on each visit. You leave Fette feeling like they took good care of you as a customer and an individual. More

Very friendly sales people, willing to work with you, regarding your budget. They were able to give me a great price on my new Infiniti. regarding your budget. They were able to give me a great price on my new Infiniti. More

***Avoid this dealership at all costs*** They ***Avoid this dealership at all costs*** They delivered my G37X without an inspection, in transport mode (many items in the vehicle did not functio ***Avoid this dealership at all costs*** They delivered my G37X without an inspection, in transport mode (many items in the vehicle did not function until I pulled a certain fuse), and the best they did not send my plates before the temporary registration expired; therefore, making the car useless. I delt with Mark, who claimed he was a manager, on the issue of no plates and his attitude was "what do you want me to do?" and I quote, "Why are we having this conversation?" He even gave the run around to Infiniti corporate after I complained to them. Thankfully, they are taking care of it. More

I have bought or leased many new cars over the years and this was one of the best experiences I've had. I dealt with Juan who was very friendly and knowledgable. This was my third Infiniti but first from this was one of the best experiences I've had. I dealt with Juan who was very friendly and knowledgable. This was my third Infiniti but first from Fette. I turned in my existing lease 5 months early and Fette paid off the lease. The lease price for my new G37x was better than I could have expected and more importantly I had the deal done within 30 mins. I've been in other dealerships for hours trying to get a deal done. Everything went very smoothly and I didn't have to deal with any of the nightmares I've encountered at other dealerships. All the paperwork was exactly as we had agreed and they didn't try to scam any additional charges or fees. Too bad every dealership didn't work this way. I highly recommend Fette Infiniti! More

My brother picked up a leased 2011 infinite on 7/29/11 for which I co- signed for . Unfortunately he passed away on 8/6/11. after weeks of trying to get help to return the car I finally spoke to a Mr Patr for which I co- signed for . Unfortunately he passed away on 8/6/11. after weeks of trying to get help to return the car I finally spoke to a Mr Patrcik Murray at Fette Infiniti. He was extremly helpfull and did terminate the lease and took the car back. I highly recommend Fetti Infinite and Mr Murray. If you are thinking of leaseing or buying a car Mr Murray is the man you want to speak too. Mr Murray was very kind and thoughtfull and understanding. I thank him for his thoughtfulness and his help in resolviong my dilemma. on another note the broker who got the car for my brother VIP AUTO GROUP ON hYLAND bLVD IN sTATEN ISLAND WERE TOTALLY UNCOOPERATIVE. jOE aka dave refused to give me a copy of the lease and would not help me at all. Please for your own sake stay away from vip auto and deal directly with Fette Infinite and Mr Murray in Clifton New Jersey More

We bought brand new Infintit G25X AWD from Fette 2 weeks before and my husband was dealing with sales guy name Juan over the phone as we did our homework before buying and juan was agreed to our asking pric before and my husband was dealing with sales guy name Juan over the phone as we did our homework before buying and juan was agreed to our asking price and gave us appointment to visit so we can make a deal but when we reached there; he increased $1000 more on what he agreed over the phone. My husband thought may be he overheard him (eventually it wasn't true)on the phone but at last after some counter agruments and speaking with sales manager they agreed to our asking price. In our head we were wondering if that wasn't the case then why would they made deal with us because they were trying to gimmick and squeeze extra money from us since we didn't leave huge margin for them. Not only that but before making deal we asked them to give all weather mats which he said yes he will order it for us since they were out of stock and pick up it up later on. He said he will call us as soon as he has them anyways after couple days later my husband called several times to check whether he got it or not and leave messages with receptionist but NO ONE care to answer us back. And just last friday some one from Finance dept called us that they forgot one of our contract paper to be signed so please come and sign and my husband again told him for mats so he said he will pass the message to JUAN. And finally we rcv'd call from JUAN on monday and he said he has the mats and our license plates ready too. We went there on Tuesday evening to pick up but we saw the mats are for G37 while we bought G25X. We informed him right away and he goes, Ooo.. thats fits in G25 also i am sorry but if you want i can order one more time and you can come back again for pick up. Who got spare time to go all the way to north jersey if you live all the way in south jersey?.... NOT ONLY THAT THEY ALSO LIED US ABOUT SEVERAL OTHER THINGS WHICH WE FOUND IT LATER 1) TEMPORARY INSURANCE, AFTER MAKING DEAL ON CAR WE WANTED TO PICK UP THE CAR SAME DAY AS THEY HAVE IT READY BUT THEY SAID YOU HAVE TO GET YOUR OWN INSURANCE AS DEALER DOESN'T PROVIDE TEMPORARY INSURANCE TO ANYONE...AND BY THE TIME ALL CONTRACT PAPER AND EVERYTHING WAS SIGNED IT WAS LATE NIGHT AROUND 9PM AND OUR NEW INSURANCE WAS STARTING NEXT DAY FROM 12AM SO THEY DIDN'T GIVE US DELIVERY AND WE HAVE TO COME BACK AGAIN NEXT DAY TO PICK UP.....COME ON WHAT KIND OF DEALERSHIP BUSINESS YOU RUNNING WHO DOESN'T PROVIDE TEMPORARY INSURANCE ON NEW CAR FOR 1-2 DAYS UNTIL THEIR CUSTOMER GETS THEIR OWN STARTED...SAME THE FRIEND OF MY WHO BOUGHT G37 GOT TEMPORARY INSURANCE FOR COUPLE DAYS 2) INFINITI KEYCHAIN, WHEN I ASKED ONE THEY SAID INFINITI STOP MAKING KEYCHAINS AND FRIEND OF MY RECENTLY BOUGHT G37 FROM RAY CATINA AND HE GOT ONE...SO WHEN WE WENT THERE TO PICK UP LICENSE PLATES AND MATS WE SHOWED HIM THAT KEYCHAIN AFTER THAT HE GAVE US ONE TOO!!! Their finance and sale manager was plesant to work with other then that there is no reason for us to buy a car from them. Just be careful and don't think that your customers are stupid and they don't know what you doing!!!! Thanks Ekta & Ravi More

The staff was great. The only problem I had was with the price. When I viewed the price online, the vehicle was slightly lower than I was charged for the car once the paperwork was done. This is something price. When I viewed the price online, the vehicle was slightly lower than I was charged for the car once the paperwork was done. This is something that I know to look over in more depth next time. Overall, I had a very good experience with Fette Infiniti. More

As soon as I walked in the door Ryan gave me a warm welcome. He really made me feel like he wanted to help me and make my experience the best possible. (Which he did) I was told that Ryan was helpi welcome. He really made me feel like he wanted to help me and make my experience the best possible. (Which he did) I was told that Ryan was helping out since Juan was helping another customer. Once Juan Villegas was done with his customer he jumped right in helping to complete the transaction. Juan was very nice and also very patient. He had the fun job of helping me pick out a color. Evrything went very smoothly...thanks to all of the staff, Ryan, Juan, Charles & at the end Sam. They made this experience a pleasurable one. I usually tell people I hate shopping for a car, but now I would tell them to go to Fette Infiniti where they were very professional, knowledgeable and helpful. They turned a stressful experience into a wonderful experience. They all had such a great attitude even though it was so late. Infiniti should be very proud of them. Thank you for a great experience. More

i have been an Infiniti user since the I30 came out way back when. I was driving a 2008 G35x on a 39 month lease with approx 6 months to go. I received an early termination approval from Infiniti and did s back when. I was driving a 2008 G35x on a 39 month lease with approx 6 months to go. I received an early termination approval from Infiniti and did some research on the new G37x which i wanted and for pricing. I knew what I wanted and what I wanted to pay. Another dealer was in the ball park whom I dealt with a few times but there was something about dealing with in the beginning Ryan the internet manager that made me feel comfortable. We spoke on the phone and set up the appointment to come in which i did. The G37x on hold was black on black. But when my wife and I walked in we saw the Quartz colored G37x with light interior and fell in love with it. Alvin wom Ryan turned us over to is a very knowledgable young man who made the rest of the deal fast. Within a couple hours of being their they took my turned in G35x and out we drove in our new G37x. Alvin gave us a drive through of their service area for when we come in for routine maintenance which no other dealer ever did. Thier showroom was very busy. Before I forget the receptionist whom we spoke with a few times [ forgot her name ] was very pleasant and polite. We are extrememly happy with our new infiniti G37x and glad we made the deal with Fette. Would highly recommend Fette More