Fette INFINITI

Soooooo long Infiniti! Let me begin by saying, this was the WORST customer service I've experienced in the past 10 years of Infiniti ownership!!! I was looking to lease my F Let me begin by saying, this was the WORST customer service I've experienced in the past 10 years of Infiniti ownership!!! I was looking to lease my FOURTH vehicle with this dealership, and I was specifically told by the salesman (if you want to call him that) Fernando, that my "loyalty was built into that price" that he was offering me! He later told me that "there were no incentives at this time"!! Are you kidding me? Spring Event month, Memorial Day, end of month, loyal customer for 10 years...well all of that went out of the window dealing with Fernando!! He also informed me that he "was between jobs right now" so needless to say he was NOT an experienced or loyal salesman. So needless to say, Infiniti lost a long time customer thanks to the inexperienced salesman named Fernando! Stay away from this guy at all costs...he will come nowhere near the price you are looking to pay. He even told me that I might as well just buy a Honda at that price!! Don't make the mistake and waste your time dealing with this dealership...that's 3 hours I will never get back. So much for customer loyalty... More

Incompetent and rude finance team I had a good experience up until I had to deal with the Finance team. Simon Chbihi was annoyingly persistent in trying to sell me the miscellaneous in I had a good experience up until I had to deal with the Finance team. Simon Chbihi was annoyingly persistent in trying to sell me the miscellaneous insurance after I've told him repeatedly that I was not interested. Next, Pat Rizzo messed up the paperwork causing me to have to return to the dealership to re-sign the papers. In addition, they did not make my lease payments on time on the vehicle I was giving up to lease one of theirs, causing a late fee and hit to my credit line. This was totally unacceptable and they were very unapologetic and unwilling to help with this matter. I will never purchase/lease a vehicle from Fette Infiniti again. More

2017 Q60 The the whole experience was a great I walked in with my wife to test drive a q60 the salesman very well and we ended up going home with the car that The the whole experience was a great I walked in with my wife to test drive a q60 the salesman very well and we ended up going home with the car that they found the color and options that we wanted no pressure got a fair deal can't complain will recommend anybody in the market for a Q60 More

Pleasant purchase Was in the market for a 2017 QX 60 for my son and his wife and we shopped around other competitors went to other dealerships by far this is the best Was in the market for a 2017 QX 60 for my son and his wife and we shopped around other competitors went to other dealerships by far this is the best presentation also very good SHowroom everybody is knowledgeable about the product More

Easy and simple The process was easier at Fette infiniti we went in to test drive a car and we were presented the features benefits of the vehicle and overall we were The process was easier at Fette infiniti we went in to test drive a car and we were presented the features benefits of the vehicle and overall we were happy after choosing the color and options we drove with the car that day More

Good experience buying used Infinity QX60 Came in Fette Infiniti looking for a used 7 seater SUV. Already looked at 2014 GMC Acadia, Buick Enclave and finally Infiniti QX60. Carlos Colon was Came in Fette Infiniti looking for a used 7 seater SUV. Already looked at 2014 GMC Acadia, Buick Enclave and finally Infiniti QX60. Carlos Colon was my sales manager and provided excellent service. Not pushy at all and was very helpful answering questions. He found the vehicle that was in my budget and had the options I wanted. Test drove it and couple days later brought my wife in to approve. We filled out paper work then drove it home. So far so good and I also bought the extended bumper to bumper warranty which was completely my decision and not hassled to purchase. In terms of price I used CarGurus and KBB as the basis for my negotiation. I was impressed with their car prep and handed it to me almost looking brand new. More

Totally useless This dealership is loaded with incompetence and dishonesty and Charles here is one of them. After a deal fell through not only did they not want to i This dealership is loaded with incompetence and dishonesty and Charles here is one of them. After a deal fell through not only did they not want to issue a refund of my deposit , but they also ran a hard credit inquiry DAYS after the deal did NOT go through! Then, blamed each other like cockroaches they are. STAY away, and this guy here is full of excuses! More

5 stars all the way I would like to share my great experience at Fette Infiniti and highly recommend them to any one in the market for a vehicle and to have a great exper I would like to share my great experience at Fette Infiniti and highly recommend them to any one in the market for a vehicle and to have a great experience. The whole staff is highly knowledgeable and friendly. Thank you all!! More

Rami Homsi Leased my car with Rami and he told me Sirius xm was free for the full term of my lease. After 3 months, I got a letter from Sirius saying my free sub Leased my car with Rami and he told me Sirius xm was free for the full term of my lease. After 3 months, I got a letter from Sirius saying my free subscription was up and when I followed up with Rami he said he could do nothing about it and didn't even try to help. Typical salesman just trying to get the sale! Will never use again More

Worst new car experience i had in my lifetime I purchased a Q50 from Fette in December 2016. They were scheduled to deliver the car to me in the morning, but they came at 9:30 PM when it was dark I purchased a Q50 from Fette in December 2016. They were scheduled to deliver the car to me in the morning, but they came at 9:30 PM when it was dark outside. The delivered the car with a damaged paint job that was not visible at night. The next morning when I called to complain I was told that it will be taken care of after the new year because they are too busy right now. It is now mid-January and I still have not had my car repaired. I was told that they would pick up my car on Monday 1-9-17 but when they did not show up I was advised that they are upset that I complained to Infiniti Corporate and will not come that day. Still waiting on them to come pick up and repair the car. If this car was delivered during the day like it was supposed to be I would never have signed for it and would have sent it back. Buyer Beware. If you have a problem with your new car you will be on your own. More