Fette INFINITI

Rim Damage after alignment check Very disaapointed and ANGRY. I came here to get an alignment done which I was quoted $450 for. I came home to find a large scratch on my rim and when Very disaapointed and ANGRY. I came here to get an alignment done which I was quoted $450 for. I came home to find a large scratch on my rim and when I called them to tell them about it, they said "We asked our technician and we trust him more than you, sorry." The sad thing is I actually really liked this dealership and I would come here even though Ramsey Infiniti is closer to my home. Guess thats going to change now.... More

Disappointed Yesterday I brought my car in to be serviced. I was told to go to Gary’s office because he would be able to help. Upon entering his office, i stood fo Yesterday I brought my car in to be serviced. I was told to go to Gary’s office because he would be able to help. Upon entering his office, i stood for 3 minutes before i was rudely acknowledged, as if he couldn’t be bothered. After I loudly said “hello” and explained the issue with my vehicle, that my washer fluid wasn’t coming out and that I thought the container was cracked and leaking, he accused me of being in an accident and exclaimed “that’s going to be on you!” as if i was being reprimanded by a teacher or parent. After someone else explained that the fluid had just frozen over, I decided to leave. I felt very disrespected and unwelcomed. Gary’s attitude was completely uneccessary and uncalled for, and I’m am seriously considering going elsewhere, as poor service is not worth my time or money. More

Amazing experience! So I recently just purchased a Q60 from fette infiniti. I delt with Raphael Mirasol who made it a pleasurable experience from beginning to end. I HIGH So I recently just purchased a Q60 from fette infiniti. I delt with Raphael Mirasol who made it a pleasurable experience from beginning to end. I HIGHLY recommend that if you are interested in a vehicle to give this man a call. I told him what my budget was and wouldn’t go a penny over as well as the features I was looking for in my brand new Q60 coupe. Not only did he make it fun & easy he has followed up with me with call backs on my experience with the car. I would DEFINITELY buy another car from this man & I will be sending friends and family in to see him. More

today's servive today's service was excellent, RAY FORD AND GARY MATTIS were very helpful, got me in and out ,their hospitality was exceptional.thank you so much guys today's service was excellent, RAY FORD AND GARY MATTIS were very helpful, got me in and out ,their hospitality was exceptional.thank you so much guys. More

Great experience. Everyone was vwry courteous and professio It was a great experience Rafael was.outstanding in the knowledge of the vehicle.i was. interested in. He was courteous helpful and very professional It was a great experience Rafael was.outstanding in the knowledge of the vehicle.i was. interested in. He was courteous helpful and very professional More

Trustworthy and very knowledgeable I have leased a number of cars from this dealership and have always found them to be very helpful, trustworthy and knowledgeable. The sales staff and I have leased a number of cars from this dealership and have always found them to be very helpful, trustworthy and knowledgeable. The sales staff and service staff have always operated in the most professional manner. More

A superb experience! Rami Homsi was fantastic! He asked probing questions and quickly and intuitively could decipher our needs. He facilitated the process with a red carpe Rami Homsi was fantastic! He asked probing questions and quickly and intuitively could decipher our needs. He facilitated the process with a red carpet experience. He was by our side every moment and went above and beyond our expectations. Thank you!! More

Mediocre Experience, Competitive Pricing, Poor Customer Serv Overall it was a mediocre experience, I didn't feel like they made the car buying experience any easier. One positive is that they are a high-volume d Overall it was a mediocre experience, I didn't feel like they made the car buying experience any easier. One positive is that they are a high-volume dealer, so they have more room to negotiate for a better pricing. Raphael was good to work with overall, no issues but he doesn’t have any authority to make good deals. The Finance Manager Simon that finalized my paperwork was rude and his upsell pitch is comical at best. He grew irritated and rude when I wouldn’t sign the lease papers w/o inspecting the vehicle or at minimum seeing the window sticker which wasn’t in my paperwork to begin with, he basically told me to find my sales rep and he didn’t have time to wait for me to look at the vehicle. He also “forgot” to put in writing the lease payment on my old vehicle Fette agreed to pick up. Again he was agitated to put it in writing….. seems this will be last time I will be going to this dealer because of this mistreatment. I will be writing to the Infiniti corp as well just so this doesn’t happen to anyone else. More

I'm coming back again! Our salesman, Rami Homsi, turned out to be one of the nicest men we have delt with. My wife and I always dreaded going to the dealerships because we Our salesman, Rami Homsi, turned out to be one of the nicest men we have delt with. My wife and I always dreaded going to the dealerships because we felt like fish in a shark tank. Mr Homsi was courteous and patient with us, never pushy. We explained our wishes and finances and he worked out a deal that we were all satisfied with, guaranteeing our return patronage. More

Nothing but positive things Currently received my lease from here, worked with Rami and cant say nothing but positive things. Very honest guy, straight to the point. We reached o Currently received my lease from here, worked with Rami and cant say nothing but positive things. Very honest guy, straight to the point. We reached our deal over the phone after looking in multiple places i was able to get the numbers i was looking for. Once arrived at the dealership took care of the paperwork and walked out with new car. Over all smooth process, friendly and honest experience from Rami. More