Fette INFINITI

Great Service Experience I have been going to this service center for 6 years now. Every time I go, I wait and enjoy the complimentary coffee and bagels while my car is being I have been going to this service center for 6 years now. Every time I go, I wait and enjoy the complimentary coffee and bagels while my car is being worked on. They offer free wifi, TV and great environment to relax or work. They always get me out in about 1 hour. They never push services on you. I visited another Infiniti once and they were trying to push services I didnt need. I never went back there again. More

Seamless I was promptly greeted by Rafael, and was shown vehicles that I was interested in. Raphael was very knowledgeable of the vehicle and I am overall happ I was promptly greeted by Rafael, and was shown vehicles that I was interested in. Raphael was very knowledgeable of the vehicle and I am overall happy with the entire client experience. More

Professional, excellent work I had a great time and experience with fette staffs. They know exactly what I like and delivered it to me. Everything was smooth and hassle free. I I had a great time and experience with fette staffs. They know exactly what I like and delivered it to me. Everything was smooth and hassle free. I am very happy. More

Nice experience Amir was knowledgeable and not pushy, as was Charles. They worked with us and didn't play games, found a way to meet our needs and we left with our b Amir was knowledgeable and not pushy, as was Charles. They worked with us and didn't play games, found a way to meet our needs and we left with our beautiful new SUV same day. More

Amazing Service and Personnel I had a blow out of a tire on a Saturday approximately 11:00 a.m. AAA put a temporary tire on and I took my chances driving over to Fette Infiniti as I had a blow out of a tire on a Saturday approximately 11:00 a.m. AAA put a temporary tire on and I took my chances driving over to Fette Infiniti as this was my first experience with this situation and I needed my car for Monday morning for business travel. The kindness and professionalism was beyond anything I could have expected. By the end of the day I had my car back and was able to work on Monday. Thank you Infiinity and thank you Todd. More

I was quoted one price and was asked to pay another Roger was nice enough but I shouldn't have to negotiate the price of my repair once I was quoted an amount of $1,300 and showed up and it was almost $ Roger was nice enough but I shouldn't have to negotiate the price of my repair once I was quoted an amount of $1,300 and showed up and it was almost $1,500. I think 100% mark up on parts is a little over the top. The Cashier was picking his ear and examing the sample of whatever it was that he pulled from his ear while I was standing waiting for Roger to review the price. I was totally disgusted. Further, I parked the loaner car in a visitors spot upon my return with my daughter in the car who has a broken leg (close to my car) so she could relocate easily and was scolded by one of the service people that I should pull into the bay upon my return. I explained the situation and he then repeated as if I didn't hear him the first time...you need to pull into the bay when you arrive. I need to negotiate a new deal and return my car and I certainly won't be doing it at this dealership if this is they way they treat customers. More

flat tire and servicing the service man was excellent and supportive. I believe the tire that was replace on car through insurance is a tire with low tread-which means I wil the service man was excellent and supportive. I believe the tire that was replace on car through insurance is a tire with low tread-which means I will have to purchase another tire shortly- More

It was a great experience. I can say that I get my dream car thanks to Pierre Bonnet he makes me happy when I went to buy my car he helped me a whole lot and he explained to me I can say that I get my dream car thanks to Pierre Bonnet he makes me happy when I went to buy my car he helped me a whole lot and he explained to me everything about the car and how to manage it . He really did a great job. More

Simple and issue resovled. Brought my car in to have a rear passenger vibration that had occurred for a few weeks and was driving me crazy. Also, confirmed that my first service Brought my car in to have a rear passenger vibration that had occurred for a few weeks and was driving me crazy. Also, confirmed that my first service was not due yet and was told my service alert would be reset. The panel vibration was discovered to be a loose fuel line that came loose from it's holding clip. However, the service alert was not reset. The waiting area was nice and comfortable with snacks and beverages. All in all it was a good experience. More

Exceptional customer service They are very attentive to your needs and respect your time. No excessive waiting, appointments are handled well. All members are extremely helpful an They are very attentive to your needs and respect your time. No excessive waiting, appointments are handled well. All members are extremely helpful and courteous. More