Fette Ford Kia - Service Center

Lets start from the beginning...I brought my car here and got my thermostat replaced, they were also supposed to do a detail on it because I had a business card from Chris saying he would give me a free deta got my thermostat replaced, they were also supposed to do a detail on it because I had a business card from Chris saying he would give me a free detail when I first got the car. Okay so 7 days later I go to pick up my car; the detail was not done but I didn't pay for it so I was not that upset about it. About 3 minutes after getting my car, going down RT 46 my windshield wipers stopped working and it was raining! So I called and had to bring it back the next day because when I went to pick up my car I was on my lunch break. The next morning I go in my trunk and they did not even bother to put the engine cover back on! Furious about my wipers not working now this, I go back to the dealership talked to the service manager (do not remember his name) he apologized and sat me at Kevin’s desk. They put the cap back on. With my wipers they disconnected it and reconnected it and it started working. A day later guess what happened?! The SAME THING my wipers did NOT work AGAIN! I went back and they discovered that the motor was shot. They had to order one. Once that was replaced, a couple weeks later (today), it stopped working again. So of course I was late to work because I had to spend $55.00 on a taxi to bring me. I should NOT have to come here repeatedly for the SAME THING. This will be the fourth time going back to the dealership to get my wipers “fixed”. I will NEVER purchase another car here nor will I recommend anyone else. My uncle has bought 4 trucks here and that’s why I came here. I referred my 2 friends who both bought infinity’s. But now that I need something fixed, and they can’t seem to get it right the first 3 times, never again will I recommend people to buy from here. I work on commission and I have customers coming to my job because I told them I will be here at a certain time and I am not here because a car that I have a warranty on can’t seem to be working. It is very unprofessional for me to tell my customers I will be here at a certain time and I am not. Not to mention my manager speaking with me. This is the 2nd time I had to take a taxi because of my wipers not working. I am going back tomorrow we will see what will happen but to be honest I don’t see anything good coming out of it. I am beyond dissatisfied to say the very least about this dealership. More

I had a problem in the service department but the staff I had a problem in the service department but the staff there made it right. Special thanks to Chris Ciresi who went over and above to see that I was I had a problem in the service department but the staff there made it right. Special thanks to Chris Ciresi who went over and above to see that I was satisfied. More

Courteous, honest service, attention to my concerns, solved the problem and they even brewed a fresh pot of coffee in the waiting area when I asked them to! solved the problem and they even brewed a fresh pot of coffee in the waiting area when I asked them to! More