Fette Ford Kia - Service Center

serives and dealership they did the work and fix the problem in time they said. i have no problems with the dealership. i always get my car from this dealership. they did the work and fix the problem in time they said. i have no problems with the dealership. i always get my car from this dealership. More

excellent service even washed my edge first time there so was not familar how to get service but everybody was very helpful explain how to go about getting service so next time it will go first time there so was not familar how to get service but everybody was very helpful explain how to go about getting service so next time it will go better More

Anthony was great thank you for your help followed though on all concerns with my Vehicle update me on status as a great team I will continue to bring my vehicle to Fette Ford for all my service needs vehicl on all concerns with my Vehicle update me on status as a great team I will continue to bring my vehicle to Fette Ford for all my service needs vehicle update me on status as a great team I will continue to bring my vehicle to Fette Ford for all my service needs More

second service at arrival, car seat was covered/ Karissa came out and checked my appointment and requested services. time in waiting area was pleasant and appropria at arrival, car seat was covered/ Karissa came out and checked my appointment and requested services. time in waiting area was pleasant and appropriate vis a vis the service car was clean inside and out when I got it back. More

Excellent Service - As Always I have brought my 2011 Ford Focus to Fette Ford for service ever since I purchased it there in 2011. I have always been impressed with the overal I have brought my 2011 Ford Focus to Fette Ford for service ever since I purchased it there in 2011. I have always been impressed with the overall service I've received - from the technicians explaining what repairs (if any) need to be done, to being given a fair and accurate cost estimate, and to having the repairs completed correctly and in a timely manner. More

Horrible Service Center- NO customer relations whatsoever If I could give the service center (and Anthony) a negative rating I would; he earned it. Brought in 2019 Escape that I had for 2 months- needed a ne If I could give the service center (and Anthony) a negative rating I would; he earned it. Brought in 2019 Escape that I had for 2 months- needed a new transmission. Technician said it was not drive able; I said I would need a loaner. They do not give loaners when there is no diagnosis. The fact that it is not drive able apparently is not a diagnosis to them. I got jerked around until I escalated a ticket from Ford to dealer. Anthony calls me and says he has a loaner for me- but I have to get there in 15 minutes; which he knows is impossible. Anthony only "finds" a loaner when he knows I have Ford on the other line. Nothing but lies from Anthony. He refused to reimburse me to rent a car; and had to go without a car. Say he will have it first thing in the morning; call first thing in the morning and he tells me he has an Escape and shuttle will be there in 10 minutes. Shuttle does not come until 45 minutes later; said he was told to go to Paterson first; and big surprise there is no Escape to be had for a loaner. He has zero customer skills and should not be working with customers. He is a bad reflection on this dealership and those that are nice do not deserve the negativity he brings in. It is unlikely I will recommend this dealer and certainly not the service center. However if you HAVE no choice but to go there- ask to work with Jeff. He is the total opposite of Anthony; there should be a role reversal for that position. I doubt there would be such negative posts if Jeff ran that service area. More

Satisfied Customer Excellent team and service at Fette Fords Clifton. They will not steer you wrong. I have been a customer for the past 4 years now and wished I would Excellent team and service at Fette Fords Clifton. They will not steer you wrong. I have been a customer for the past 4 years now and wished I would've have found them sooner. More

Great as usual Always received fast and thorough service here; clean facility w/knowledgeable staff. Even with the turnover of staff over the years, their service le Always received fast and thorough service here; clean facility w/knowledgeable staff. Even with the turnover of staff over the years, their service levels remain consistently high. More

11 days and counting on my repair! This dealership has had my car for over a week now. I had a transmission light come on. I call and they say sure we can look at it today, come by. I w This dealership has had my car for over a week now. I had a transmission light come on. I call and they say sure we can look at it today, come by. I wait two hours in the waiting room before getting fed up, asking for a status, and finally getting one. Days go by, and I find out they rejected my warranty claim. this process took about 4 days. then after hours on the phone with Ford corporate, they agreed to cover about half the cost. that was Wednesday. then I get told the parts are back-ordered, and will be available Monday. call on Monday, parts haven't arrived, no status given, they don't know anything, and have done zero follow up before I call and ask. Call on Tuesday, parts still not arrived, no status known, parts will arrive "in a day or two" 11 days and counting! More