Fette Ford Kia - Service Center

BAD SERVICE I was very disappointed with Fette Ford's service. Dropped my car off for first time service of an oil change and tire rotation, the paperwork said bo I was very disappointed with Fette Ford's service. Dropped my car off for first time service of an oil change and tire rotation, the paperwork said both services were done to my car. But, when checked my car they did not rotate the tires. Steve the manager gave me an excuse that they forgot..It makes me wonder if they changed the filter!!! How often does this happen?.My Advice is to check your service requests before you drive out of their parking lot. More

I was a walk in, and they took care of my service as though I had made an appointment they keep me updated throughout fivestars though I had made an appointment they keep me updated throughout fivestars More

I went in for routine oil change ,they were very professional and assured me my vehicle would be done by a certain time and it was.I would definitely recommend them to all my family and friends professional and assured me my vehicle would be done by a certain time and it was.I would definitely recommend them to all my family and friends More

Called to get an appointment for my truck because the door locks were frozen whichbwas a factory recall and was told they couldn't get me in for a week. How do you drive a vehicle when the door does not door locks were frozen whichbwas a factory recall and was told they couldn't get me in for a week. How do you drive a vehicle when the door does not stay shut? They told me they were to busy with other repairs. After getting aggravated I was told I could bring it in 3 days later. Dropped my truck off for the second time mind you because of this problem. Didn't hear back from them, at all. A week later I called and they still hadn't even looked at it. I was told that they replaced all the old people and now there were new people working there and they would get right on the problem. 3 days later I picked up my truck. Great now the weather is 50 degrees so I really can't tell if its actually fixed or not because there is no more freezing weather. secondly, they usually will wash your car when you bring it in. NOT the case here. You would think after waiting 10 days they would make sure you vehicle was clean especially having to wait 10 days. They say they care about the customer but they definitely do not show it or even try to make up for their screw up. It's really the little things that make you want to go back, don't think I'll be going back to Fette ford More

Over priced ! Service was unsatisfactory and were out of rental vehicles. Will not return to this dealership for service on my other ford vehicles. Nor will I recommend this dealership. rental vehicles. Will not return to this dealership for service on my other ford vehicles. Nor will I recommend this dealership. More

Great service personel Have worked with this dealership for years and have not had an issue (knock on wood...) Oil change prices do seem higher recently. Thanks and see yo Have worked with this dealership for years and have not had an issue (knock on wood...) Oil change prices do seem higher recently. Thanks and see you soon More

Replacement of Driver side visor and 25,000 mile checkup was done professionally, in a timely manner, and covered under warranty. Thank you for your great service!!! was done professionally, in a timely manner, and covered under warranty. Thank you for your great service!!! More

great job great service again, thanks for getting me in and out because of the short time I had. I was in the and taking care of with in mins. great service again, thanks for getting me in and out because of the short time I had. I was in the and taking care of with in mins. More

An hour and 45 minutes is ridiculous for and oil change. The never rotated my tires the didn’t wash my truck like they say they will. The last time they never checked the pressure in my tires. Over all the The never rotated my tires the didn’t wash my truck like they say they will. The last time they never checked the pressure in my tires. Over all the service sucks. More

Vehicle was brought in for a recall. I brought my 2018 Ford Fusion in for a recall regarding engine/coolant issues. The vehicle remained with the dealer for over a week at which time I wa I brought my 2018 Ford Fusion in for a recall regarding engine/coolant issues. The vehicle remained with the dealer for over a week at which time I was given a loner car. Every staff member I encountered was friendly, courteous and willing to please. It made a difficult situation very easy to deal with. This dealership is very well managed and the staff outstanding. More