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73 Reviews of Fette Ford Kia - Service Center
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May 09, 2023
Although the technician wasn’t able to resolve one issue that I have been experiencing with my vehicle, the service rendered was prompt and efficient. I was out in no time and still had my entire day to en that I have been experiencing with my vehicle, the service rendered was prompt and efficient. I was out in no time and still had my entire day to enjoy. More
by sadeka6
Employees Worked With
Vidit Desai
August 16, 2021
terrible service experience ,they never return calls, you can not get in touch with the service manager only by auto reply when you post a negative review can not get in touch with the service manager only by auto reply when you post a negative review More
by steve l
Employees Worked With
ford service dpt
July 30, 2021
My Escape has an open recall and I’ve personally contacted both the GM Chris and Service Steve with no replies. Notice says it’s important but apparently not import enough for Fette to reply. This d contacted both the GM Chris and Service Steve with no replies. Notice says it’s important but apparently not import enough for Fette to reply. This dealership is TRASH. More
by Rgacina
Employees Worked With
Chris and Steve
July 14, 2021
I had an absolutely horrible experience at this dealership. My 2018 Ford Fusion had a recall and it took them weeks to fix. The work was not done properly causing my car to stall in an intersection dealership. My 2018 Ford Fusion had a recall and it took them weeks to fix. The work was not done properly causing my car to stall in an intersection so I brought it again. Then the car would not go over 40 mph. I had to bring it in for a THIRD TIME and now its leaking oil for the first time ever. I had an independent mechanic review and they somehow cracked a seal in my engine. Awful awful repair work and horrible customer service. More
by christinatrourke
April 03, 2021
Had a airbag recall scheduled via Ford at this dealership on my 2013 Mustang GT. Spent 2 hours for a job that most other Mustang owners have said took 20 minutes to do, at their dealership.. Waiting area was on my 2013 Mustang GT. Spent 2 hours for a job that most other Mustang owners have said took 20 minutes to do, at their dealership.. Waiting area was barebones, with no coffee. I had my car cleaned 2 days earlier, and I left with the interior dirtier than when I brought it there. I watched the technician BS'ing with one of his buddies, with my car running and in reverse, for almost 10 minutes. More
by dmunoznj
Employees Worked With
Service Manager/Writer
October 09, 2020
Awesome service department. Advisors and managers are Awesome service department. Advisors and managers are great and friendly to work with. Had recalls done and I have never gone to this dealership p Awesome service department. Advisors and managers are great and friendly to work with. Had recalls done and I have never gone to this dealership prior. They treated me like I was family. More
by DOM125
Employees Worked With
Steve Roman
September 22, 2020
took my 2019 f350 which i bought there brand new. for their 39 dollar works service(oil n filter,rotate tires n adjust air pressure,top off all fluids,80 point inspection,inspect brakes) and trans servic their 39 dollar works service(oil n filter,rotate tires n adjust air pressure,top off all fluids,80 point inspection,inspect brakes) and trans service..trans service 250,52 extra for trans oil filter.they didnt rotate or adjust tire air pressure,didnt top off fluids,didnt inspect brakes,didnt do 80 point inspection, gave it a half xxx wash,didnt grease front axle u joints,took off trans filter price after i complained.will never go back there for anything ever again !!! negative 10 stars !!!! total of bill $330 f these crooks !!!!! More
by weberichnow
Employees Worked With
service department
June 01, 2020
Ripped Off I went to Fette Kia, Clifton Service Department. After depositing my check, Brian proceeded to put the check through again as a point of sale. I am a I went to Fette Kia, Clifton Service Department. After depositing my check, Brian proceeded to put the check through again as a point of sale. I am a person with physical disabilities. The entire process from coming in to get work done to the double charge was all questionable processes. I didn't have a lot of funds to come in with. A sensor was out and it wasn't covered under the extended warranty. I Ok'd that and was told that I needed to replace my air filter (I did that replacement myself 2 months ago), The Cabin Filter ( I did that myself 2 months ago). After I got the car back I showed the cabin filter and engine air filter as being clean. I was told that one of my belts was cracked and ready to break. They charged me for an oil change without even asking if I wanted Synthetic or Regular. I have been using synthetic, and wanted to continue. It was too I was told. All I did was request an oil change, the next thing I was told we did it. I wasn't even quoted a price. They just did the work. I have no question- charging me twice, not giving me the discount that was promised. I bounced several checks because the $1354 being charged was $2708. The bounced check doesn't favor well with my bank or my credit. The Company gave an immediate refund. If I didn't catch the mistake they would have a double payment. Brian seemed to have disappeared when I came in for my refund. He didn't return any of my phone calls. It kind of left me with the impression that he wouldn't even apologize for this big mistake. I wouldn't consider going back to buy or service my vehicles. More
by dovperel
Employees Worked With
Adam Hindi
