Fette Ford Kia

Thank you for excellent service. It was a very pleasant experience. Buying a car could be stressful but Adam made it easy. I highly recommend him to everyone. That level of customer s It was a very pleasant experience. Buying a car could be stressful but Adam made it easy. I highly recommend him to everyone. That level of customer service and professionalism is not that common these days. More

Worst car experience of my life. Everything. Worst car experience of my life. I told my customer rep from minute one that I had a time limit (I had a funeral to go to). No matter how Everything. Worst car experience of my life. I told my customer rep from minute one that I had a time limit (I had a funeral to go to). No matter how many times I told him I had to leave and that I would be happy to return the following open day, he kept stalling, running out, talking to managers, etc. I was over an hour late to the funeral, and I would have HAPPILY returned. As it happened I needed to return anyway. What a fiasco. When I tried to schedule a time to return, I tried for 3 hours STRAIGHT to talk to a human at the dealership for me to come in to sign the remaining paperwork and I could not find a human. THREE HOURS. I wrote the following email to my rep and his email BOUNCED BACK TO ME. I tried 3 other emails and they all bounced back. Do you want to know how I finally reached someone at Fette Kia? I went to the website and filled out the "contact me" form. 2 hours later someone responded to that. The email I sent to 4 different emails and did not arrive to anyone was the following: This is my last attempt out of 7 attempts this morning to reach a human at Fette Kia. I called at 9:15 this morning to try to set up a time for me to come down and sign the paperwork that we did not get to sign on Saturday for the Forte. I was placed on hold and after 19 minutes and 43 seconds I gave up and hung up. I tried calling the number/extension on your business card 2 times, and get a voice mail that was not your name nor your voice. I called the front desk 2 times between 9:45 and 10:05 and did not get a human but voice mail. I called for the last time at 10:10, asked to speak to a manager and got his voice mail. I left a long, frustrated message on his voice mail, and later found out that THAT voice mail box was on old one and no one ever listened to that message either. But to sum up: I am free this morning until 11 O'clock to sign your paperwork. Since no one can talk to me, I assume that is a no go. I am available after work, around 5:30 today. After that, I am not free until Friday, and I leave on Saturday for 3 weeks on vacation. If no one gets back to me after the 4 different voice messages that I left, I will assume that the paperwork I currently have signed is sufficient, and that all is taken care of at this point. I will be working from 11am onward so leave me a voice message if I do not answer my phone. Your client service at Kia has been absolutely horrendous. At this point, I might just return the car. Frustrated and completed aggravated and it is only 10:20 in the morning, This does not end my nightmare experience. I finally got a call back around 1 pm. I was told by the manager that I could come any time and my paperwork would be ready and waiting for me and that he would be there. I told him I would be there after 5:30 an expected to sign the paperwork and leave. I got there at 5:45. After 6 o’clock I was still waiting for the paperwork. I know 15 minutes does not sound like a lot, but I was told that MY PAPERWORK WOULD BE READY TO SIGN. Robbie that manager came over 5 times while I was sitting there to ask if I wanted coffee or water. Every time I said no, I just wanted my xxxx paperwork. Why ask me 5 times for a drink? I want to ge t the xxxx out of there! Of course my paperwork was not ready and waiting for me. Then when I finally got to a finance person, all of my information was entered into the system incorrectly, so I had to wait while they corrected that. Almost an hour after I arrived I finally left. WORST CAR EXPERIENCE IN MY LIFE and I have bought and leased dozens of cars in my life. You could just about give me the Forte for free for the 3 year lease and I would NEVER reccommend this car or dealership to anyone ever. More

Great experience I had great experience. Juan explained everything in details, helped me get good deal and took his time to understand what I'm looking for in a car I had great experience. Juan explained everything in details, helped me get good deal and took his time to understand what I'm looking for in a car More

Excellent service from Mario Castellanos. I have leased numerous cars and Fette Ford has been the best. That is why I have leased 3 cars from them. Specifically, I have to say that the exper I have leased numerous cars and Fette Ford has been the best. That is why I have leased 3 cars from them. Specifically, I have to say that the expertise and customer service displayed by Mario Castellanos was outstanding. His knowledge of the Ford vehicles and financing process was exceptional. Many people complain about how long the process takes but when I requested a quick turn around he came thru. I definitely will be coming back once my lease is up. Thanks. More

Great Customer Service Mario greeted me with a big smile, he was very knowledge about the vehicles, understanding of My budget and I enjoyed a smooth car purchasing experien Mario greeted me with a big smile, he was very knowledge about the vehicles, understanding of My budget and I enjoyed a smooth car purchasing experience with him and some great laughs . This dealership has a nice selection of Certified Vehicles for sale, exceptionally clean (so thank you to the detail team for their great work too). Would like to thank Mario for his after sale customer service, he has been outstanding!!!They were Very easy to work with and very straightforward as well as knowledgeable. I Would highly recommend Mario as a sales person. and would definitely purchase a truck from him again in the future. Mario was amazing!! He has the best customer service skills and made sure i was happy from the start to the finish. ( I was a Nervous Wreck Lol ) He was personable and really patient with me. Overall It was a positive and painless process. I highly recommend Fette Dealership JOB WELL DONE THANK YOU AGAIN!! More

excellent customer service thanks to the team at fette clifton for helping me with this purchase im extremely happy with this car, thanks to mario and zack for everything thanks to the team at fette clifton for helping me with this purchase im extremely happy with this car, thanks to mario and zack for everything More

Outstanding Mario helped me out with a trade-in where every dealer denied me but Ford. He stood and fought for me till the end of the Deal. I walked out satisfied Mario helped me out with a trade-in where every dealer denied me but Ford. He stood and fought for me till the end of the Deal. I walked out satisfied! Highly recommend the dealership and Also Mario. More

Lease a carAfter a year the rear camara sensor fail This is my second Lease from this place and after the first year on this lease the rear camera sensor need repaid I have to leave the car for 2 days. This is my second Lease from this place and after the first year on this lease the rear camera sensor need repaid I have to leave the car for 2 days. They don’t take in consideration that is going to be 2 days that I am going to be out of work. With this I meant that my next lease it going to be somewhere else where they take in consideration the costumer More

Extraordinary Experience I have been a Ford client since 2002 and I had one of best experiences with Mr.Gilyard thus far. He is a wonderful sales clerk and he got me into the I have been a Ford client since 2002 and I had one of best experiences with Mr.Gilyard thus far. He is a wonderful sales clerk and he got me into the car I wanted. I would recommend Mr.Gilyard to anybody! More

The best place Great place to get a car, they have great service and always happy to help out in any problem you have. Definitely shop For a new car here. Great place to get a car, they have great service and always happy to help out in any problem you have. Definitely shop For a new car here. More