Fette Ford Kia

We've been a loyal customer to Fette for a long time. Every time my wife and I come in to lease a new vehicle, these guys treat us excellent. My wife makes them earn the sale. She's a tough negotiat Every time my wife and I come in to lease a new vehicle, these guys treat us excellent. My wife makes them earn the sale. She's a tough negotiator. Chris Ciresi and his staff have always treated us fairly and we always come away satisfied with a new lease. There's no reason to anywhere else! More

This is the 2nd vehicle we purchased from this dealer and they have always been efficient, courteous and very fair. Many options given, but never pushed into spending more than we planned. Nabil Awad was s they have always been efficient, courteous and very fair. Many options given, but never pushed into spending more than we planned. Nabil Awad was so thorough in explaining every detail, so very pleasant and informative, we purchased both vehicles from him. We would definitely recommend this dealer to our friends and family. More

Once I decided my next new vehicle would be a medium/large SUV, gravitating towards the KIA Sorrento was extremely easy... not only beautiful inside and out, but extremely functional, and fun to medium/large SUV, gravitating towards the KIA Sorrento was extremely easy... not only beautiful inside and out, but extremely functional, and fun to drive. I chose the SX, because I wanted a 6 Cylinder, with all the extras. It is a wonderful mix of sporty good looks, comfort and performance. One of the things I like best is that it fits me perfectly... Getting in and out of this SUV is incredibly easy, being 6 feet tall, I slide right in.... I have had it now for about 6 weeks, and I am tremendously happy with it... I made a great choice!! Being a Little Falls resident, where else would I go for a new vehicle, if not to Fette Ford KIA and Infiniti? I had been a previous customer having leased an Infiniti M37x, 3 years ago. A completely satisfied customer who had a lot of fun driving the Infiniti M37x for 39 months, it was a no brainer returning to Fette for my next vehicle. I had thought about getting into another Infiniti, especially the gorgeous new Q50. I thought about it for quite a while, but I really wanted an SUV, and the Sorrento was the one I fell in love with. In the end it was a choice between a Kia Sorrento and the Ford Edge. I really liked them both, but in the end I chose KIA. One of the reasons I went with the KIA Sorrento was the Salesperson, Tim Jankowiak, someone who came highly recommended. Tim told me that he has been selling KIAs for several years, and based on his knowledge of KIA, you would think it was 25 years. He knows this brand inside and out!! I never met a salesperson who knows so much about the brand of automobiles he sells... I was totally impressed, with not just his knowledge of the vehicles, but also all the good advice he gave me... He is truly PASSIONATE about the brand he sells, because he believes in KIA, and it definitely shows when you talk with him. Tim told me all about the KIA Top Safety record, showed me how well the Sorrento performed during a non-rushed test drive. He later explained in detail all the features of the Sorrento, from front to back... He completely sold me on the merits of this vehicle, and I came away with the feeling I made a well informed decision, one I was confident I would be happy with. I strongly recommend Tim as your KIA Sales Consultant. He is honest, and sincere, a straight shooter, who will not try to sell you, but tell you all about the KIA vehicles and answer all your questions. He is very friendly and personable, and you will feel totally comfortable working with Tim, on your next vehicle, a KIA!!! I strongly recommend Tim Jankowiak, at Fette KIA in Clifton, NJ. Tell him Tony Cat. sent you, yes, the one who asked hundreds of questions.... More

Very good shopping experience! Up beat outgoing personalities and very friendly people. Helped me pick a car for my specific needs at a great price. I would definitely recommend this dealer. personalities and very friendly people. Helped me pick a car for my specific needs at a great price. I would definitely recommend this dealer. More

I have now leased two cars from Fette Kia within six months and for each car, it was the best car buying/leasing experience I have ever had. And I've purchased/leased my share of cars over the years. I months and for each car, it was the best car buying/leasing experience I have ever had. And I've purchased/leased my share of cars over the years. I can't say enough about the excellent customer service we received from our sales person, Ali Abuassab. Ali was very attentive, accommodated all inquiries and easily managed questions from three of us (my wife and daughter included) coming from all directions. And my daughter was also interested in a different vehicle at the same time. That was the first car. For the second car, I was remembered immediately and greeted by Pat, the sales manager. Pat was also a pleasure to work with. I didn't see Ali at first but I was glad he appeared. It was smooth sailing from there on. Ali steered me in the right direction and I got just what I wanted for the price I wanted. My wife and daughter returned to to test drive the car, they were more than satisfied on every front and I was back that evening to close the deal. I would not only recommend this dealership, I would specify that Ali is the sales person to request. More

I leased my first car ever this past May from Fette KIA in Clifton, NJ. I was greeted at the door by a gentleman named Ali. I had been told by many people to be careful with car salesman because they can in Clifton, NJ. I was greeted at the door by a gentleman named Ali. I had been told by many people to be careful with car salesman because they can tend to trick you a lot. Not this guy though - Ali was very straight with me. He was a kind young gentleman who took the time to get to know me and we established a good relationship. As a smart customer would do, I went to a competitive dealer up in Mahwah, NJ. The car salesman there was rude and their prices were significantly higher than Fette. After establishing that I would rather stick with Fette, I ran into a few problems due to the fact that because I was so young and didn’t have significant credit yet, I needed a cosigner yet my parents lived all the way in Texas. Ali did his best and worked with the sales manager there, Pat, to help make this work for me, all within the allotted time period to qualify for a couple holiday great offers. When Ali wasn’t there, his coworkers and sales Manager Pat did a great job of helping accommodate me. Ali has a bright future with the company and with his attitude; he will earn Fette KIA some loyal customers for life. More

Eddie was very knowledgeable with the Kia Optima and won our business. He listened to what we wanted and worked with us to stay within our budget while getting the best value. I have already recommended E our business. He listened to what we wanted and worked with us to stay within our budget while getting the best value. I have already recommended Eddie to a friend. More

I purchased a 2013 Optima EX (with 46 miles on the odometer) on July 8, 2013. They had a group of cars that were marked down about $4,000 below sticker. The sign at the dealership read New Optima $17, odometer) on July 8, 2013. They had a group of cars that were marked down about $4,000 below sticker. The sign at the dealership read New Optima $17,990. After the customary haggling about the price of my trade-in (2010 Forte) we agreed upon a price and I gave them a check for the balance. After taking delivery I called Sirius Radio to transfer my time from the Forte to the Optima. Sirius informed me my (90 day) trial would end on August 1st. When I questioned why August (I purchased the car in July), they told me Fette Kia started the radio subscription on in May. After 2 phone calls to my salesman (no return calls) I went to the dealer to complain and they adjusted the time. Next problem was with my registration..............the temporary license plate they gave me was about to expire so I call Fette to ask when my permanent registration would be issued. I explained to them I needed it soon because I could not use the car with an "expired temp plate". They told me the person working on this was on vacation and I had to check back next week........... I went to the dealer (took a vacation day) to resolve this issue and request another temp plate so I could drive the car to work. The person in the office was staring at her PC screen for a few minutes and asked another employee to take a look. They finally told me that "someone" made a mistake in the system and they had to call my salesman to fix it. I can understand a "mistake" so I asked for another temp plate because mine would expire the next day. The salesman told me they couldn't give me another temp plate (it costs them money to do this) and he needed my old license plate number and my old registration so he could transfer them to the new car. I explained to him I shredded the old registration and I didn't have the plates with me. I had to go home to make sure I gave him the correct plate number................since he NEVER EVER returns phone calls I had to drive back to the dealer. With my plates in hand I went directly to the sales manager and told him (in a VERY LOUD voice), I want my $%$ING registration and I want it right &^%$ing now!!!!!!!!!!!!!!!!!!!!!!!!! Five minutes later I had my paperwork. Amazing what you can accomplish with a loud voice (a few choice words) and a showroom full of people. I went back home to write a complaint to the general manager of the dealership. I "noticed" all of my paperwork was dated June 8 NOT July 8. I had to wait a couple of hours to return to Fette because I didn't want to say or do something stupid that might end in my arrest. I told the sales manager that we have another problem............he said the person in the office was busy I could wait or they would prepare the papers and call me. I asked him to call me (he never did). I asked him to make sure my Warranty started on the correct date and he looked me in the eye and "assured" me the warranty started on July 8 not June 8. He was sure because he was the one that put this in the computer................................ I had to return to the dealership to question what happened and they issued "one" of the six papers with the correct July 8 date. I called Kia they told me the Warranty started in April. I explained the situation and they told me the car I purchased was a "test drive demo" and the Fette invoked the warranty in April. Kia told me Fette could fix this and adjust the warranty to start on the correct date (minus the 46 miles) which I could live with. The salesmanager at Fette promised me that the warranty issue would be "fixed" this NEVER happened. The general manager promised that hye would look into this and get back to me he NEVER called me I have opened two cases with Kia and met with the general manager at Fette in person. My warranty remains April 2013......... There are a few more problems I could list here but I think you get the message. More

Me & husband had the best service & they went over & beyond to satisfy our needs. I would recommend this dealership to anyone they are the best team of workers. over & beyond to satisfy our needs. I would recommend this dealership to anyone they are the best team of workers. More

As a business owner providing discerning clientele with As a business owner providing discerning clientele with luxury custom clothing, my reputation is built on quality, service, fit and attention to deta As a business owner providing discerning clientele with luxury custom clothing, my reputation is built on quality, service, fit and attention to detail. I bring this up because my reputation exceeds my competition. I have purchased 4 cars from your company over the past 3 years. Like every person does even though I am loyal to your company, I have always checked out the competition. Doing this always lead me back to Fette. A purchase of a new vehicle is the second biggest purchase in anyone’s life so the stress level is very intense. Every time I come to your company for a final purchase I am always satisfied with the outcome. We all always have to check out competitors to know what makes us better and gives us our competitive edge. I have to tell you people hate having to negotiate with the back and forth it makes the stress level increase, not only the haggling it is the 4 hour time to even get the car. So I was at a competitor due to a referral it was my worst experience they started at a crazy number and after calling me 6 times came down to the actual price I wanted to pay. This tells me they were more concerned with their pocket rather than having a customer for life. My last 2 purchases from your company have been so pleasant and painless. Knowing I am very busy and need my hand held making a purchase. I did not have to bother with the back and forth of haggling, I had clients calling interrupting my sales person trying to sell me a car. Again I have to say I was impressed. I am about being real not a fake sales person actually I wish I had sales people like him on my staff. I could not pick up the car and my wife just started a new job. So there were so many things going on and time was an issue. The sales person Don and Ed assured me that they will take care of everything. Don even gave me his cell to call him when I was on my way. He took time from his day off to finish up my sale. Sorry for this long letter but I really felt you needed to hear the whole story. I always refer people I truly believe will go above and beyond, not worry always about how much they can make off a sale and truly put the customer first. That is what Ed and Don have done for me with my last 3 purchases. I will be advising people to not waste their time at other dealers because I went to 3 of them in the area and not one of them could shine Don’s or Ed’s shoes when it comes to customer quality, and service. It is very difficult to find people like this so you have found 2 of the most valuable assets in your company. If you should have any questions please feel free to contact me. I will also be advising Ford Motor Corporation that they should definitely consider your company as a training company. More