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Fertitta Chevrolet

Houston, TX

4.9
983 Reviews

16801 Feather Craft Ln

Houston, TX

77058

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983 Reviews of Fertitta Chevrolet

April 11, 2023

It was a great experience to me go to norman frede. Great persons thankyou so much. More

by Rodolfo Ramos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pastor Osorio, Terry Scott
Apr 12, 2023 -

Fertitta Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Norman Frede Chevrolet Team

April 11, 2023

This was perhaps the absorbs buying experience I've ever had. Hands down. It took like 5 minutes to come to a deal. More like 4. 5 mins to sign. Done in 9 mins. Brett Barr is a true professional. He More

by riffle_meows_0u
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Barr
Apr 13, 2023 -

Fertitta Chevrolet responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, The Norman Frede Chevrolet Team

April 10, 2023

Excellent customer service Trever was amazing kept me up to date with what was going on with my Tahoe . Super quick service I recommend this Chevy dealer 😃 More

by micbrit
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trever Craigie
Apr 12, 2023 -

Fertitta Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Norman Frede Chevrolet Team

April 10, 2023

Norman Frede Chevrolet has friendly, knowledgeable and helpful staff Clean and comfortable waiting area. I had the best experience. More

by TwoBearsPecker
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaelynn Silva, Brett Barr, , Brett Barr, Brent Biarnesen
Apr 12, 2023 -

Fertitta Chevrolet responded

It's our pleasure to provide top quality service and we're ecstatic to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Norman Frede Chevrolet, we value our customers and we look forward to seeing you on your next visit. Sincerely, The Norman Frede Chevrolet Team

April 09, 2023

This is our third time buying vehicle from. Norman Frede Chevrolet. Experience is always great. Sales personnel is knowledgeable and friendly. Paperwork is done efficiently and the whole proces More

by nniemann
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Barr, Ana Villa
Apr 11, 2023 -

Fertitta Chevrolet responded

Thank you for taking the time to share your feedback! We are very pleased to hear our consistent professionalism and great customer service has earned your repeat business. We hope you are continuing to enjoy your purchase from Norman Frede Chevrolet. We can’t wait to see you for your next servicing appointment! Sincerely, The Norman Frede Chevrolet Team

April 04, 2023

Was quoted a price for a fairly standard repair (cooling fan and thermostat replacement) that to me seemed excessive at just over $2000. I went to another repair shop and they ended up doing the repair for More

by lauren
Recommend Dealer
No
Employees Worked With
Lenny Gordon -Service Dept
Apr 06, 2023 -

Fertitta Chevrolet responded

Hello Lauren, Thank you for your feedback. We would like the opportunity to address your concerns. We would need your last name to be able to look up the details of your estimate in our system. Please reach out to our service manager. He would be more than happy assist you better understand why there is such a price difference. Thank you, and we look forward to hearing from you. Sincerely, Norman Frede Chevrolet Customer Care 281-486-2219

April 03, 2023

The service advisor was great. The tech that changed the oil didn’t put the dip stick back in like it was supposed to be. The dip stick was sticking out it wasn’t seated properly. More

by Busybee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chaise Merritt, Chaise Merritt
April 03, 2023

Prompt, affordable customer service. My 2007 Chevy HD Siverado received the same care as an owner of a new vehicle. I will return! More

by rnd861609
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Gordon -Service Dept
Apr 06, 2023 -

Fertitta Chevrolet responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, The Norman Frede Chevrolet Team

April 01, 2023

The staff at this dealership is always professional and kind. The service on my truck is always excellent. More

by babs77354
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaelynn Silva
Apr 03, 2023 -

Fertitta Chevrolet responded

Thank you so much for your excellent input! We're proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, The Norman Frede Chevrolet Team

March 31, 2023

Great service and people. Everything went according to time estimates and vehicle was actually ready earlier than planned. Very professional and personable staff More

by jsgelardi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Gordon -Service Dept
Apr 03, 2023 -

Fertitta Chevrolet responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Norman Frede Chevrolet special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, The Norman Frede Chevrolet Team

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