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Ferrari of San Francisco

Mill Valley, CA

4.9
669 Reviews

595 Redwood Hwy

Mill Valley, CA

94941

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669 Reviews of Ferrari of San Francisco

June 06, 2023

Great service and on time. Very professional and knowledgeable and helpful. The rep was communicating the process though out. More

by abbas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel
Jun 06, 2023 -

Ferrari of San Francisco responded

We're ecstatic to see that you had a great experience with us, Abbas! Thank you for taking the time to share your thoughts. We're always here to assist with your auto needs at Ferrari of San Francisco.

June 06, 2023

*Edited after GM Mark Paddack intervened* I purchased a pre-owned 2022 Ferrari Roma from Ferrari San Francisco. Mark ensured the car title was expedited from Ferrari Financial to the Dealer, and then to More

by mtw
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kevin Fitchner, Mark Paddack, Tom McAfee
Jun 07, 2023 -

Ferrari of San Francisco responded

Thank you for taking the time to update this review. While we apologize for the issues you encountered during your purchase, we are glad to hear that Mark was able to step in and help make things right. We assure you that we will use your feedback to improve our practices moving forward. If there is anything more we can do to assist you or anything else you would like to share regarding your experience, please feel free to reach out to us at (415) 380-9700. Thank you.

June 02, 2023

Great experience and communication was concise, even through a few challenges encountered throughout the deal. All questions were answered and I felt comfortable buying a car, sight unseen, from 2500 mi More

by Mzar
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Chou, Tom McAfee, Ashraf Tawadros
Jun 05, 2023 -

Ferrari of San Francisco responded

We're thrilled to hear that you had a great experience at Ferrari of San Francisco! Our team is dedicated to clear and concise communication at every step of the buying process, and it means so much that you felt comfortable from 2,500 miles away. Thanks for sharing and enjoy the new ride!

June 01, 2023

Absolute pleasure working with Mel in their service department. The level of follow up and detail on every aspect of the process was outstanding. Bravo. More

by aermarin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel Lecap
Jun 01, 2023 -

Ferrari of San Francisco responded

We greatly appreciate your support and glowing review! It brings us joy to know Mel provided outstanding service and exceeded your expectations. We look forward to the opportunity to assist you again in the future.

May 27, 2023

Excellent and very professional service throughout the entire process from beginning to the very end. Even provided a video from the service tech explaining everything! More

by None
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel
May 29, 2023 -

Ferrari of San Francisco responded

We appreciate your excellent review of our professional service, and we're glad to hear that you had a great experience at Ferrari of San Francisco. Our team strives to provide the best service from start to finish, and we're happy to hear that we could deliver that. Thank you for choosing us for your automotive service - we hope to assist you again in the future!

May 18, 2023

Mark the GM is great and really helped me source and acquire the vehicle that I really wanted More

by flyingmontana
Recommend Dealer
Yes
Employees Worked With
Peter Chiappone
May 19, 2023 -

Ferrari of San Francisco responded

Thank you for the review! We are so glad to hear that Mark went above and beyond to assist you. Drive safely, and we hope to see you again at Ferrari of San Francisco!

May 12, 2023

I purchased a 2022 Mercedes Benz SL63 AMG with approx. 574 miles on it. Ashraf was great to work with. Although the eBay auction ad (which is where I saw the car advertised) mentioned that the dea More

by AmrYEissa
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ashraf Tawadros
May 15, 2023 -

Ferrari of San Francisco responded

Thank you for taking the time to provide feedback. We're glad that Ashraf was able to assist with your purchase. We apologize for any inconvenience or misunderstanding related to payment methods. We appreciate your suggestion and will share it with the team. We hope you enjoyed your new car and are here to discuss your comments further at any time. Thank you, Mark Paddack - General Manager - 415-380-9700

May 05, 2023

The service managers are very knowledgeable, informative and helpful in getting your car serviced in a timely manner More

by Bob f
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mel
May 05, 2023 -

Ferrari of San Francisco responded

Thanks for your glowing review, Bob! Our team is always happy to help you out!

April 27, 2023

Ash was the best! His knowledge of the Ferrari I purchased was extraordinary. What he didn’t have the answer for… He went and found out. The entire experience with Ash More

by brad66
Purchase Time
Recommend Dealer
Yes
Employees Worked With
James Chou, Ashraf Tawadros, Lee Perkins
Apr 27, 2023 -

Ferrari of San Francisco responded

We're so glad to hear that Ash was able to provide you with an exceptional experience during your time with us at Ferrari of San Francisco, Brad. It's great to know that his knowledge and follow-through were so helpful to you. We truly appreciate your recommendation of both Ash and our dealership. Safe travels!

April 27, 2023

Our whole experience with Ferrari of San Francisco was amazing ! from the time we placed the order to delivery on 4-27. Jeff Harley was so through and clear on explain everything on our F8. We will only b More

by dominiccarlucci
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Paddack, James Chou, Jeff Harley, Tom McAfee, Peter Chiappone, Emmanuel Turin, Ashraf Tawadros, Julie McLisky, Lee Perkins, Todd Troedel
Apr 27, 2023 -

Ferrari of San Francisco responded

Dominic, we're elated that your entire experience with Ferrari of San Francisco was amazing! Jeff and James are both exceptional members of our team, and we're so glad they were able to provide you with thorough and clear explanations throughout the process. Enjoy your new Ferrari F8, and have fun!

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