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Ferrari Maserati Alfa Romeo of Fort Lauderdale - Service Center

Fort Lauderdale, FL

4.7
1,554 Reviews

1,554 Reviews of Ferrari Maserati Alfa Romeo of Fort Lauderdale - Service Center

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December 13, 2022

Unsatisfactory experience. Service and dealership were aware that the steering wheel was off center when I drove my new Lavante off the lot. This was a $106,000 vehicle and you More

by AAQUINO9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Esquerra
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edward Lopez (Shop Foreman). Gabriel Casanova (fixed operations director)
Dec 13, 2022 -

Ferrari Maserati Alfa Romeo of Fort Lauderdale responded

This car was purchased 2 years ago and brought in once to have the alignment corrected when the car had roughly 900 miles. This was covered under the new car warranty. As it was still not satisfactory to the customer, roughly 200-300 miles later the alignment was redone. Since this time 2 years ago, the car did not return until last week. The car has now 32,000 miles and has had 2 sets of tires and services performed elsewhere (not at an authorized Maserati dealer). We verified that someone at the previous service center had left the rear portion of the suspension loose which caused some damage. After we communicated with Maserati of North America, they declined a regular warranty repair and offered instead goodwill assistance of 50% of the repair cost which the client declined. The client proceeded to threaten that if we did not cover 100%, he would post on social media platforms bad reviews. We have documentation that this customer had his alignment done at a third party, and the alignment was not performed properly, leading to damages beyond our control.

Dec 13, 2022 -

AAQUINO9 responded

Not taking responsibility is what I expected from this dealership. The vehicle was brought bach within days after purchase. I was told the car was fixed but it wasn’t. I brought it back two weeks later and the same result, reportedly fixed but it wasn’t. The service manager did not offer me a dealer 50 percent discount off of the $2000 repair offered. It was offered to me as I was leaving the facility. Picture yourself purchasing a Maserati and as you drive the car off of the lot the steering wheel is off center by 7-10 degrees. It’s not an enjoyable experience. These guys have lied in their response.

Dec 14, 2022 -

Ferrari Maserati Alfa Romeo of Fort Lauderdale responded

Our service manager can discuss this issue further with you to see if we can come to some sort of resolution. Please let us know how best to contact you.

December 12, 2022

Service advisor was extremely professional, courteous and very helpful. Service was performed as expected. Drop off and pickup worked out great. Will definately recommend this dealership and service advis More

by Goal5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 12, 2022

Service was completely disappointed. First I got a text offering car loaner but was on the wrong date, I replied advising of the error but No one answered then I got a second text confir More

by dperezfl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
William Maya
December 10, 2022

William service advisor at Alpha Romeo was of high quality in both communication and service. I would recommend him . More

by Carlos Miramontes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Maya
December 08, 2022

Thank you so much for the excellent service. This was my first-time getting service and it went awesome. The dealership is very very clean. Everyone was very friendly, warm and welcoming. The se More

by Dex23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Maya
December 08, 2022

Luis is service is top notch, always a professional and straight forward ... delivers exactly what he promises More

by MG3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 08, 2022

Excellent service! Shawn was very kind and diligent. Carlos the tow truck driver was also very kind and professional. Im very happy with my experience More

by NICOLASMORA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Sosner
December 06, 2022

Worked with Scott Marks to put together the deal for our Ferrari 488GTB. Everything we discussed was accurate and the vehicle was as good as I was expecting to be. After agreeing with everything on the vehi More

by WIF223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2022

Luis Cue is an expert service advisor. Everyone treats customers with respect and is generally helpful. The sales experience is also excellent. More

by Fraenkelfred
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fabrizo Di Cicco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Cue
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2022

They are always professional and timely. I have never had any concerns with the quality of the work or their recommendations More

by eayoldas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Esquerra
5.0
This rating includes all reviews, with more weight given to recent reviews.
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