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Ferrari Maserati Alfa Romeo of Fort Lauderdale - Service Center
Fort Lauderdale, FL
1,420 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,420 Reviews of Ferrari Maserati Alfa Romeo of Fort Lauderdale - Service Center
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November 12, 2024
I love this dealership and the service center… They’re quick to greet and there’s never a wait to speak to my service person… I love that they have a wonderful coffee bar and I also love looking at some quick to greet and there’s never a wait to speak to my service person… I love that they have a wonderful coffee bar and I also love looking at some of that antique cars that they have in the showroom. It’s always a pleasure to go there More
by NADINESELLSHOMES
Verified CustomerEmployees Worked With
November 12, 2024
Excellent service, from sales to service and management. We are repeating customers since many years ago and we'll keep using this dealership even though is far from our residence We are repeating customers since many years ago and we'll keep using this dealership even though is far from our residence More
by GIORGIO0
November 12, 2024
There is never a loaner offered and my car was at the dealership for 4 days without a car and it was just to change out a tire. In fact, there’s a lack of communication and no comparison to other Maserat dealership for 4 days without a car and it was just to change out a tire. In fact, there’s a lack of communication and no comparison to other Maserati dealerships around the country. Then, once I picked up the car, the steering was off and then had to go back in the following day and paid for it and waited for them to do the work. Michael was great but before him, it was a mess. More
by EDDY_COMPASS
November 11, 2024
Best car purchase to date. Purchasing from Ferrari of Fort Lauderdale may be one the highlight of my life. Just when you think you have had the best experience buying a car, he Purchasing from Ferrari of Fort Lauderdale may be one the highlight of my life. Just when you think you have had the best experience buying a car, here comes the Ferrari Fort Lauderdale team to knock it out of the park. I had a fantastic experience at Porsche of Wichita, Kansas. However, this one doesn't touch the caliber of customer service and exotic cars. The view alone is unimaginable. Michael Rivera, my sales specialist was fantastic. Extremely helpful, provided perfect pictures, videos and details of the car. I had a driver waiting for me at the airport, to bring me to the dealership, where I was greeted by the classiest receptionist. The car was exactly like it was described. They ensured that I was happy with every little detail. There was not a single person at that dealership that was not concerned about my experience, I felt like I met the entire staff there. No one was too busy to take the time to come greet a possible customer. The food was astonishing. That alone will bring me back for my next car. The Formula 1 race was on the screens and the environment was like no other dealership to this date. You're treated like family throughout the entire process. The professionalism at this dealership is by far the one best in the business. My hats off to the gentlemen running this business. I will be back to purchase a car from these guys again and again. Thanks for everything. More
by MAXVITOSHA
November 10, 2024
great dealership great service always on time richard was attentive and always available car returned on time was attentive and always available car returned on time More
by MXDEMO
November 07, 2024
I had a good experience. Michael is a very knowledgeable service advisor and he helped me to put back together my ALFA ROMEO STELVIO. Michael is a very knowledgeable service advisor and he helped me to put back together my ALFA ROMEO STELVIO. More
by lucadottone
Employees Worked With
November 06, 2024
I arrived at 8:25am for my 8:30am annual service appointment and was ushered into the dealership and told to wait for someone from service. After standing in the hallway directly across from servic appointment and was ushered into the dealership and told to wait for someone from service. After standing in the hallway directly across from service, no one came out so I walked about 15 feet into the dealership and set up my computer on a small side table next to the waiting area because I had a conference call to prepare for. I sat there working and no one came out until around 10:15am the person who had greeted me when I arrived asked "if Michael had come out to talk to me". I replied no and around that time I received a text from "Stephanie" stating "it looks like we missed the opportunity to service your Maserati Grecale. Please contact me to reschedule". I walked into the service office to find her and said I received her text and that I had been there since 8:25am this morning. I said "is no one working on my car?" She fumbled with her computer and didn't have an answer and said she would check. Around 10:15am Michael did finally come out and told me it was going to be at least through lunch time because there were "several software upgrades". I knew this was xx right away, which was confirmed when he emailed me the paperwork to sign and it said the drop off / start time was 10:23am. He just straight up lied to my face I guess assuming I must be a dumb woman that wouldn't know any better. I walked next door to have lunch and returned at 1:00pm and the car was still not ready. I left and took an Uber home. About 10 minutes later Stephanie accidentally responded to my text when she was clearly trying to text Michael and said (verbatim) "I understand, remember we dropped the ball by not checking in her vehicle upon arrival for almost 2 hours! She needs to see your face sir." I saw the text and said (verbatim) "Thanks I obviously already knew that. I gave up and took an Uber home. And as far as I'm concerned, you can return the car to me yourselves. I live 2.8 miles from the dealership and that certainly falls within your purview. Leave the keys in the mailbox." Michael replied back "Not a problem Danielle. I will have the vehicle delivered to you. The reason I asked that the keys be left in the mailbox is that I was going to be on a conference call all afternoon. When the car was finally dropped off at 5:00pm, instead of the person putting my keys in the mailbox as requested, he kept ringing the doorbell, forcing me to leave my meeting and answer the door. Seriously, is there any way the customer service could have been any worse? And I'm stuck with this ridiculously incompetent service department for another 3 years. You can let my sales specialist Randy Carpen know. I'm sure he'll be thrilled to hear this. More
by DANIHOBBS10
November 06, 2024
Richard was very helpful and had my car serviced in the timeframe that was quoted. I received my car quickly and very clean. Highly recommend. timeframe that was quoted. I received my car quickly and very clean. Highly recommend. More
by Deena
Employees Worked With
November 02, 2024
Terrible on all levels. I would not trust them with a BigWheel and definitely wouldn’t trust them with my Ferrari or one of my Maserati’s ever again In my experience with I would not trust them with a BigWheel and definitely wouldn’t trust them with my Ferrari or one of my Maserati’s ever again In my experience with them. They damaged something every time my car was in their shop and will lie right to your face about it. I suggest take lots of pictures of everything in grate detail before handing over your keys. And inspect everything before leaving when picking it up. This is a follow up review since they keep sending these requests for reviews and haven’t responded or resolved the damages to my Maserati or Ferrari that they have already acknowledged responsibility for. More
by billt928
