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Ferrari Maserati Alfa Romeo of Fort Lauderdale - Service Center

Fort Lauderdale, FL

4.7
1,416 Reviews

1,416 Reviews of Ferrari Maserati Alfa Romeo of Fort Lauderdale - Service Center

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October 10, 2018

The worst ever It’s the most obnoxious store I’ve ever dealt with ! I bought a new F12 in 2016 and the battery is pooched . They want 1800$ for a battery! Don’t buy More

by Richard@naples
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Eyal Tabib
Oct 30, 2018 -

Richard@naples responded

They satisfied my concerns. Thanks so much. A little confusing but it’s sll good

April 11, 2018

Awesome Service ! Thank you CESAR VALDEZ once again for taking good care of my California T ! Would recommend Ferrari Fort Lauderdale and especially my personal service More

by Tiia
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hank Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Feldmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cesar Valdez
March 27, 2018

Maserati Scam Stay away from this place! In all my years of dealing with dealerships, I have never had a worse experience than with these guys. My car had a leak wi More

by danman0529
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gabriel
Mar 26, 2018 -

Ferrari Maserati Alfa Romeo of Fort Lauderdale responded

While we are certainly sorry that you feel that way. You are not being fully forthright with the facts. You purchased the car at auction not from Maserati North America. Cars purchased at auction are purchased “As-is” and with no known condition or history of service. This particular car is a former Enterprise rental car. The car was then brought to an unauthorized repair shop and without proper training they overfilled the oil. It was not leaking. It was improperly serviced and overflowing with excess oil. This issue is somewhat common when the technician has no experience with these high tech motors. It is not not covered by warranty as it was improper use, not a failed part which would have been covered. Finally, the coverage was declined by MASERATI not the dealership as all warranties come from the manufacturer. Just to be clear the dealership has no incentive to overfill the oil as any repair that is covered by a warranty is paid in full to the dealership. We did not sabotage your car. It was leaking the overfilled oil when you brought it in due to an improper repair which is why you brought it to us in the first place. Maserati North America properly denied the claim. I am sorry that you are unhappy that your car required a repair. But we serviced you well. We still appreciate your business and we remain here willing to help you at any time. For the tech savvy owners out there, the over filling of oil occurs because when the motor is off. The oil level actually drops down. If you check the level it will appear low while it is not in fact low. The proper way to check the oil is after it has been running at which point oil is pumped up to the correct level. If you fill it after checking the level improperly you actually overfill the oil and the result is the problem that occurred here. All of our technicians are factory trained and certified and learn the proper process during their training. This is just one example of why you must use well trained technicians to service your high performance Maserati even for something as simple as an oil change.

January 01, 2018

feels like having a terminal desease! I bought a new car! paid over 150K and my experience with this dealer was really bad. Starting with MR COTERA with a fake attitude, bought a new ve More

by G. costumer 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rene Cotera
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 02, 2017

Hail Cesar! Cesar Valdez continues to make the service experience with this dealership outstanding. Cesar is courteous, proactive, available and always makes yo More

by Peter N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Valdez
July 20, 2017

Service Terrible service, they went behind my back and didn't tell me about any of the repairs or payments. I don't recommend this service at all! More

by Irina Margulis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony and Joe
March 10, 2017

The best service person that I have ever known Cesar Valdez by far is one the best service adviser that I have ever experienced. Always very polite, friendly and willing to help me with whatever i More

by Maserati2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar Valdez
March 10, 2017

Excellent service!!!! Big thanks to Jim Rabb and the service department for fixing my transmission and the trunk. It was definitely the best service I've ever experienced! More

by Eljib
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jim Rabb
January 27, 2017

Excellent service professional Cesar Valdez has been my service advisor three years now since I bought my Maserati . From the first day until now he's always been their for me to an More

by Anthony S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cesar A Valdez
January 18, 2017

THANK YOU HANK CARPENTER !!! Brought in my Ferrari California for service and was told by the service department the dealership didn't have any loner for me during the service. As More

by Tiia1969
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hank Carpenter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Feldmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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