Ferrari Maserati Alfa Romeo of Fort Lauderdale

I arrived at 8:25am for my 8:30am annual service appointment and was ushered into the dealership and told to wait for someone from service. After standing in the hallway directly across from servic appointment and was ushered into the dealership and told to wait for someone from service. After standing in the hallway directly across from service, no one came out so I walked about 15 feet into the dealership and set up my computer on a small side table next to the waiting area because I had a conference call to prepare for. I sat there working and no one came out until around 10:15am the person who had greeted me when I arrived asked "if Michael had come out to talk to me". I replied no and around that time I received a text from "Stephanie" stating "it looks like we missed the opportunity to service your Maserati Grecale. Please contact me to reschedule". I walked into the service office to find her and said I received her text and that I had been there since 8:25am this morning. I said "is no one working on my car?" She fumbled with her computer and didn't have an answer and said she would check. Around 10:15am Michael did finally come out and told me it was going to be at least through lunch time because there were "several software upgrades". I knew this was xx right away, which was confirmed when he emailed me the paperwork to sign and it said the drop off / start time was 10:23am. He just straight up lied to my face I guess assuming I must be a dumb woman that wouldn't know any better. I walked next door to have lunch and returned at 1:00pm and the car was still not ready. I left and took an Uber home. About 10 minutes later Stephanie accidentally responded to my text when she was clearly trying to text Michael and said (verbatim) "I understand, remember we dropped the ball by not checking in her vehicle upon arrival for almost 2 hours! She needs to see your face sir." I saw the text and said (verbatim) "Thanks I obviously already knew that. I gave up and took an Uber home. And as far as I'm concerned, you can return the car to me yourselves. I live 2.8 miles from the dealership and that certainly falls within your purview. Leave the keys in the mailbox." Michael replied back "Not a problem Danielle. I will have the vehicle delivered to you. The reason I asked that the keys be left in the mailbox is that I was going to be on a conference call all afternoon. When the car was finally dropped off at 5:00pm, instead of the person putting my keys in the mailbox as requested, he kept ringing the doorbell, forcing me to leave my meeting and answer the door. Seriously, is there any way the customer service could have been any worse? And I'm stuck with this ridiculously incompetent service department for another 3 years. You can let my sales specialist Randy Carpen know. I'm sure he'll be thrilled to hear this. More

Terrible on all levels. I would not trust them with a BigWheel and definitely wouldn’t trust them with my Ferrari or one of my Maserati’s ever again In my experience with I would not trust them with a BigWheel and definitely wouldn’t trust them with my Ferrari or one of my Maserati’s ever again In my experience with them. They damaged something every time my car was in their shop and will lie right to your face about it. I suggest take lots of pictures of everything in grate detail before handing over your keys. And inspect everything before leaving when picking it up. This is a follow up review since they keep sending these requests for reviews and haven’t responded or resolved the damages to my Maserati or Ferrari that they have already acknowledged responsibility for. More

Very unresponsive. My car was taken there for service and it took about 10 calls from my side and over a week for me to get status update. Car problem was not even fixe My car was taken there for service and it took about 10 calls from my side and over a week for me to get status update. Car problem was not even fixed and I have contacted the service advisor to send my car back and still had not receive an answer. More