Fernley Chrysler Dodge Jeep Ram

My husband and I drove from Reno to take a look at a particular vehicle and were treated quite poorly. It was a very disappointing experience, especially after being told I was “wrong” multiple times a particular vehicle and were treated quite poorly. It was a very disappointing experience, especially after being told I was “wrong” multiple times and was accused of lying (?). This experience was a first for me. I have never been disrespected and talked to like this before at a business. Will never do any business at any Dolan location after today. More

I am very happy with my 1500 Ram EcoDiesel truck. Dolan Dodge stood out to me because there vehicles posted online had quality pictures to look at. I purchased my vehicle the first day I saw it onlin Dolan Dodge stood out to me because there vehicles posted online had quality pictures to look at. I purchased my vehicle the first day I saw it online. More

Short wait time for service and staff was efficient and friendly. Our 3rd vehicle purchased at Dolan and have always received excellent results. friendly. Our 3rd vehicle purchased at Dolan and have always received excellent results. More

I did not speck to Julie. My husband spoke to her. My problem with our visit was our commitment of over $900 to fix one tire. My husband was told that I needed a car alignment My husband spoke to her. My problem with our visit was our commitment of over $900 to fix one tire. My husband was told that I needed a car alignment and because I had not had one, the front right (passenger) tire was damaged. My take was I took our vehicle for each oil change and at no time was I told that my car (which was purchased in 2021) needed a wheel alignment. This was my first purchase of a Jeep and will be my last one. The vehicle did not have a spare when purchased. I thought all vehicles were sold with this and didn't think that I had to make arrangements to include a spare tire. I am totally upset with having to purchase 4 tires. I understand why I was told this but it doesn't make any sense. I would recommend that when a new customer with a new car comes into the Shop, that a recommended service time line be provided. That could eliminate someone else from having to pay so much to fix (what should had been) a minor problem. Thank you. More

Nadia and Jesus were excellent in helping with my needs in trading in my jeep. in trading in my jeep. More

A phenomenal car buying experience! From the first time we came to the Dodge dealership in Reno, Andres met us with the most friendly smile. He helped us with special ordering my Rebel. From the first time we came to the Dodge dealership in Reno, Andres met us with the most friendly smile. He helped us with special ordering my Rebel. He kept us abreast on updates from Dodge on a weekly basis. When the truck arrived, Andres and the dealership made sure to tint the windows and made the truck look fantastic. Madison, the contract manager made the buying/document process a piece of cake. She stayed an hour after closing time to because to make sure the docs were signed so it can be delivered. Andres delivered the vehicle to the house and he took the time to educate me about the technology in the truck. Thank you Andres and Madison! I've been dreaming of this truck for two years and you made it happen! More

Good service. Treat customers with respect. Very knowledgeable in answering all questions. Have a pick up customer service is invaluable. Treat customers with respect. Very knowledgeable in answering all questions. Have a pick up customer service is invaluable. More

Casey F and Anthony were awesome! Most importantly, they were honest and provided excellent service. Most importantly, they were honest and provided excellent service. More

Vehicle went in for warranty work because they delivered the New jeep with cracking paint on the rear bumper. Got the vehicle back missing pieces, filthy and not as promised. Vehicle had additional damage o the New jeep with cracking paint on the rear bumper. Got the vehicle back missing pieces, filthy and not as promised. Vehicle had additional damage on return. This place is a joke. After two weeks of having the jeep I now have to bring it back to another dealership to fix their laziness and their lack of common sense More

Amazing customer service. They had me in and out of the dealership very quickly. Would highly recommend. They had me in and out of the dealership very quickly. Would highly recommend. More