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Fernley Chrysler Dodge Jeep Ram

Fernley, NV

4.4
91 Reviews

1395 E Newlands Rd

Fernley, NV

89408

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Showing 91 reviews

February 08, 2023

A pleasant experience, helpful staff. Way above the normal dealership experience. I would recommend Dolan to others More

by johnhaines8302
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom and Jesus
Feb 08, 2023 -

Fernley Chrysler Dodge Jeep Ram responded

Thank you for this recommendation of Dolan Fernley Chrysler Dodge Jeep Ram! The team appreciates your trust and business.

February 08, 2023

They lost a customer for life. Never will I return there for anything. Complete disappointment. More

by Durango/Ram
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
A bunch of them.
Feb 08, 2023 -

Fernley Chrysler Dodge Jeep Ram responded

A one-star experience is absolutely not what we expect for our customers. I would like to learn why you gave the poor rating and see what I can do to improve your experience. Please contact me directly so we can discuss this. Thank you, Tom Werbeckes - General Manager - 775-404-3330

January 11, 2023

I've been dealing with the Fernley DOLAN JEEP dealer for about 6 years and they are SUPREME/w Mile and Chad --they'll give you the best deals and are very understanding and co-operative--THE BEST ! More

by jimbowby
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
CHAD, MIKE
Jan 12, 2023 -

Fernley Chrysler Dodge Jeep Ram responded

We are so grateful to have your trust and loyal business! Our team strives to provide the best deals and service to our clients, so your feedback lets us know that we are meeting that expectation. Thank you for being part of the Dolan Fernley Chrysler Dodge Jeep Ram family!

November 10, 2022

Matt, Bubba and the entire service team are simply outstanding. We had a problem that required time to fix due to limited parts availability and a complete fiasco by another dealer located in Las Vega More

by ednasyram
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Ortogero, Duane “Bubba” Lee aka Little Tyrus
Nov 11, 2022 -

Fernley Chrysler Dodge Jeep Ram responded

Thank you for taking the time to write this great review. We are so glad that Matt. Bubba and the team made a stressful experience much less so! It's great to hear that the truck is running smoothly! Thank you for trusting us here at Dolan Fernley Chrysler Dodge Jeep Ram.

October 19, 2022

Fernley Chrysler Dodge Jeep Ram is the best dealer experience I have ever had. I rate them a 10 out of 10. They all are very friendly and make you comfortable all the way through the process. Most of More

by StevenDW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus, Tom, Nadia
Oct 19, 2022 -

Fernley Chrysler Dodge Jeep Ram responded

We're delighted to learn that you had a pleasant visit, courtesy of Jesus and our team. Customer satisfaction is a top priority for us and we'll go to great lengths to ensure that. THe Dolan Fernley Chrysler Dodge Jeep Ram team looks forward to seeing you again down the road. Safe travels!

Oct 19, 2022 -

StevenDW responded

Same here! Hope to see you all down the road! Got one more I want just have to clean the slate and get my ducks lined up. All the best!

October 19, 2022

I went to Dolan in Fernley and have never been treated so wonderful. I have not bought a vehicle since 1988 and I was very nervous, within minutes Steph & Dawn made me realize I would not be forced into any More

by Trixy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steph, Dawn & a couple other wonderful people but I don't remember all the names, I am sorry. Your whole staff was wonderful.
Oct 19, 2022 -

Fernley Chrysler Dodge Jeep Ram responded

Kathryn, when we see words like this, we know we're doing things right at Dolan Fernley Chrysler Dodge Jeep Ram! We're over the moon Steph and Dawn welcomed you with straightforward and friendly professionalism that shaped such a wonderful experience. Drive safe, and enjoy your new-to-you ride!

October 12, 2022

I am extremely happy with Donlan's Jeep, Dodge, Ram service department. The service technicians listen well, offer advice and recommendations, explain everything in detail and give a discount if one li More

by cwoodyrun2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Turner
Oct 12, 2022 -

Fernley Chrysler Dodge Jeep Ram responded

Thank you for your review! We are happy to hear that you trust the Dolan Fernley Chrysler Dodge Jeep Ram team to deliver excellent service every time. We appreciate your business and kind words about the team. See you again next time!

September 13, 2022

Jesus Saavedra, Michael Crawford, & Robert Heslop at Fernley Chrysler Dodge Jeep Ram Dealership is an amazing team. The fastest trade in & purchase I’ve ever experienced. Really made sure my needs were More

by Maraleeu
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jesus Saavedra, Michael Crawford, Robert Heslop
Sep 13, 2022 -

Fernley Chrysler Dodge Jeep Ram responded

We are overjoyed to hear that Jesus, Michael, Robert, and the rest of our team at Dolan Fernley Chrysler Dodge Jeep Ram provided you with a seamless purchasing experience! Thank you for having confidence in us!

August 31, 2022

I originally found a Jeep Grand Cherokee Trailhawk from Lythia, I had a bad experience with a salesman and then was lied to on the arrival date, I started looking at surrounding Jeep dealerships and Dolan More

by Amaysin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert, Mike, Julie,
Sep 01, 2022 -

Fernley Chrysler Dodge Jeep Ram responded

We are delighted that our team stood out from the crowd and gave you a great experience! Thank you for choosing Dolan Fernley Chrysler Dodge Jeep Ram and for leaving a positive review. Safe travels in your new vehicle!

August 24, 2022

Good people good service. I broke down and it took me in right away and solve my problem More

by Svnv1956$@
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duane lee
Aug 24, 2022 -

Fernley Chrysler Dodge Jeep Ram responded

So glad we delivered a 5-star experience! Thanks so much for giving us your kudos. Have a great day!

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